Office 2007 KB936960 Fails to install.

I recently purchased a new computer running Vista Premium and with Office
2007 pre installed. Auto updates are enabled and this is the first problem I
have had.
This 'Important' update fails every time with error message 'Code 80070663
Get help'. When I click on Get help I get a window open with 12 update
errors shown, but not 80070663. So much for getting help.
I can find nothing on Microsoft's website.
Has anyone any idea of why this update refuses to install?
--
PeterW

Hello Peter,

Are you able to download and install the patch manually?

http://www.microsoft.com/downloads/d...displaylang=en

If it fails please try this...

1. Place the patch in the c:\
2. open the command prompt (Start, run, type cmd and hit enter)
3. In the black window type cd\ and hit enter.
4. "office2007-kb936960-fullfile-x86-glb.exe /extract:c:\patch" (No quotes)
and hit enter. Say yes to the prompt
5. type "cd patch" (No quotes) and hit enter.
6. type "msiexec /p msxml5.msp /L*V C:\patch\office.txt /qb

The patch will now install or fail. You can close the black window and look
for the file named office.txt in c:\patch. Could you open that file and paste
its contents here. We will be able to review the log and find out why it is
failing.

Thanks


--
Eric Palm
MSFT Office Setup


"PeterW" wrote:

> I recently purchased a new computer running Vista Premium and with Office
> 2007 pre installed. Auto updates are enabled and this is the first problem I
> have had.
> This 'Important' update fails every time with error message 'Code 80070663
> Get help'. When I click on Get help I get a window open with 12 update
> errors shown, but not 80070663. So much for getting help.
> I can find nothing on Microsoft's website.
> Has anyone any idea of why this update refuses to install?
> --
> PeterW

[macblaster]

I am having the same problem as PeterW. Also, after the patch failed to install, all the Microsoft Office Icons suddenly turned to the default file icon, which normally goes with files that are not associated with any program. Double clicking on the files still opens Office (the association is still there), and it seems that besides for the patch failing, and the icons no longer working, everything else is fine. I followed the instructions you left for PeterW, and have included the log below:

