command prompt not working in vista basic

[r_j]

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Hello all,

I am not able to open the CommandPrompt. I've tried doing system restore and also downloaded spybot but nothing worked.
I need to know the mac address by typing ipconfig /all . but "C:\windows\system32\cmd.exe does not exist "is all i get everytime.

Please help..

[Orlando]

How are you trying to open it, simply by WIN key + R ?? If yes, than try out these alternate ways:

• Click the shortcut on the start menu and "open" or "Run as Administrator"
• Type "cmd" into the search box the start menu.

OR

System File Check by doing this:

1. Click Start / Run
2. Type sfc.exe /scannow {OK}

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