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  #1  
Old 14-07-2014
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Join Date: Jul 2014
Posts: 1
I'm having two problems I restored my computer and now the following message appears

Every time I turn on or turn off the notebook, this message appears and cannot open the control panel to uninstall programs and I am not getting any way to solve these problems or format it for reconfiguration.

Problem 2: APPCRASH Application Name: explorer.exe Application Version: 6.1.7601.17567 Stamp Date / Time of Application: 4d6727a7 Fault Module Name: ntdll.dll Module Version Faults: 6.1.7601.22436 Stamp Date / Time Fault Module: 521eaab0 Exception Code: c0000005 Exception Offset: 0002cd24Sad

Version of the operational system : 6.1.7601.2.1.0.256.1
Locale ID: 1046
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
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  #2  
Old 15-07-2014
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Join Date: Sep 2005
Posts: 1,466
Re: I'm having two problems I restored my computer and now the following message appears

Try to perform a clean boot in Windows and see if that helps:
  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type msconfig in the search box, and then tap or click msconfig.
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  6. Close Task Manager.
  7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
More information here - http://support.microsoft.com/kb/929135/en-us
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