Unable to Install Office Updates

For a few months, my computer hasn't been able to install Office Updates. I
finally got serious about fixing it - but have been unsuccessful (day #2 at
this). The message I get says I don't have Windows Installer installed
properly. I have
1. Reinstalled XP, sp3 - didn't help
2. Reinstalled latest Windows Installer - didn't help.
3. Tried to uninstall Office (so could reinstall) - won't uninstall due to
Windows Installer
4. Downloaded Cleanup Utility - it won't run because of no Windows Installer
5. Checked the Services - I don't have an MSI Service (though have an
msiexec.exe in Windows/System32
6. Ran Microsoft virus checker (I have one, but thought I'd doublecheck). It
found nothing except VNC which I installed on my computer and want (and
installed it three years ago)

I'm out of ideas..... (and KBs) Suggestions?

Martha

On 10/16/2009 4:20 PM, Martha wrote:
> For a few months, my computer hasn't been able to install Office Updates. I
> finally got serious about fixing it - but have been unsuccessful (day #2 at
> this). The message I get says I don't have Windows Installer installed
> properly. I have
> 1. Reinstalled XP, sp3 - didn't help
> 2. Reinstalled latest Windows Installer - didn't help.
> 3. Tried to uninstall Office (so could reinstall) - won't uninstall due to
> Windows Installer
> 4. Downloaded Cleanup Utility - it won't run because of no Windows Installer
> 5. Checked the Services - I don't have an MSI Service (though have an
> msiexec.exe in Windows/System32
> 6. Ran Microsoft virus checker (I have one, but thought I'd doublecheck). It
> found nothing except VNC which I installed on my computer and want (and
> installed it three years ago)
>
> I'm out of ideas..... (and KBs) Suggestions?
>
> Martha
This worked for me see attachment

--
"Sarah if the American people had ever known the truth about what we
Bushes have done to this nation, we would be chased down in the streets
and lynched."
---George Herbert Walker Bush, in an interview with Sarah McClendon, 1992
























I have copied the relevant posting below - with thanks to Mark who posted
this - it's dated 17 August if anyine wants to find it!

Hope this helps someone out there!


_________________________________


> > I had the same problem about the .MSP files or such. I
> > contacted support and this is the solution that they sent
> > me. I finished performing it last night and now I can
> > update, thankfully!
> > Here is the post for your references:

> > >>

> > Dear Mark,
> >
> > Thank you for your inquiry regarding Microsoft Office
> > Setup and for choosing Microsoft Online Support. My name
> > is Jack and I will be assisting you with this service
> > request.
> >
> > According to the case log, I understand this issue to be:
> > You cannot check for Office updates online and get the
> > following Web page:
> >
> > http://office.microsoft.com/home/office.aspx?
> > assetid=FX010404541033
> >
> > We will work together on this issue throughout the course
> > of this case. If I have misunderstood your concern,
> > please let me know.
> >
> > Based on my experience, this issue is mostly caused
> > by .MSP files are corrupted or missing.
> >
> > Windows Installer patch files (.MSP files) are stored on
> > your computer after update installation completes because
> > they need to be referenced for future update operations.
> > If the files are missing you will not be able to apply
> > Office updates. You may also be unable to uninstall
> > Office products as a result of the same problem.
> >
> > To resolve the issue, we need to manually delete all the
> > registry keys for Office. I understand the whole process
> > can be time consuming but they are crucial for us to
> > effectively resolve this situation. I have handled a
> > number of similar cases in the past, and we have solved
> > the problem in the manner I have suggested. Please work
> > with me by trying the troubleshooting steps and we will
> > resolve this problem together. Your time and efforts are
> > greatly appreciated. To do this, follow the steps below:
> >
> > NOTE:
> >
> > If you have Project 2003 installed, please do not perform
> > the following steps!
> >
> > Please ensure you have the Office installation CD on your
> > hand before performing following steps.
> >
> > Warning: The following steps contain information about
> > modifying the registry. If you use Registry Editor
> > incorrectly, you may cause serious problems that may
> > require you to reinstall your operating system. Microsoft
> > cannot guarantee that you can solve problems that result
> > from using Registry Editor incorrectly. Use Registry
> > Editor at your own risk.
> >
> > NOTE: The following steps will not hurt or delete your
> > email data and Office documents.
> >
> > (a) Quit all running programs, especially the Antivirus
> > and firewall application.
> >
> > (b) Click Start menu-> Run, type "regedit" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (c) Delete the following registry keys if they exist:
> >
> > How to locate a Key
> >
> > For example, HKEY_CURRENT_USER is the key, and everything
> > that follows the first backslash (\) is the subkey.
> >
> > The keys and subkeys are listed in a folder tree in the
> > left pane of Registry Editor. As in Windows Explorer, in
> > the left pane of Registry Editor, if a key or subkey
> > contains subkeys, a plus sign (+) appears next to the
> > folder icon for that key. If you click the plus sign, the
> > folder expands, and subfolders, representing the subkeys,
> > appear under it.
> >
> > To locate the registry key "
> > HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
> > these steps:
> >
> > 1. Click Start, click Run, type regedit, and then
> > click OK.
> >
> > 2. Expand HKEY_CURRENT_USER,
> >
> > 3. Expand SOFTWARE to expand it.
> >
> > 4. Expand Microsoft.
> >
> > 5. Click Office.
> >
> >
> >
> > You can refer to the jackshuai01.jpg attachment for more
> > information on how to expand the key.
> >
> > (NOTE: Please locate the following keys in the left pane
> > of Registry Editor and then delete them if they exist.)
> >
> > HKEY_CLASSES_ROOT\Installer\Products\904.
> >
> > (Note: 904... means all registry keys beginning with 904,
> > for example:
> >
> > HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
> > 0054038389C
> >
> > Some of these registry keys may not be present. This
> > does not matter; carry on with the next one.)
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
> > 4...
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Office
> >
> > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
> > n\Installer\Products\904.
> >
> >
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
> > ....
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Installer\Products\904.
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> > on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > Note: Please delete all the registry keys under the
> > above "Uninstall" key similar to :{00XXX409-78E1-11D2-
> > B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
> > or {9XXX0409-6000-11D3-8CFE-0150048383C9}
> >
> > (NOTE: XXX means 3 digitals)
> >
> >
> >
> > (d) Quit Registry Editor.
> >
> > (e) Rename the "Microsoft Office" to "Microsoft Office
> > OLD", "OfficeUpdate" "OfficeUpdate OLD" to
> > and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
> > located in the "C:\Program Files" folder if they exist.
> >
> > (f) Click Start menu-> Run, type "%Temp%" (without the
> > quotation marks) in the Open box and press Enter.
> >
> > (g) Empty the %Temp% folder.
> >
> > (h) Empty the Recycle Bin.
> >
> > (i) Restart your computer and install a full version of
> > Office. Then, go to Office Product Updates Web site to
> > check for all available updates:
> >
> > http://www.officeupdate.com/ProductUpdates/default.aspx
> >
> >
> >
> > I hope the steps above are helpful. It's my pleasure to
> > work with you. Thanks for your time and cooperation, and
> > if anything is unclear, feel free to let me know. I am
> > very happy to be of assistance.
> >
> >
> >
> > Best regards,
> >
> > Jack Shuai
> >
> > Online Support Professional
> > Microsoft Office Online Support
> > <mailto:v-jacks@microsoft.com>
> >
> >
> >
> > _____________________________
> > \0