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  #1  
Old 01-01-2013
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Join Date: Oct 2011
Posts: 139
Acer Aspire one win 7 starter restarting randomly

hi guys

i was wondering if you could help me with my new netbook.....

i have an Acer aspire one netbook
it has win 7 starter installed

and yes i know that Acer has a bad rep when it comes to computers, but i wanted a netbook so bad i had no choice.

here is the problem i am having

i am not sure if it is just the fact that it is an acer or if it is a bug
it keeps restarting randomly
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  #2  
Old 02-01-2013
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Re: Acer Aspire one win 7 starter restarting randomly

Try to do the below:
  1. First of all right-click on the 'Computer' and then select 'Properties'.
  2. After that you need to select 'Advanced System Settings'
  3. Now you can click on the 'Settings' button under 'Start Up and Recovery'
  4. And then in the 'System Failure' area, untick the 'automatically restart'.
It wont stop the restarting normally, but instead you will get blue screen error that you can post here. Based on the error message we can diagnose the problem.
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  #3  
Old 03-01-2013
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Re: Acer Aspire one win 7 starter restarting randomly

ok will do thanks
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  #4  
Old 04-01-2013
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Re: Acer Aspire one win 7 starter restarting randomly

where would i find the blue screen error info. it dissapears too fast to get the info from the screen itself
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  #5  
Old 04-01-2013
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Re: Acer Aspire one win 7 starter restarting randomly

Quote:
Originally Posted by snacdaws View Post
where would i find the blue screen error info. it dissapears too fast to get the info from the screen itself
BSOD creates minidump file in C:\WINDOWS\Minidump. You can trace the error by opening the dump file or tracing the code by simple search over the web. However, you will have to enable "Write Debugging Information" for creating the minidump file during the BSOD.

If you haven't then go in to Control Panel > System > Advanced tab > Startup and Recovery > Write debugging Information > set the dropdown box to "Small memory Dump 64Kb" and uncheck "Automatically Restart" box and save the settings.
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  #6  
Old 04-01-2013
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Join Date: Oct 2011
Posts: 139
Re: Acer Aspire one win 7 starter restarting randomly

i should mention that i don't always get blue screen errors most of the timeit just freezes and reboots and always says windows has recovered from an unknown error
should windows look for a solution online yes no i usually click yes. but obviously it dosen't fix the problem..
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  #7  
Old 05-01-2013
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Join Date: Oct 2011
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Re: Acer Aspire one win 7 starter restarting randomly

i tried to post blue screen info
i'll try again
bccode; 124
bcp1; 00000000
bcp2;85f354dc

also it links to the mini dump
if it helps to diagnose the problem i will give it to you if you ask
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  #8  
Old 05-01-2013
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Re: Acer Aspire one win 7 starter restarting randomly

Are you having a Windows 7 DVD that you can use to try to do a repair on your computer? Also, you could try to uninstall the video drivers from your computer and then check if the issue persist. After that install the updated version of the graphics driver. You can also try to run sfc /scannow in the command prompt and see if that helps.
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  #9  
Old 07-01-2013
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Join Date: Oct 2011
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idea Re: Acer Aspire one win 7 starter restarting randomly

it is a netbook so no dvd/cd drive i've had the problem since i got it for christmas but i can see if acer or intel have provided an updated driver


btw seems to happen less if i connect it to a external monitor but still happens also if i only use an external monitor it almost never seems to happen so it might just be the internal monitor so i'll try it for a week or so only using an external monitor and then get back to you guys then

until then see u

i will post the results when i am back posting in a week
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  #10  
Old 07-01-2013
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Join Date: Dec 2007
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Re: Acer Aspire one win 7 starter restarting randomly

Well, if there is not CD/DVD drive in the netbook, then you can also try to make a Bootable USB Key and install Windows. For more information, check the suggestions given in this thread - Install Windows 7 with a USB key
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  #11  
Old 07-01-2013
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Affection Re: Acer Aspire one win 7 starter restarting randomly

i would rather try the system image that they provided with the system and if it still doesn't work i will try the install from the usb which i have been meaning to try for my win xp home sp3 dell dimensions 2400


I will get back to u guys on the sys image that they provided with the system

until then i bow down to the techarenians knowledge
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  #12  
Old 08-01-2013
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Join Date: Oct 2011
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Re: Acer Aspire one win 7 starter restarting randomly

on second thought i might just do the usb installer
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  #13  
Old 08-01-2013
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Join Date: Dec 2007
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Re: Acer Aspire one win 7 starter restarting randomly

The error code that you have mention definately sounds like a driver problem and therefore you should try to uninstall all the old drivers and then reinstall the latest drivers for the hardware components that you have. You can also try to follow various method given on this website to troubleshoot the issues - http://support.microsoft.com/kb/958233
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  #14  
Old 08-01-2013
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Join Date: Oct 2011
Posts: 139
Re: Acer Aspire one win 7 starter restarting randomly

oh ok

i just wanted to mention that it seems to have stabalized but then again i have mostly used a external monitor

but even when i use the normal monitor it seems to last longer

but i do believe if it is a driver error/problem it might be a graphics card or network lan adapter driver
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  #15  
Old 08-01-2013
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Join Date: Oct 2011
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Re: Acer Aspire one win 7 starter restarting randomly

u do realize that the link u gave me is for vista not win 7 starter
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