=== Verbose logging started: 8/24/2007 14:23:00 Build type: SHIP UNICODE 4.00.6000.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (E8:04) [14:23:00:375]: Resetting cached policy values
MSI (c) (E8:04) [14:23:00:375]: Machine policy value 'Debug' is 0
MSI (c) (E8:04) [14:23:00:375]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (E8:04) [14:23:00:382]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E8:04) [14:23:00:383]: Grabbed execution mutex.
MSI (c) (E8:04) [14:23:01:042]: Cloaking enabled.
MSI (c) (E8:04) [14:23:01:042]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E8:04) [14:23:01:054]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B8:4C) [14:23:01:111]: Grabbed execution mutex.
MSI (s) (B8:54) [14:23:01:115]: Resetting cached policy values
MSI (s) (B8:54) [14:23:01:115]: Machine policy value 'Debug' is 0
MSI (s) (B8:54) [14:23:01:115]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (B8:54) [14:23:01:115]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B8:54) [14:23:01:235]: Warning: Local cached package 'C:\Windows\Installer\388df6.msi' is missing.
MSI (s) (B8:54) [14:23:01:244]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (B8:54) [14:23:01:244]: User policy value 'DisableMedia' is 0
MSI (s) (B8:54) [14:23:01:244]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (B8:54) [14:23:01:244]: SOURCEMGMT: Looking for sourcelist for product {91120000-0030-0000-0000-0000000FF1CE}
MSI (s) (B8:54) [14:23:01:244]: SOURCEMGMT: Adding {91120000-0030-0000-0000-0000000FF1CE}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (B8:54) [14:23:01:296]: SOURCEMGMT: Now checking product {91120000-0030-0000-0000-0000000FF1CE}
MSI (s) (B8:54) [14:23:01:297]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (B8:54) [14:23:01:297]: SOURCEMGMT: Trying source C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\.
MSI (s) (B8:54) [14:23:01:300]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (B8:54) [14:23:01:854]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (B8:54) [14:23:01:882]: Specifed source is already in a list.
MSI (s) (B8:54) [14:23:01:882]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (B8:54) [14:23:01:882]: Machine policy value 'DisableBrowse' is 0
MSI (s) (B8:54) [14:23:01:882]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (s) (B8:54) [14:23:01:882]: Adding new sources is allowed.
MSI (s) (B8:54) [14:23:01:882]: Set LastUsedSource to: C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\.
MSI (s) (B8:54) [14:23:01:882]: Set LastUsedType to: n.
MSI (s) (B8:54) [14:23:01:882]: Set LastUsedIndex to: 1.
MSI (s) (B8:54) [14:23:01:898]: SOURCEMGMT: Resolved source to: 'C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\'
MSI (s) (B8:54) [14:23:02:560]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (B8:54) [14:23:02:560]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B8:54) [14:23:02:616]: File will have security applied from OpCode.
MSI (s) (B8:54) [14:23:02:933]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\EnterpriserWW.msi' against software restriction policy
MSI (s) (B8:54) [14:23:02:934]: SOFTWARE RESTRICTION POLICY: C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\EnterpriserWW.msi has a digital signature
MSI (s) (B8:54) [14:23:05:866]: SOFTWARE RESTRICTION POLICY: C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\EnterpriserWW.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (B8:54) [14:23:05:873]: End dialog not enabled
MSI (s) (B8:54) [14:23:05:873]: Original package ==> C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\EnterpriserWW.msi
MSI (s) (B8:54) [14:23:05:873]: Package we're running from ==> C:\Windows\Installer\a39bdd8.msi
MSI (s) (B8:54) [14:23:06:390]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (B8:54) [14:23:06:390]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (B8:54) [14:23:06:448]: MSCOREE not loaded loading copy from system32
MSI (s) (B8:54) [14:23:06:541]: Opening existing patch 'C:\Windows\Installer\18e1d0.msp'.
MSI (s) (B8:54) [14:23:06:541]: Note: 1: 2203 2: C:\Windows\Installer\18e1d0.msp 3: -2147287038
MSI (s) (B8:54) [14:23:06:541]: Couldn't find local patch 'C:\Windows\Installer\18e1d0.msp'. Looking for it at its source.
MSI (s) (B8:54) [14:23:06:541]: Resolving Patch source.
MSI (s) (B8:54) [14:23:06:541]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (B8:54) [14:23:06:541]: SOURCEMGMT: Looking for sourcelist for product {305D509B-F194-4638-9F0F-D9E4C05F9D33}
MSI (s) (B8:54) [14:23:06:541]: SOURCEMGMT: Adding {305D509B-F194-4638-9F0F-D9E4C05F9D33}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (B8:54) [14:23:06:542]: SOURCEMGMT: Now checking product {305D509B-F194-4638-9F0F-D9E4C05F9D33}
MSI (s) (B8:54) [14:23:06:542]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (B8:54) [14:23:06:542]: SOURCEMGMT: Processing net source list.
MSI (s) (B8:54) [14:23:06:542]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (B8:54) [14:23:06:542]: Note: 1: 1706 2: -2147483647 3: mso.MSP
MSI (s) (B8:54) [14:23:06:542]: SOURCEMGMT: Processing media source list.
MSI (s) (B8:54) [14:23:07:667]: SOURCEMGMT: Resolved source to: 'mso.MSP'
MSI (s) (B8:54) [14:23:55:852]: Note: 1: 1314 2: mso.MSP
MSI (s) (B8:54) [14:23:55:852]: Unable to create a temp copy of patch 'mso.MSP'.
MSI (s) (B8:54) [14:23:55:853]: Searching provided command line patches for patch code {305D509B-F194-4638-9F0F-D9E4C05F9D33}
MSI (s) (B8:54) [14:23:55:859]: File will have security applied from OpCode.
MSI (s) (B8:54) [14:23:57:271]: Original patch ==> C:\patch\msxml5.msp
MSI (s) (B8:54) [14:23:57:271]: Patch we're running from ==> C:\Windows\Installer\a39bdd9.msp
MSI (s) (B8:54) [14:23:57:293]: Note: 1: 1708
MSI (s) (B8:54) [14:23:57:293]: Product: Microsoft Office Enterprise 2007 -- Installation failed.

MSI (s) (B8:54) [14:23:57:293]: Windows Installer installed the product. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.4518.1014. Product Language: 0. Installation success or error status: 1635.

MSI (s) (B8:54) [14:23:57:320]: Attempting to delete file C:\Windows\Installer\a39bdd9.msp
MSI (s) (B8:54) [14:23:57:332]: MainEngineThread is returning 1635
MSI (s) (B8:4C) [14:23:57:333]: No System Restore sequence number for this installation.
This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.
C:\MSOCache\All Users\{91120000-0030-0000-0000-0000000FF1CE}-C\EnterpriserWW.msi
MSI (c) (E8:04) [14:23:57:338]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:04) [14:23:57:340]: MainEngineThread is returning 1635
=== Verbose logging stopped: 8/24/2007 14:23:57 ===

[DualCitizen]

I followed the process outlined above, and my "office.txt" had functionally identical results to Macblaster's log.

DualCitizen