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Thread: Office 2010,Excel document not getting saved

  1. #1
    Join Date
    Jan 2010
    Posts
    70

    Office 2010,Excel document not getting saved

    I've got a computer at my work that arbitrarily have "Document not saved" error when trying to save excel files on the local network. In periods It happen every time I try in to save, but It most happen like now and then. I had the same problem when I was using Office 2007. I thought that it was office 2007 issue but when upgraded to Office 2010 It happens often as before. I've have been trying some hot fixes and some other tricks for Office 2010.

  2. #2
    Join Date
    Jan 2008
    Posts
    3,388

    Re: Office 2010,Excel document not getting saved

    I have a user with the same problem. The problem occurs when we upgraded from Office2007 to Office2010. It is an issue while saving to a network drive. We can save to other network drives and can to local PC also.
    Following error occurs
    Event Type: Information
    Event Source: Microsoft Office 14 Alerts
    Event Category: None
    Event ID: 300
    Date: 09/10/2010
    Time: 5:14:259 PM
    User: N/A
    Computer: MASS-
    Description:
    Microsoft Excel
    Document not saved.
    P1: 100490
    P2: 14.0.4763.1000
    P3: xslr
    P4: 0x80070497

  3. #3
    Join Date
    May 2008
    Posts
    4,085

    Re: Office 2010,Excel document not getting saved

    It is the same issue on Windows 7 and Office 2010 machines, when saving to network Share. Error "Document not saved" occurs in Excel when we save it first time, regularly will save efficiently on second and succeeding attempts. happen locally and isolated via VPN. Restart Excel, and first save fails again.
    Office Event Log:
    Microsoft Excel
    Document not saved.
    P1: 100490
    P2: 14.0.4763.1000
    P3: xslr
    P4: 0x80070497
    I’ve used all the above troubleshooting measures been all the way through the above troubleshooting measures - none of them illustrated this issue. I have a <simple> test Excel spreadsheet with only text and can replicate the "Document not saved" error at will.I have used HOT FIX KB983458 for KB980232 and removing both of them w/o motion
    http://support.microsoft.com/kb/980232
    http://support.microsoft.com/kb/983458

  4. #4
    Join Date
    Apr 2008
    Posts
    3,267

    Re: Office 2010,Excel document not getting saved

    Many of the computers do not have the security update KB980232 installed yet though they are up-to-date date with the Microsoft updates. I searched the whole registry was not able to find it anywhere. So just removing the KB980232 is not a solution in this case. So then I went to this link http://support.microsoft.com/kb/983458/en-us and downloaded the hot fix. The problem is permanent after I installed this hot fix. It is better to install hot fix rather than removing the security update KB980232. I think this may help you

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