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An iPhone has been detected but it could not be identified properly

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  #1  
Old 03-02-2010
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Join Date: Jul 2009
Posts: 123
An iPhone has been detected but it could not be identified properly
  

Hi,

I use the iPhone 3G with Windows XP on IBM ThinkPad T61 - Windows XP Service Pack 3 (genuine). I get the error message , " An iPhone has been detected but it could not be identified properly. Please disconnect and reconnect the iPhone. " I've tried everything I can think of, but nothing happened. if anyone has experienced and resolved this issue, or has any suggestions, please help.

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  #2  
Old 03-02-2010
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Join Date: May 2008
Posts: 531
Re: An iPhone has been detected but it could not be identified properly

You can see this alert message if iTunes detects a problem with the USB connection between the iPhone and computer. Troubleshooting the USB connection. Try the "Safely Remove Hardware" icon before it unpluging. You can upgrade the operating system on the USB device status and provide the connection you need. If possible, try connecting the device to a different USB port to Dock Connector cable.
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  #3  
Old 03-02-2010
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Join Date: Mar 2008
Posts: 227
Re: An iPhone has been detected but it could not be identified properly

In general, any time you upgrade iTunes should restart the computer, and rinse the rest of the old version of iTunes. If you are using any VPN software such as Cisco VPN Client, Hamachi, and Open VPN, try to connect to an internal network, try disabling the VPN software and reconnect the iPhone 3G. Then try restoring your iphone.
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  #4  
Old 03-02-2010
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Join Date: May 2008
Posts: 267
Re: An iPhone has been detected but it could not be identified properly

If you able to connect to Wi-Fi network in iPhone, check the network name Wi-Fi (SSID) and security settings device. The access point Wi-Fi router or check the status of filtering MAC addresses ( "ON." Or "OFF."). Manage security settings for a router (password WEP, WEP hex or ASCII, WPA, or WPA2) must comply with the same settings on your iPhone or iPod touch. Function of quality of service QoS must be disabled on the router.
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  #5  
Old 03-02-2010
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Join Date: May 2008
Posts: 181
Re: An iPhone has been detected but it could not be identified properly

I think your iphone is not properly connected, try the following steps that its not a usb problem :
  • Remove all USB devices except keyboard, mouse and iPhone or iPod touch. Remove all USB hubs and establish a direct connection with the computer.
  • Connect directly to iPhone or iPod touch to the included USB cable, bypassing the docking station.
  • Restart the computer.
  • Try again to restore the device to iTunes.
  • If possible, test with another USB cable.
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  #6  
Old 03-02-2010
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Join Date: May 2008
Posts: 347
Re: An iPhone has been detected but it could not be identified properly

Have tried the following things :

- Restart Windows XP.
- Restart iPhone.
- Re-Install iTunes latest version.
- Un-Install iTunes, then Restart computer and Install new iTunes .
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