Go Back   TechArena Community > Software > Operating Systems
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Bsod on shut down in Vista help please!

Operating Systems


Reply
 
Thread Tools Search this Thread
  #1  
Old 18-08-2011
Member
 
Join Date: Aug 2011
Posts: 4
Bsod on shut down in Vista help please!
  

Ok So here is the issue :I'm getting a 0xA0 internal power error on shut down every time'
The minidump file points to ntkrpamp.exe ( nt!PopAllocateIrp+a0 )
I've updated my BIOS, but no change. any help?

minidump ;

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini081711-06.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\local cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Machine Name:
Kernel base = 0x8284d000 PsLoadedModuleList = 0x82964c70
Debug session time: Wed Aug 17 20:49:24.410 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:27.162
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {1, 6, 85b67128, 0}

Probably caused by : ntkrpamp.exe ( nt!PopAllocateIrp+a0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000001, Error Handling power IRP.
Arg2: 00000006, The system has failed to allocate a necessary power irp.
Arg3: 85b67128, target device object
Arg4: 00000000, system power irp

Debugging Details:
------------------


BUGCHECK_STR: 0xA0

CUSTOMER_CRASH_COUNT: 6

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

PROCESS_NAME: wininit.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 828532f7 to 8291ab3f

STACK_TEXT:
80cd48ec 828532f7 000000a0 00000001 00000006 nt!KeBugCheckEx+0x1e
80cd493c 82b26b86 85b67128 00000003 00000000 nt!PopAllocateIrp+0xa0
80cd4964 82b2699d 853dd01c 00000001 80cd4a48 nt!PopNotifyDevice+0x5f
80cd49d4 82b26674 00000007 80cd4a68 8294db04 nt!PopSleepDeviceList+0xeb
80cd4a34 82b26413 80cd4a48 00000004 828f2050 nt!PoBroadcastSystemState+0x251
80cd4a6c 82b27459 b8b0f6e1 80cd4ba4 80cd4c28 nt!PopSetDevicesSystemState+0x7b
80cd4b90 82897c7a 00000006 00000000 00000004 nt!NtSetSystemPowerState+0x3ae
80cd4b90 82896b9d 00000006 00000000 00000004 nt!KiFastCallEntry+0x12a
80cd4c14 82b27161 00000006 00000004 c0000004 nt!ZwSetSystemPowerState+0x11
80cd4d44 82b00427 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0xc0
80cd4d58 82897c7a 00000002 0019fde0 77035ca4 nt!NtShutdownSystem+0x32
80cd4d58 77035ca4 00000002 0019fde0 77035ca4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019fde0 00000000 00000000 00000000 00000000 0x77035ca4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!PopAllocateIrp+a0
828532f7 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!PopAllocateIrp+a0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4dfb5603

FAILURE_BUCKET_ID: 0xA0_nt!PopAllocateIrp+a0

BUCKET_ID: 0xA0_nt!PopAllocateIrp+a0

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000001, Error Handling power IRP.
Arg2: 00000006, The system has failed to allocate a necessary power irp.
Arg3: 85b67128, target device object
Arg4: 00000000, system power irp

Debugging Details:
------------------


BUGCHECK_STR: 0xA0

CUSTOMER_CRASH_COUNT: 6

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

PROCESS_NAME: wininit.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 828532f7 to 8291ab3f

STACK_TEXT:
80cd48ec 828532f7 000000a0 00000001 00000006 nt!KeBugCheckEx+0x1e
80cd493c 82b26b86 85b67128 00000003 00000000 nt!PopAllocateIrp+0xa0
80cd4964 82b2699d 853dd01c 00000001 80cd4a48 nt!PopNotifyDevice+0x5f
80cd49d4 82b26674 00000007 80cd4a68 8294db04 nt!PopSleepDeviceList+0xeb
80cd4a34 82b26413 80cd4a48 00000004 828f2050 nt!PoBroadcastSystemState+0x251
80cd4a6c 82b27459 b8b0f6e1 80cd4ba4 80cd4c28 nt!PopSetDevicesSystemState+0x7b
80cd4b90 82897c7a 00000006 00000000 00000004 nt!NtSetSystemPowerState+0x3ae
80cd4b90 82896b9d 00000006 00000000 00000004 nt!KiFastCallEntry+0x12a
80cd4c14 82b27161 00000006 00000004 c0000004 nt!ZwSetSystemPowerState+0x11
80cd4d44 82b00427 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0xc0
80cd4d58 82897c7a 00000002 0019fde0 77035ca4 nt!NtShutdownSystem+0x32
80cd4d58 77035ca4 00000002 0019fde0 77035ca4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019fde0 00000000 00000000 00000000 00000000 0x77035ca4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!PopAllocateIrp+a0
828532f7 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!PopAllocateIrp+a0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4dfb5603

