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Thread: Dell scanner not appearing in vista

  1. #1
    Join Date
    Jan 2009
    Posts
    34

    Dell scanner not appearing in vista

    Hi,
    I have vista home premium running on my computer and have dell printer and scanner installed on it. It can print but vista scan software cannot connect to the scanner. Any fix for it?

    Any help will be grateful.

  2. #2
    Join Date
    Jan 2008
    Posts
    3,388

    Re: Dell scanner not appearing in vista

    Download and install the drivers compatible for windows vista from dell website. It may causing because of your antivirus program. Uninstall the antivirus and restart the system. then again install your antivirus program.

  3. #3
    Join Date
    Apr 2008
    Posts
    3,522

    Re: Dell scanner not appearing in vista

    There is something called vista patch for dell products which can be found on dell's website. Don't forget to unplug the printer from computer before running this patch. The scanning problem is mainly because of firewall or antivirus. Temporarily disable these applications and try again.

  4. #4
    Join Date
    May 2008
    Posts
    2,680

    Re: Dell scanner not appearing in vista

    Fax and Scan is not available for vista home premium, it is only available for Vista Business and Ultimate editions. Graphical Identification and Authentication (GINA) is not supported by vista so the scanners will not work until you update the drivers. Last option would be repairing or reinstalling the windows again.

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