Office 2007 Beta Fails Install

On an XP Pro SP2 machine all updates, Office 2003 SP2, and have downloaded
the Professional Plus beta. When I run setup it asks to proceed, I choose
Yes, and then it immedietly states that "Installation of this package has
failed." and quits. Has anyone else run into this?

On Wed, 24 May 2006 05:10:03 -0700, sk_Oz
<sk_Oz@discussions.microsoft.com> wrote:

>On an XP Pro SP2 machine all updates, Office 2003 SP2, and have downloaded
>the Professional Plus beta. When I run setup it asks to proceed, I choose
>Yes, and then it immedietly states that "Installation of this package has
>failed." and quits. Has anyone else run into this?

Hi,

Yes it's been reported.

Unfortunately, I haven't seen a solution yet.

Andrew Watt MVP

Same scenario, same problem.
--
Brian Keefe
Beta Tester


"sk_Oz" wrote:

> On an XP Pro SP2 machine all updates, Office 2003 SP2, and have downloaded
> the Professional Plus beta. When I run setup it asks to proceed, I choose
> Yes, and then it immedietly states that "Installation of this package has
> failed." and quits. Has anyone else run into this?

Hi Brian,

A couple of steps to try (assuming Win XP)

1. Start=>Programs=>Accessories=>Disk Cleanup

2. Internet Explorer=>Tools=>Internet Options=>
General=>Delete Files

3. Locate your 2007 Office Professional Beta 2
download file and note this folder/path.

4. Create a new folder on your PC and note the
folder/path location.

5. From Start=>Run use, on a single line:

[drive:\PathOfDownload]<downloadfilename>.exe /extract:"<path>"

where the "<path>" is the drive:\path\foldername that you crated in Step #4.

If this doesn't succeed then the download may be damaged/corrupted.
If it does succeed try running the setup from your new folder and see if you get different results.

(Be sure to backup your files and shutdown all other running apps including antivirus software before starting 2007 Office setup)

Post back with the results please.

=======
<<"brian.keefe" <briankeefe@discussions.microsoft.com> wrote in message news:6375FD04-069D-4F7E-8BC8-2E87065AB74B@microsoft.com...
Same scenario, same problem.

Brian Keefe
Beta Tester >>
--
I hope this helped you,

Bob Buckland ?:-)
MS Office System Products MVP

>>*Courtesy is not expensive and can pay big dividends<<

Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

Successfully installed on WinXP Prox64! Will advise if I am able to install
on other machine running xp pro sp2. Thank you!
--
Brian Keefe
Beta Tester


"Bob Buckland ?:-)" wrote:

> Hi Brian,
>
> A couple of steps to try (assuming Win XP)
>
> 1. Start=>Programs=>Accessories=>Disk Cleanup
>
> 2. Internet Explorer=>Tools=>Internet Options=>
> General=>Delete Files
>
> 3. Locate your 2007 Office Professional Beta 2
> download file and note this folder/path.
>
> 4. Create a new folder on your PC and note the
> folder/path location.
>
> 5. From Start=>Run use, on a single line:
>
> [drive:\PathOfDownload]<downloadfilename>.exe /extract:"<path>"
>
> where the "<path>" is the drive:\path\foldername that you crated in Step #4.
>
> If this doesn't succeed then the download may be damaged/corrupted.
> If it does succeed try running the setup from your new folder and see if you get different results.
>
> (Be sure to backup your files and shutdown all other running apps including antivirus software before starting 2007 Office setup)
>
> Post back with the results please.
>
> =======
> <<"brian.keefe" <briankeefe@discussions.microsoft.com> wrote in message news:6375FD04-069D-4F7E-8BC8-2E87065AB74B@microsoft.com...
> Same scenario, same problem.
>
> Brian Keefe
> Beta Tester >>
> --
> I hope this helped you,
>
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> >>*Courtesy is not expensive and can pay big dividends<<
>
> Read about it, try it, or watch the movie :)
> the 2007 Microsoft Office system iinfo is at
> http://microsoft.com/office/preview
>
> Already have 2007 Office System Beta 2?
> Send Microsoft your feedback (with pictures)
> http://sas.office.microsoft.com/
>
>
>
>

Getting the same thing here, but with a twist ( i wonder if it's the same for
you guys).

when the installer tries and fails, this only seems to be when launching
from the HDD. When we burn the file to CD, and run the setup from there
we're having no such problems. I believe it may be SATA driver
related....still trying to figure it out myself though.

