Help My computer crashed after an WU

**emscott** · 28-02-2009

Hello My computer had a windows update and when I restart for the effects to take place then when the screen loads I get this Message:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

and non of My desktop shortcuts show! All I see is the wallpaper and Mouse.

**Kirtikumar** · 28-02-2009

check here
http://forums.techarena.in/windows-update/1071623.htm
http://forums.techarena.in/operating-systems/822483.htm
HELP!!!!!.. Crash after accessing Remote Desktop
Windows Explorer has encountered a problem and needs to close.
http://forums.techarena.in/operating...ms/1097718.htm

**SalVatore** · 28-02-2009

You can do system restore prior to the point of that update,
start > All Programs > Accessories > System Tools > System Restore

You could also try check disk: start > run > cmd
in the new window type chkdsk /f
when prompted to run on boot choose Y & reboot
this will check for & fix any disk errors.

Also try start > run sfc /scannow (note the space between sfc & /scannow). You will need to insert your XP CD.

If the problem persists a Repair Install is about all you can do. You will just have to reinstall Windows Updates.

**Lillebror** · 28-02-2009

Can you boot to safe mode correctly (holding f8 during just after POST test)? As its likely that something thats installed has caused this error.
If you can boot to safe mode click on start->run->enter msconfig. Once on msconfig go to services. Make sure that hide microsoft services is ticked and click on disable all. Then click on the startup tab and disable all of the boxes. Once you have done that restart and boot normally.