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  #1  
Old 08-06-2010
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Join Date: Jan 2010
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0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

I have installed the Outlook 2010 full version on my computer so that i can synchronize my phone with the outlook 2010. When i synchronize my phone with the bluetooth i am not having any issue but it will not synchronize all the outlook 2010 items and gives the error 0x85010014. I am using the HTC Touch pro2 mobile phone. A help may be appreciated.
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  #2  
Old 08-06-2010
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

There are number of issue because of which you are getting the error code 0x85010014. But most of the occurring error because of the Outlook 2010 itself. First thing you have to do is to get rid of this issue is to take the back up and then uninstall the complete Outlook 2010 and then after just install the same and configure once again. This might work for you.
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  #3  
Old 08-06-2010
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

I was also facing the same problem while connecting the Outlook 2010 with my phone. I have read an article about the error on one of the forum that is the error because of then Exchange 2003 and folder redirection with Outlook. I had turned off the folder redirection and then only able to synchronize the same. So advising you to follow the same.
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  #4  
Old 08-06-2010
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Join Date: May 2008
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

I am agree with the above reply about the Exchange 2003 issue but the solution might not work with the error which you are getting. It is better to upgrade the system with the ActiveSync 4.2. which is not having the issue as in Exchange 2003. You can get more info and download of the same here.
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  #5  
Old 09-06-2010
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

There are lots of reason for the error which you are getting. Try this solution to. If you are getting the error code 85010014 as well as you are the user of the Outlook which is working in Offline mode with the help of the Exchange. Then it is obvious to get the error. You must be in online mode with the Exchange to Synchronize.
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  #6  
Old 10-06-2010
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Join Date: May 2008
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

If you are getting the error message and you running your computer with the Outlook script blocking set up with the Antivirus program, in that case you have to configure the antivirus to allow the ActiveSync which will then allow to send scripts to Outlook. So make the same setting and let me know if it is not working for you.
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  #7  
Old 11-06-2010
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Join Date: May 2008
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

One more reason behind getting this error is that the copy of the outlook which you are using might be the not the registered one or having the illegal copy of the product which is causing the error. If this is the case then i will advise to you to buy the genuine copy or registered the existing one with the Microsoft which will resolve you issue.
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  #8  
Old 28-09-2010
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Join Date: Mar 2010
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Re: 0x85010014 error code on HTC Touch Pro 2 when trying to sync Outlook 2010 items

Same problems, plus some - I began with installing MS Office 2010 64-bit to match my Win7 environment. As I am running Win7 64-bit, I downloaded and ran the latest Mobile Device Center 64-bit. Nothing functioned with MS Outlook 2010. I followed the errors through Google and found that MS Office 2010 (specifically MS Outlook 2010) 64-bit will not function with ActiveSync, Mobile Device Center, nor any programs sharing data with Outlook.

Uninstalled MS Office 2010 64-bit and the installed MS Office 2010 32-bit. Again, as I am running Win7 64-bit, still required the latest Mobile Device Center 64-bit (Windows will not allow loading of the 32-bit version). This did not work - Same errors; I could sync files, but not contacts, notes, media, etc. Also, as I utilize Cardscan Executive to capture business cards and had automatically sync'd data between Cardscan and Outlook, I noted that this feature would not function either.

Uninstalled MS Office 2010 32-bit and installed MS Office 2007. Everything worked out of the gate - nothing to configure on this end. Outlook 2010, in any form, will not function with the Mobile Device Center or any application that shares data with it. For me, Outlook 2010 rendered my business contact management schema useless. I am requesting a refund from Microsoft - More to follow on their response and action...
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