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Thread: Office 2007 install error

  1. #1
    Join Date
    Sep 2005
    Posts
    8

    Office 2007 Installation

    I have downloaded Office 2007 beta and trying to install it on my Windows XP SP2 desktop. Every time I start the installations, it goes file upto 15% and quits suddenly with an error message saying “Setup has encountered a problem and could not be installed”.

    I even tried to install this in Safe Mode but yet the same problem. Any Advice how can I fix this and what is the actual cause of the problem ?

  2. #2
    Join Date
    Sep 2005
    Posts
    208

    Re: Office 2007 Installation

    It is very difficult to find what could be the cause of this problem. But I think you can get it from temporary folder. Just go to the temp folder , sort it with details view and check the very latest Setup log file. See if there is any information listed.

  3. #3
    Join Date
    Sep 2005
    Posts
    8

    Re: Office 2007 Installation

    Thanks for the help buddy, I checked the log file and in the very recent log I found some error codes (Error code: 5). I tried searching for this on web but dint found any help. Do you understand anything with this log:

    Executing chained package: AccessMUI.en-US
    05/30/2006 21:56:51 Installing chained package: AccessMUI.en-US
    Catalyst Package Install...
    Package: AccessMUI.en-US
    File: C:\MSOCache\All
    Users\{30120000-0015-0409-0000-0000000FF1CE}-C\AccessMUI.MSI
    Command Line:
    ADDLOCAL=AccessTemplatesIntl_1033,ACCESSNonBootFilesIntl_1033,Gimme_OnDemandData,AccessHelpFilesIntl _1033,CalendarControlIntl_1033,ACCESSFilesIntl_1033,MsoInstalledPackagesScopedIntl_1033,OSetupContro llerIntl_1033,SetupXmlFiles
    CULTURE="en-US" INSTALLLOCATION="C:\Program Files\Microsoft Office"
    REMOVEPREVIOUS="ACCESSFiles,EXCELFiles,OUTLOOKFiles,PPTFiles,PubPrimary,WORDFiles,XDOCSFiles"
    REMOVESAMEVERSION="" USERINITIALS="ATE" USERNAME="xxxxxx xxxxxxx"
    WATSONSQM="AUTOREPORT" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1
    SETUPEXEINSTALLUILANGUAGE=1033
    SETUPINTLDLLDIRECTORY="D:\1New\OfficePro2007-Install\Office.en-us\"
    ARPSYSTEMCOMPONENT=1
    PERF: TickCount=2605203 Name=MsiPackage::Install Description=Calling
    OMsiInstaller::InstallProduct for package file "C:\MSOCache\All
    Users\{30120000-0015-0409-0000-0000000FF1CE}-C\AccessMUI.MSI"
    MSI(INITIALIZE): '(null)'
    MSI(TERMINATE): '(null)'
    Log level changed from: Standard to: Verbose
    Error: Failed to install product: ErrorCode: 1601(0x641).
    00000000:012d50c6
    operator delete
    operator delete
    operator delete
    operator delete
    operator delete
    operator delete
    RunSetup
    RunSetup
    GetModuleFileNameA
    Rolling back chain
    05/30/2006 21:56:51 Rolling back package: AccessMUI.en-US
    There appears to be no rollback work to do for package: AccessMUI.en-US
    path: C:\MSOCache\All
    Users\{30120000-0015-0409-0000-0000000FF1CE}-C\AccessMUI.MSI
    LIS: start uncaching for download "{30120000-0011-0000-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0011-0000-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-0015-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0015-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-0016-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0016-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-0018-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0018-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-0019-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0019-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-001A-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-001A-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-001B-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-001B-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-0044-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-0044-0409-0000-0000000FF1CE}-C"
    LIS: start uncaching for download "{30120000-006E-0409-0000-0000000FF1CE}-C"
    LIS: finished uncaching for download
    "{30120000-006E-0409-0000-0000000FF1CE}-C"
    Stopping running ose
    Showing completion dialog.
    Reboot requested if needed.
    Failed to open process 0 when searching for modules. Error code: 87.
    Continuing to next process...
    Failed to enumerate modules loaded for process: 4. Error code: 299.
    Continuing to next process...
    Failed to open process 748 when searching for modules. Error code: 5.
    Continuing to next process...
    Failed to open process 1108 when searching for modules. Error code: 5.
    Continuing to next process...
    Failed to open process 1244 when searching for modules. Error code: 5.
    Continuing to next process...
    Failed to open process 1500 when searching for modules. Error code: 5.
    Continuing to next process...
    Failed to open process 1516 when searching for modules. Error code: 5.
    Continuing to next process...
    Failed to open process 1764 when searching for modules. Error code: 5.
    Continuing to next process...
    No reboot is needed.
    Catalyst execution finished: 05/30/2006 21:57:17. Return code: 1601.
    Exception caught: ExceptionNotThrown.
    PERF: TickCount=2630968 Name=RunSetup Description=End function
    +++++++++++
    END OF LOG FILE

