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| Tags: 2007, hybrid, professional |
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| Microsoft Office Professional Hybrid 2007
In trying to install Microsoft Office Professional 2007 with Business Contact Manager, I have spent all day installing, uninstalling, repairing, updating, casting spells, praying, and throwing salt over my shoulder to no avail. Short of using the salt for Margaritas, I'm at my wits end. I've seen dozens of posts about similar problems but none seem to have the same error messages and symptoms as I do. Here is the scenario in a nutshell, albeit, a large nutshell. My new Acer Aspire 5520-5142 came with Vista Home Premium and a trial version of Microsoft Office. My trial version of Office was nearing it's end and I needed Biz-Contact-Mng for my business so I bought an OEM version of the afore mentioned Office online and tried to install it today. It should be noted that I updated to Vista SP1 several days ago using Windows Automatic Updates and have had no unusual problems until today. My first problem may have been self inflicted as I failed to uninstall the trial version of Office, thinking that the new installation would recognize it and tell me it was going to uninstall it before installing the new version. This didn't happen and when I started getting the error messages I uninstalled both versions and started clean. The results were always the same. 1) Installing from both CDs goes well. Office is installed and then BCMng is installed. All seems well until I go to register the BCMng and then all hell breaks loose. 2) Suddenly a large pop-up window opens telling me to please wait while Office configures itself. So I wait....and wait...and wait... 3) When it finishes another, smaller window opens telling me Office is preparing to install Microsoft Office Professional Hybrid 2007. When this finishes I get a message telling me that I need to reboot to start the process. 4) Upon trying to reboot I get a message saying: "Windows Installer Service could not be accessed. this can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." As I'm self employed and work out of my home with a simple wireless home network, I AM my support personnel. So now I'm outsourcing to this forum hoping for some badly needed help. 5) I click the option to shut down whatever's pretending to be running and reboot and before the system shuts down I get a message saying "Thank you for registering." Your welcome. 6) If I try to cancel out of the Office configuration I get a pop up that offers me the options of going online for update solutions and closing the program, just closing the program, or debugging the program. On my first installation I got the 7 updates from Microsoft's site but they did nothing to prevent the problem then or in the future. If I try to just close or debug the program it's a never ending cycle of Digital Groundhog Day. 7) At points near the end of this process (I simply can't remember exactly where) I am told that the required DLL cannot be found in my path. There were two different DLLs missing (only one per installation). They were: RTFHTML.DLL and OUTLRPC.DLL. And to conclude this novel, I will paste the text from the details of two of my failed attempts. Description: Stopped working Problem signature: Problem Event Name: APPCRASH Application Name: SearchProtocolHost.exe Application Version: 6.0.6001.18000 Application Timestamp: 47919480 Fault Module Name: kernel32.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d Exception Code: c06d007e Exception Offset: 000442eb OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 AND..... Untitled Problem signature: Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6212.1000 Application Timestamp: 46e03e45 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 000599cb OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 33e8 Additional Information 2: c4f2c7d8f46049ef79785646a8970ae4 Additional Information 3: 0b24 Additional Information 4: ae721e7da83a54ebc5c4c0f9d0549293 I'll close by saying that I've actually been pleasantly surprised by my lack of problems with Vista. NOT that I haven't had them but it has not been the depression causing, lobotomy seeking, ordeal I thought it would be.....until now. ANY help will be greatly appreciated! |
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