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Optical photoconductor needs to be replaced error in Mac OS X Lion

Operating Systems


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  #1  
Old 07-06-2012
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Join Date: May 2012
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Optical photoconductor needs to be replaced error in Mac OS X Lion
  

I am having a Phaser 6300DN printer and I was using it on snow leopard and everything was working fine and I did not had any issues with the same. Since updating to Mac OS X Lion I am getting an error message saying "optical photoconductor needs to be replaced". I had never faced the issue before, I donít k now why I am getting this even though I have installed the printer successfully. The printer is working fine and its functionality is not getting affected by the error message but I wanted to know if anyone else has faced the same or have an idea regarding getting rid of it.

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  #2  
Old 07-06-2012
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Join Date: Feb 2012
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

For replacing the dell printerís photoconductor drum you can follow the below steps:
  • First open the front panel the printer, you have to pull the panel towards your slowly and make sure that you are pulling both sides of the panel. After removing it install the new drum unit doing opposite of what you did for removing it.
  • Once the photoconductor drum is installed Press and hold the "Cancel" button from the main panel of the printer until the lights on the printer flashes. Once the printer gets reset the newly installed photoconductor drum should get recognized without any issue.
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  #3  
Old 08-06-2012
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Join Date: May 2012
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

Hey thanks for the same but as I have mentioned there is nothing wrong with the photoconductor drum. I donít know why I am getting that error message. If there was something wrong with it then why would it allow me to print even after that error message I have crossed check out the printer by installing it on a snow leopard system and I am not getting the same error there. It all started after updating my system to Mac OS X Lion. I am quite sure there is something wrong at the software end and not the printer probably with Mac OS X Lion.
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  #4  
Old 08-06-2012
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Join Date: Jan 2012
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

Even I am going through the same with Fuji Xerox Printer, like you have said the functionality of the printer is not getting affected and it is working fine. Even I have installed the printer successfully and I am quite sure that this issue is with Mac OS X Lion. Some people had suggested me to update the printer driver so I have tried that as well and it did not made any difference at all. Other than this I have tried out resetting the printer, have installed the latest firmware available as well. Previously I thought there is something wrong with the printer itself so I tested out with other printer and unfortunately I got the same response from it. While looking after a solution for the same on web I have come across people mentioning that they have contacted apple support and found them to be aware of the same. Apple support has told them that they are looking in to this matter and will come with an update soon. I donít know what to do now, so if any one comes across a solution to get rid of this error then please share it here it will be highly appreciated.
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  #5  
Old 08-06-2012
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Join Date: Nov 2011
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

I have found a workaround for Fuji Xerox Printer regarding ďOptical photoconductor needs to be replacedĒ error. So if you want then you can give it a try and see if it is helping.
  • If you are having latest driver installed form Fuji website then it wonít work with Lion as they are PPC code oneís. So you will have to first install the driver on some other computer and copy then in to an usb drive and plug that usb to your Mac OS X Lion system and choose that file while installing the driver for the printer.
  • I also wanted to add some people have mentioned that Lion 10.7.3 have fixed the issue, so you all can try updating to Lion 10.7.3 and find out if it is actually fixing the issue or not.
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  #6  
Old 08-06-2012
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Join Date: Jan 2012
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

In that case I will like to inform you that I have already updated to Lion 10.7.3 and the issue has not yet been fixed, at least for me. I donít know how come it has helped out others. Anyways I have tried out your suggestion of copying the driver in an usb drive from some other computer and then installing the driver from the same on to mac but doing that did not made any difference as well and I am still getting that error message while printing. Luckily it is not stopping the printing process but I really want to get rid of this error as soon as possible.
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  #7  
Old 09-06-2012
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Join Date: Dec 2011
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re: Optical photoconductor needs to be replaced error in Mac OS X Lion

Hey guys I just wanted to share that I was facing the same error message with Xerox 6130n some weeks ago and I had tried updating the driver at that time and had not got any help. I had contacted the apple support as well as Xerox support and they both had said that they are aware of the same and they are looking in to this matter and will come up with an update. So a week ago there was an updated driver at the Xerox website and after installing that I have not yet faced the same error message. So I think that we just need an update from printer manufacturer or apple. I donít think that there is any other solution to fix this out. So if you have not yet solved out this error then better contact your printer manufacturer and apple and see if they are having any updates on it or no.Best of luck.
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