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  #1  
Old 28-02-2009
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Join Date: Feb 2009
Posts: 2
Help My computer crashed after an WU

Hello My computer had a windows update and when I restart for the effects to take place then when the screen loads I get this Message:


"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

and non of My desktop shortcuts show! All I see is the wallpaper and Mouse.
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  #3  
Old 28-02-2009
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Join Date: May 2008
Posts: 2,676
Re: Help My computer crashed after an WU

You can do system restore prior to the point of that update,
start > All Programs > Accessories > System Tools > System Restore

You could also try check disk: start > run > cmd
in the new window type chkdsk /f
when prompted to run on boot choose Y & reboot
this will check for & fix any disk errors.

Also try start > run sfc /scannow (note the space between sfc & /scannow). You will need to insert your XP CD.

If the problem persists a Repair Install is about all you can do. You will just have to reinstall Windows Updates.
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  #4  
Old 28-02-2009
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Join Date: Apr 2008
Posts: 3,291
Re: Help My computer crashed after an WU

Can you boot to safe mode correctly (holding f8 during just after POST test)? As its likely that something thats installed has caused this error.
If you can boot to safe mode click on start->run->enter msconfig. Once on msconfig go to services. Make sure that hide microsoft services is ticked and click on disable all. Then click on the startup tab and disable all of the boxes. Once you have done that restart and boot normally.
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  #5  
Old 01-03-2009
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Join Date: Feb 2009
Posts: 2
Re: Help My computer crashed after an WU

I did a System restore and it worked, thanks!
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