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Thread: Unable to connect Sansa Fuze to computer

  1. #1
    Join Date
    Aug 2009
    Posts
    58

    Unable to connect Sansa Fuze to computer

    Hello to all,
    I have recenty bought a cool new mp3 player. I am not bale to connect it to computer. I have compaq computer which is running windows xp. Whenever I tried to connect it to computer it gives following error message:
    "Cannot Install this Hardware.
    There was a problem installing this hardware: MTP Device
    An error occurred during the installation of the device.
    The filename, directory name, or volume label syntax is incorrect."
    I don't know what is that mean. I don't know why I unable to connect Sansa Fuze to computer.
    Please help me.

  2. #2
    Join Date
    May 2008
    Posts
    5,812

    Re: Unable to connect Sansa Fuze to computer

    I think it is problem related to your Windows Media Player. I think you have installed new version of Windows Media Player and that's why you are getting such type of problem. In this case remove that new version of Windows Media Player from your computer and then try to install old version of Windows Media Player in your computer. After this try to connect your Sansa Fuze to computer.

  3. #3
    Join Date
    May 2008
    Posts
    979

    Re: Unable to connect Sansa Fuze to computer

    You have to find UMDF from your computer to fix this problem. You can do this in following ways.
    1.First you have to run WMP11 Setup, it means that "wmp11-windowsxp-x86-enu".
    2.Now click on start button -> then open Run -> then type %temp%
    3.now press F3 and look out for "umdf.exe".
    4.Now copy this file to your Desktop.
    5.Now close the WMP11 Setup.

  4. #4
    Join Date
    Feb 2008
    Posts
    1,337

    Re: Unable to connect Sansa Fuze to computer

    I also had the same problem then I renaming some files of UMDF and after that I didn't get any error message. I think you also use thsi method to fix this problem. Just copy & Paste the following into a Command Prompt.

    rename C:\WINDOWS\system32\drivers\wudfrd.sys den_wudfrds.sys
    rename C:\WINDOWS\system32\drivers\wudfpf.sys den_wudfpfs.sys
    rename C:\WINDOWS\system32\wudfhost.exe den_wudfhosts.exe
    rename C:\WINDOWS\system32\wudfsvc.dll den_wudfsvcs.dll
    rename C:\WINDOWS\system32\wudfx.dll den_wudfxs.dll
    rename C:\WINDOWS\system32\wudfplatform.dll den_wudfplatformss.dll
    rename C:\WINDOWS\system32\wudfcoinstaller.dll den_wudfcoinstaller.dll

  5. #5
    Join Date
    Feb 2008
    Posts
    2,180

    Re: Unable to connect Sansa Fuze to computer

    From your information it seems that you haven't install drivers of Sansa Fuze in your computer and that's why you are getting such type of problem. In this case you have to first install necessary drivers of your Sansa Fuze mp3 player in your computer to fix this problem. Just go to official site of SanDisk and just look out for drivers for your mp3 player. Just download and install it in your mobile.

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