Results 1 to 6 of 6

Thread: An iPhone has been detected but it could not be identified properly

  1. #1
    Join Date
    Jul 2009
    Posts
    123

    An iPhone has been detected but it could not be identified properly

    Hi,

    I use the iPhone 3G with Windows XP on IBM ThinkPad T61 - Windows XP Service Pack 3 (genuine). I get the error message , " An iPhone has been detected but it could not be identified properly. Please disconnect and reconnect the iPhone. " I've tried everything I can think of, but nothing happened. if anyone has experienced and resolved this issue, or has any suggestions, please help.

  2. #2
    Join Date
    May 2008
    Posts
    531

    Re: An iPhone has been detected but it could not be identified properly

    You can see this alert message if iTunes detects a problem with the USB connection between the iPhone and computer. Troubleshooting the USB connection. Try the "Safely Remove Hardware" icon before it unpluging. You can upgrade the operating system on the USB device status and provide the connection you need. If possible, try connecting the device to a different USB port to Dock Connector cable.

  3. #3
    Join Date
    Mar 2008
    Posts
    227

    Re: An iPhone has been detected but it could not be identified properly

    In general, any time you upgrade iTunes should restart the computer, and rinse the rest of the old version of iTunes. If you are using any VPN software such as Cisco VPN Client, Hamachi, and Open VPN, try to connect to an internal network, try disabling the VPN software and reconnect the iPhone 3G. Then try restoring your iphone.

  4. #4
    Join Date
    May 2008
    Posts
    267

    Re: An iPhone has been detected but it could not be identified properly

    If you able to connect to Wi-Fi network in iPhone, check the network name Wi-Fi (SSID) and security settings device. The access point Wi-Fi router or check the status of filtering MAC addresses ( "ON." Or "OFF."). Manage security settings for a router (password WEP, WEP hex or ASCII, WPA, or WPA2) must comply with the same settings on your iPhone or iPod touch. Function of quality of service QoS must be disabled on the router.

  5. #5
    Join Date
    May 2008
    Posts
    181

    Re: An iPhone has been detected but it could not be identified properly

    I think your iphone is not properly connected, try the following steps that its not a usb problem :

    • Remove all USB devices except keyboard, mouse and iPhone or iPod touch. Remove all USB hubs and establish a direct connection with the computer.
    • Connect directly to iPhone or iPod touch to the included USB cable, bypassing the docking station.
    • Restart the computer.
    • Try again to restore the device to iTunes.
    • If possible, test with another USB cable.

  6. #6
    Join Date
    May 2008
    Posts
    347

    Re: An iPhone has been detected but it could not be identified properly

    Have tried the following things :

    - Restart Windows XP.
    - Restart iPhone.
    - Re-Install iTunes latest version.
    - Un-Install iTunes, then Restart computer and Install new iTunes .

Similar Threads

  1. USB on Mac: iPhone not detected for MyWi tethering
    By Chakchiuma in forum Portable Devices
    Replies: 8
    Last Post: 26-09-2010, 05:43 AM
  2. iPhone 3G not detected on Mac
    By Madhunisha in forum Portable Devices
    Replies: 6
    Last Post: 21-05-2010, 04:16 AM
  3. Replies: 4
    Last Post: 21-02-2010, 04:36 AM
  4. Sim Card not getting Detected on iPhone
    By Shaan12 in forum Portable Devices
    Replies: 3
    Last Post: 30-12-2009, 11:35 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •