I have recently purchased a Dell 10V laptop installed with Windows XP on it. The laptop works properly but I cannot shut down the laptop completely. Whenever the I give the shut down command, all the processes are terminated and laptop shows a Blank screen with the mouse pointer which cannot be moved. The laptop gets stuck at this point and only way to shutdown the laptop is to press and hold the power button. Hence I want to know if there is something wrong with the laptop? Should I get the laptop replaced? Please help in solving this issue.