  4. #4
    Join Date
    Sep 2004
    Posts
    150

    Re: Office 2007 Installation

    I think that you are facing some compatibility problem. Let me tell you that Office 2007 Beta 2 only works with Windows Vista Build 5384 or higher than that. If your system is lesser than this build, it will show you Beta 2 but there are not actually beta 2. Please check about this on your system.

  5. #5
    Join Date
    Sep 2005
    Posts
    7

    Office 2007 install error

    I’m using Windows Vista (build 5384), recently download Office 2007 beta from Microsoft Servers. When trying install the same, the installer says “setup could not find any available products to install”. Don’t know what could be the reason but extracted the downloaded file to a new folder and tried running the setup from there itself. But yet the same result.

    Does anyone have experience with this? Any suggestions please?

  6. #6
    Join Date
    Feb 2006
    Posts
    331

    Re: Office 2007 install error

    Most of the time extracting the files to a folder and running setup right form there helps us and the installation goes successfully. But it’s surprising as you said its not working yet. BTW, how did you extract the downloaded file? I guess you used some third-party programs that usually corrupts while extracting huge size of files. Anyways, just tryout the following steps for doing the same, hope it will work for you.

    • First of all go to Start > Programs > Accessories and launch Disk Cleanup. Select your internet files as well as the temporary folder and delete everything.
    • Now open Windows Explore and browse to the location where your Downloaded Office file is saved. Copy this location.
    • Now create a New Folder on your desktop and copy this location too.
    • NOTE: you have two locations saved, you will need it in next step.
    • Go to Start again and click RUN.
    • In the RUN box, you need to type the following command:
      drive:\firstlocation\downloadfilename.exe" /extract:"secondloacation"


    That’s it. Once the extraction is successful, you will get a message with confirmation. Now open task manager and kill all unwanted processes, disable antivirus suites, and run the setup from there.

  7. #7
    Join Date
    Sep 2005
    Posts
    7

    Re: Office 2007 install error

    Thanks a lot for the help buddy. I think the problem was with the extraction itself. I was doing it using Switch, but my vista was only extracting half of the files but saying extraction was successful and hence problem arising. Now I did as per your instructions and the installation went fine. Thank you again.

  8. #8
    Join Date
    Sep 2004
    Posts
    14

    Re: Office 2007 install error

    Hello Billie,

    Me too stuck in very similar situation. When I tried to install the downloaded package, it was giving me error saying “The installation of this package failed” and now when I tried to extract it with your steps and installing it is saying me the following:

    “Setup could not find any available products to install. Please contact your system administrator”

    Is there any problem with the downloaded package itself ? Should I download it again ? Will that help me ?

  9. #9
    Join Date
    Sep 2004
    Posts
    93

    Re: Office 2007 install error

    Well before I suggest to download you should be sure with two things, First you must be logged in as an Administrator and second you must have uninstalled all earlier office suites including TRAIL (if any) and then try to start the installation of new one. If you still getting the same problem, than yes, I think your download is corrupt or damaged. You should download it again.

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