Results 1 to 2 of 2

Thread: Office 2007 Fails to install AMD64, Citrix PS4x64

  1. #1
    Join Date
    Oct 2004
    Posts
    61

    Office 2007 Fails to install AMD64, Citrix PS4x64

    Facing a error on Office 2007 while activating it through Volume License key. The error says about product installation failure. I had tried to roll back to the older edition but somehow it does not worked. I am using a system running on Citrix PS4 x64. I hope this would not be so complicated to install. There must be some way to fix the issue. I had added a patch to the system.
    Event Logs
    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11704
    Date: 11/28/2006
    Time: 6:36:50 PM
    User: administrator
    Computer: TERMINAL
    Description:
    Product: Microsoft Office Access Setup Metadata MUI (English) 2007 -- Error 1704. An installation for Microsoft Office Professional Plus 2007 is currently suspended. You must undo the changes made by that
    installation to continue. Do you want to undo those changes?

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1013
    Date: 11/28/2006
    Time: 6:36:22 PM
    User: administrator
    Computer: TERMINAL
    Description:
    Internal MSI error. Installer terminated prematurely.

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11704
    Date: 11/28/2006
    Time: 6:35:39 PM
    User: administrator
    Computer: TERMINAL
    Description:
    Product: Microsoft Office Office 64-bit Components 2007 -- Error
    1704.An installation for Microsoft Office Professional Plus 2007 is
    currently suspended. You must undo the changes made by that
    installation to continue. Do you want to undo those changes?

  2. #2
    Join Date
    Sep 2004
    Posts
    150
    There are number of causes behind the error. You must restart your system and try to configure the setup one more time. I am sure this would help you in fixing the issue. Second ensure that for sometime there is no updates are installed. Because this new are still pending to take affect until your system is not restarted. If you have more than one Office installation CD, then try with other one.

Similar Threads

  1. Replies: 4
    Last Post: 30-06-2010, 12:07 AM
  2. Replies: 2
    Last Post: 08-09-2009, 09:30 PM
  3. Replies: 4
    Last Post: 26-12-2008, 07:17 AM
  4. Replies: 3
    Last Post: 23-02-2008, 09:12 AM
  5. Office 2007 KB936960 Fails to install.
    By Myra in forum Office Update Service
    Replies: 3
    Last Post: 28-08-2007, 08:34 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Page generated in 1,714,060,821.00721 seconds with 17 queries