FAILURE_BUCKET_ID: 0xA0_nt!PopAllocateIrp+a0

BUCKET_ID: 0xA0_nt!PopAllocateIrp+a0

Followup: MachineOwner

Reply With Quote
  #2  
Old 18-08-2011
Member
 
Join Date: May 2008
Posts: 5,790
Re: Bsod on shut down in Vista help please!

The error that you were receiving occurs because of an error in the Atapi.sys file. Before Windows Vista enters hibernation, Windows Vista has to write the memory to the hibernation file on the disk. However, in some cases, the storage drive may not return the correct value when system tries to initialize the corresponding storage stack. When the storage drive returns an incorrect value, Windows Vista stops responding. To resolve this problem, obtain the latest service pack for Windows Vista from here.
Reply With Quote
  #3  
Old 18-08-2011
Member
 
Join Date: Aug 2011
Posts: 4
Re: Bsod on shut down in Vista help please!

Sorry I should have said, I've got service pack 2, and all the latest updates for vista. Any other ideas?
Reply With Quote
  #4  
Old 19-08-2011
Member
 
Join Date: Dec 2007
Posts: 1,592
Re: Bsod on shut down in Vista help please!

Can you tell us what is the make or model of the computer that you are using or even the computer specs that you own? Second, do you have the ability to restore your machine back to factory-installed defaut? Last, please make sure you update at least the following components to your machine: BIOS, controller, Video, and LAN drivers.
Reply With Quote
  #5  
Old 19-08-2011
Member
 
Join Date: Aug 2011
Posts: 4
Re: Bsod on shut down in Vista help please!

OS Name Microsoft? Windows Vista? Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer Microsoft Corporation
System Manufacturer Acer
System Model Aspire 5720
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz, 1500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Acer V1.45, 10/11/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.0.6002.18005"
Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 1.00 GB
Available Physical Memory 317 MB
Total Virtual Memory 3.89 GB
Available Virtual Memory 2.77 GB

Yes, if needed, I can retore to factory default. BIOS and drivers have all been updated.
Reply With Quote
  #6  
Old 19-08-2011
Member
 
Join Date: Dec 2007
Posts: 2,273
Re: Bsod on shut down in Vista help please!

Alright, can you also try to do the following:
  1. First try to uninstall Sp2 and confirm the issue(s) no longer repro
  2. After that on Sp1, install http://support.microsoft.com/kb/954434 and see if the issue(s) begin to repro again.
Reply With Quote
  #7  
Old 19-08-2011
Member
 
Join Date: Aug 2011
Posts: 4
Re: Bsod on shut down in Vista help please!

how does one uninstall Sp2?
I inhierited this machine from my sister's boyfriend, so although I'm not sure i think the machine was shipped with Sp2 from the factory.
Reply With Quote
Reply

  TechArena Community > Software > Operating Systems
Tags: , , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Bsod on shut down in Vista help please!"
Thread Thread Starter Forum Replies Last Post
Vista won't shut down M.Scarlet Windows Vista Performance 4 24-07-2010 06:11 PM
Vista won't shut down. Please help Grambo Windows Software 2 11-05-2010 12:25 AM
Force Shut down of Windows 7 Home Basic gives BSOD Izek Operating Systems 3 06-12-2009 03:46 AM
Vista won't shut down Dave Vista Help 7 24-07-2007 08:42 PM
Vista BSOD, am unable to shutdown without BSOD, logoff OK Adele2 Vista Help 3 29-01-2007 08:59 AM


All times are GMT +5.5. The time now is 01:51 AM.