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  #1  
Old 22-04-2014
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Join Date: Jul 2013
Posts: 92
Black screen on Windows 7 logon after Catalyst Update

I received a popup for new version of Catalyst Control Center. I had installed the update. After that when the system boot back in normal mode there is a complete black screen. It remains constant. It appear after typing the user and password. Sometime the desktop appear but it take around 10minutes. It was very fast before. This issue occur after Catalyst update. What should I do to fix this issue.
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  #2  
Old 23-04-2014
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Join Date: Jul 2011
Posts: 348
Re: Black screen on Windows 7 logon after Catalyst Update

System restore can help you. It is the only way to restore your old settings instantly. Just type System restore in the Start search box. Choose a old date and apply the update. The process will take a bit time to complete but this will add more stability to your system. It is one of the fastest way to resolve such problem. You might get the update notification back again after running system restore. Skip the update.
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  #3  
Old 25-04-2014
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Join Date: Aug 2011
Posts: 416
Re: Black screen on Windows 7 logon after Catalyst Update

When you update Catalyst you are also updating the video driver with that. When update give you any problem you can try using the setup file. You can download that from the official website. Just download it and remove the exiting one and install the setup. There are chances that at the time of installation the files are not properly copied. There can be certain damage files which gives you this problem.
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  #4  
Old 26-04-2014
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Join Date: Jul 2011
Posts: 227
Re: Black screen on Windows 7 logon after Catalyst Update

Boot your system in safe mode. You can do that by hitting F8 constantly when you turn on your pc. In safe mode you can try troubleshooting the drivers. You can first try repairing it. That means running the setup once again. You can download a new setup file from the official site. Then boot back in normal mode. But if this does not work then you have to restore the old version back. You have to remove this new driver.
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  #5  
Old 28-04-2014
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Join Date: Apr 2009
Posts: 967
Re: Black screen on Windows 7 logon after Catalyst Update

That is the reason you always maintain a driver backup. Many times we update blindly and land on such type of problem. This usually happens when you have a gpu. Go in Device Manager and right click on the gpu. Go in the driver section. There you can find option to rollback drivers. Click on that and check once again. If the driver version is available you can restore your pc original settings. You can also try system restore here.
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  #6  
Old 29-04-2014
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Join Date: Apr 2009
Posts: 990
Re: Black screen on Windows 7 logon after Catalyst Update

I think below help can give you more information on fixing the issue. You can just click on below and there you can find ample of information on fixing the display driver problem. Just go on that. As per the link the issue occur due to TDR. TDR stands for Timeout Detection and Recovery. Follow the steps properly there to get a optimum output on the problem. It will help you in fixing the problem.

Troubleshootind AMD Display Driver crash
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