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  #1  
Old 07-01-2011
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Join Date: May 2009
Posts: 2
ntdll.dll crashes browsers when visiting Dailymotion

I am running win 7, 64bit professional. Whenever my web browsers try to open clips on dailymotion.com (i use mainly google chrome and mozilla firefox) they crash. Earlier none of them could load videos on dailymotion.com but now they crash.

The error report from chrome about the crash said the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cffee6d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00038c19
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1053
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


The error report on firefox said the following:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13,{e213bb8f-8ebd-11db-96b7-005056c00008}:3.0.0.91,Office2007Black@JBBS:1.5.8
BuildID: 20101203075014
CrashTime: 1294363506
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1293035126
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 120
StartupTime: 1294363413
Theme: office-2007-black
Throttleable: 1
URL:
Vendor: Mozilla
Version: 3.6.13


The crazy thing is - I don't have any addons installed on firefox so I am leaning against the ntdll.dll being the file that is messing things up. Does anybody have any tips on how to fix this problem?
I've had one crash or two on youtube.com as well using firefox.
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  #2  
Old 07-01-2011
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Join Date: Apr 2009
Posts: 732
Re: ntdll.dll crashes browsers when visiting Dailymotion

I don?t know the exact reason of Firefox crash on dailymotion but have enough idea about Ntdll.dll errors. Most probably these error occurs if the ntdll.dll file is corrupted or damaged or due to some corrupted hardware drivers. Hence what I could suggest you here is simply uninstall your both browsers, even delete all their configuration and than reinstall them again. The error should be fixed.
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  #3  
Old 07-01-2011
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Join Date: May 2009
Posts: 2
Re: ntdll.dll crashes browsers when visiting Dailymotion

should I re-install my drivers as well? ould it be any other drivers than my graphics card?
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  #4  
Old 07-01-2011
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Join Date: Dec 2007
Posts: 1,728
Re: ntdll.dll crashes browsers when visiting Dailymotion

You are getting the error message indicated that the ?ntdll.dll? is faulting module, therefore you need to run the command SFC to check if there is a corruption:

Type the following command to an elevated command prompt, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. Then, please run DXDIAG and see if it works.
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