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  #1  
Old 26-12-2009
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Join Date: Nov 2009
Posts: 154
Videos makes the Screen freeze in Windows Vista

I have recently bought a custom built computer which is installed with Windows Vista. Configuration of the computer is Intel D processor 2.4 ghz, Intel DG-13 motherboard, 1 gb kingston Ram and Nvidia 9800 Gt graphic card. The problem with my computer is that whenever any video is played, the screen freezes and the system gives out a humming noise. It continues for sometime and then the system restarts. Can this be because of my graphic card? Please suggest some solution.
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  #2  
Old 26-12-2009
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Join Date: Jan 2008
Posts: 3,384
Re: Videos makes the Screen freeze in Windows Vista

Check the voltage levels and the temperature of all the devices connected. Intel provides a software known as Intel Desktop utility which monitors all the voltage and Temperature levels of the devices. Mostly the utility gets installed with the drivers of the motherboard. If it is installed then a small icon with appears in the taskbar with a speed-o-meter sign. Double click on it and check the voltages and temperature levels. You can also set threshold for all the devices.
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  #3  
Old 26-12-2009
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Join Date: Apr 2008
Posts: 3,260
Re: Videos makes the Screen freeze in Windows Vista

Check the if the application used for playing videos is not corrupted. Uninstall the software which you are using for playing the videos currently. Also remove its keys from the registry using regedit tool in Windows. Save the registry and restart the system. Once the system restarts, Install the software again and check if it freezes again or not. If it does again then check for updates which are available online and update the application. After updating the videos should work fine.
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  #4  
Old 26-12-2009
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Join Date: Apr 2008
Posts: 3,291
Re: Videos makes the Screen freeze in Windows Vista

You need a better cabinet with extra air vents. Whenever the temperature of the system rises beyond limit the system restarts. To maintain the system temperature it the air flow through the cabinet should be proper. Therefore change the cabinet with a new one which has more cooling fans or Add extra fans to your current cabinets if the SMPS provide the power wattage.
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  #5  
Old 26-12-2009
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Join Date: Nov 2005
Posts: 3,023
Re: Videos makes the Screen freeze in Windows Vista

Probably the graphic card is getting heated a lot. Check the GPU and the cards temperature. Check if the heat sink is properly placed on the graphic card and if it is not properly placed then place it properly and check the performance of the PC. Also check the cooling fan above the Graphic card if it is working or not. Many times the fan does not work and creates the problem. If the fan and the heat sink are working properly then the problem is with graphic card and it needs to be replaced.
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  #6  
Old 26-12-2009
Dr. V
 
Posts: n/a
Re: Videos makes the Screen freeze in Windows Vista

It is a typical case of hard drive failure. The hard drive you are using is not performing well when the videos are played. Whenever videos are played the data is continuously read from the Hard drive. Whenever the system cannot read the data from the hard drive, it closes the application but in your case the system restarts. Check if the hard drive is rotating properly or not. It must be stopping after some time which is creating problem.
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