"Bob Buckland ?:-)" wrote:

> Hi Brian,
>
> A couple of steps to try (assuming Win XP)
>
> 1. Start=>Programs=>Accessories=>Disk Cleanup
>
> 2. Internet Explorer=>Tools=>Internet Options=>
> General=>Delete Files
>
> 3. Locate your 2007 Office Professional Beta 2
> download file and note this folder/path.
>
> 4. Create a new folder on your PC and note the
> folder/path location.
>
> 5. From Start=>Run use, on a single line:
>
> [drive:\PathOfDownload]<downloadfilename>.exe /extract:"<path>"
>
> where the "<path>" is the drive:\path\foldername that you crated in Step #4.
>
> If this doesn't succeed then the download may be damaged/corrupted.
> If it does succeed try running the setup from your new folder and see if you get different results.
>
> (Be sure to backup your files and shutdown all other running apps including antivirus software before starting 2007 Office setup)
>
> Post back with the results please.
>
> =======
> <<"brian.keefe" <briankeefe@discussions.microsoft.com> wrote in message news:6375FD04-069D-4F7E-8BC8-2E87065AB74B@microsoft.com...
> Same scenario, same problem.
>
> Brian Keefe
> Beta Tester >>
> --
> I hope this helped you,
>
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> >>*Courtesy is not expensive and can pay big dividends<<
>
> Read about it, try it, or watch the movie :)
> the 2007 Microsoft Office system iinfo is at
> http://microsoft.com/office/preview
>
> Already have 2007 Office System Beta 2?
> Send Microsoft your feedback (with pictures)
> http://sas.office.microsoft.com/
>
>
>
>

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?

"Bob Buckland ?:-)" wrote:

> Hi Brian,
>
> A couple of steps to try (assuming Win XP)
>
> 1. Start=>Programs=>Accessories=>Disk Cleanup
>
> 2. Internet Explorer=>Tools=>Internet Options=>
> General=>Delete Files
>
> 3. Locate your 2007 Office Professional Beta 2
> download file and note this folder/path.
>
> 4. Create a new folder on your PC and note the
> folder/path location.
>
> 5. From Start=>Run use, on a single line:
>
> [drive:\PathOfDownload]<downloadfilename>.exe /extract:"<path>"
>
> where the "<path>" is the drive:\path\foldername that you crated in Step #4.
>
> If this doesn't succeed then the download may be damaged/corrupted.
> If it does succeed try running the setup from your new folder and see if you get different results.
>

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
<<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
--
Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
================================================== =======================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function

"Bob Buckland ?:-)" wrote:

> Hi I.D.,
>
> Is the Symantec package turned off when installing?
>
> Have you checked the Setup.exe(nnnnn).log file from
> Start=>Run and typing
> %temp% {enter key}
> for any additional details?
>
> Are you installing as an upgrade to a prior Office product version, or ??
> =======
> <<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
> Having same issue...So I completed the steps as described below. Extracted
> successfully. So I ran the setup.exe file from within the new folder..and
> same issue..I get a "Setup did not complete successfully. Sorry for the
> inconvenience". Same intall package worked on another PC I tried...tried on
> this PC and get error within seconds of running setup.exe...Am trying on HP
> nx9010, WinXP SP2, Firewall off, Symantec v.10.1...
>
> Any ideas? >>
> --
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> *Courtesy is not expensive and can pay big dividends*
>
>
>

