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Thread: Error: 0x80070002 on Zune portable device while updating Windows 7

  1. #1
    Join Date
    Sep 2010
    Posts
    75

    Error: 0x80070002 on Zune portable device while updating Windows 7

    I am using windows 7 64 bit on my desktop system. I have installed the fresh Zune 4.0 software on it and I am using it from last few months. But when I am trying to install the XML-lite for the Zune software on my system, I am getting error message as “contact your system administrator”. I am unable to understand this problem as I am the only single user of this system. I am having AVG antivirus on my system then I have tried to disable windows firewall but the same problem I am facing. Do anyone have the solution to solve this problem from my system, please help me.

  2. #2
    Join Date
    Nov 2005
    Posts
    3,026

    re: Error: 0x80070002 on Zune portable device while updating Windows 7

    I am using windows 7 64 bit, it has a pre installed version on an Acer laptop which I had. I had solved the same problem from my system by doing this process. I have downloaded the install file, then unpack it, and then press the right click on the ZuneSetup.exe file to select the new Windows and after that run the same file on my system by this I have solve the same problem from my system. Try this process hope this will help you to solve your problem from your system

  3. #3
    Join Date
    Sep 2010
    Posts
    75

    re: Error: 0x80070002 on Zune portable device while updating Windows 7

    To solve this problem I had restarted my computer system after that I had again installs the same Zune 4.0 software on my system. I have start using the same Zune media player software. But then also I had faced the same problem so do anyone else have the other solution to solve this problem from my system.

  4. #4
    Join Date
    Nov 2005
    Posts
    3,026

    Re: Error: 0x80070002 while updating windows 7 on Zune portable device

    I have gone to this step to remove this problem.
    • Click Start
    • Run
    • Type "regedit" (with out " ")
    • go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services and look for BITS and Wuauserv
    • Find BITS and Wuauserv press on it and make sure the key ImagePath to check it "%SystemRoot%\System32\svchost.exe -k netsvcs" (with out " ")
    • If you find something different right click the button and press "Modify" copy and paste %SystemRoot%\system32\svchost.exe -k netsvcs
    • if error message saying "Cannot edit ImagePath: Error writing value's new contents."
    • Click Right to the folder BITS or Wuauserv and select "Permissions..."
    • Select full control
    • Go back to the ImagePath key and click Modify again and paste in
    • "%SystemRoot%\System32\svchost.exe -k netsvcs" (without the " ")
    • Check these as well
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services (BITS and Wuauserv)
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services (BITS and Wuauserv)
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services (BITS and Wuauserv)

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