I am hoping you may be able to tell me the reason for the NTDLL.DLL error I recieve when trying to upgrade to XP Service Pack 3. The error occurs during the performing inventory stage of the upgrade process. The error message states that the NTDLL.DLL file is open or in use by another application. This is even when I have all applications closed including the Antuivrus applications. From reading other posts I believe that I have some kind of virus or Spyware however after sweeping with both AVG Ver 8.0 and Trend Micro I have not been able to eliminate it.
I have found suspect files such as Perflib_Perfdata_974.dat under C:\windows\temp. These files cannot be removed because they are in use by some other process or application. I tried to remove them using safe mode but they do not appear when booting in Safe mode.
Any help would be greatly appreciated on this.
I have read some other posts where a scan application called Random System Information Tool (RSIT) is used to provide a detailed report on the effected PC. So I downloaded RSIT and ran it. Results of the 2 files log.txt & Info.txt are added below. Hope this helps.