I ran the %temp% and the setup log file reads:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(200606211 94737908).log.
================================================== =======================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function


"ID" wrote:

> Bob,
>
> Thanks for the help. I found several setup log files..all with same issue.
> So I deleted all of the Temp files, stopped the syamntec antivirus service
> and attempted the setup again. Same error and same info in setup log. I
> have c&p the log below. ANy help with this error is appreciated!
>
> PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
> Command line: "C:\Office12_Install\setup.exe"
> No command line arguments given
> Verify file signature in "C:\Office12_Install\setup.exe"
> Verify file signature in "C:\Office12_Install\OSETUP.DLL"
> Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
> PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
> Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
> ================================================== =======================
> PERF: TickCount=21463022 Name=RunSetup Description=Begin function
> Catalyst execution began: 06/21/2006 09:05:44.
> Searching for updated versions of resource files under the 'updates' folder
> [C:\Office12_Install\updates].
> Found [0] resource files under the update folder.
> Searching for default versions of resource files under the folder
> [C:\Office12_Install].
> Resource File Manager : Found (CultureTag=en-US) resource file at
> [C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
> Found [1] resource files under the default folder.
> Resource File Manager : Current user's LCID is [1033].
> Resource File Manager : Selecting resource file
> (File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
> Loaded Dll : C:\Office12_Install\OSETUP.DLL.
> Catalyst version is : 12.0.4017.1005
> JobExecutionMode is InstallExecutionMode.
> Error: counted_ptr cannot apply operator '*' to an empty object pointer
> Type: NullReference.
> 00000000:017c50c6
> operator delete
> RunSetup
> RunSetup
> 00000000:3003fe6b
> 00000000:3004001a
> 00000000:3004e790
> RegisterWaitForInputIdle
> Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
> Exception caught: NullReference.
> PERF: TickCount=21465475 Name=RunSetup Description=End function
>
> "Bob Buckland ?:-)" wrote:
>
> > Hi I.D.,
> >
> > Is the Symantec package turned off when installing?
> >
> > Have you checked the Setup.exe(nnnnn).log file from
> > Start=>Run and typing
> > %temp% {enter key}
> > for any additional details?
> >
> > Are you installing as an upgrade to a prior Office product version, or ??
> > =======
> > <<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
> > Having same issue...So I completed the steps as described below. Extracted
> > successfully. So I ran the setup.exe file from within the new folder..and
> > same issue..I get a "Setup did not complete successfully. Sorry for the
> > inconvenience". Same intall package worked on another PC I tried...tried on
> > this PC and get error within seconds of running setup.exe...Am trying on HP
> > nx9010, WinXP SP2, Firewall off, Symantec v.10.1...
> >
> > Any ideas? >>
> > --
> > Bob Buckland ?:-)
> > MS Office System Products MVP
> >
> > *Courtesy is not expensive and can pay big dividends*
> >
> >
> >

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.

"Bob Buckland ?:-)" wrote:

> Hi I.D.,
>
> Is the Symantec package turned off when installing?
>
> Have you checked the Setup.exe(nnnnn).log file from
> Start=>Run and typing
> %temp% {enter key}
> for any additional details?
>
> Are you installing as an upgrade to a prior Office product version, or ??
> =======
> <<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
> Having same issue...So I completed the steps as described below. Extracted
> successfully. So I ran the setup.exe file from within the new folder..and
> same issue..I get a "Setup did not complete successfully. Sorry for the
> inconvenience". Same intall package worked on another PC I tried...tried on
> this PC and get error within seconds of running setup.exe...Am trying on HP
> nx9010, WinXP SP2, Firewall off, Symantec v.10.1...
>
> Any ideas? >>
> --
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> *Courtesy is not expensive and can pay big dividends*
>
>
>

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?

"thinktwice" wrote:

> I think I solved this problem.
> 1. Ran Disk Cleanup
> 2. Deleted Office keys in HKLM
> 3. Ran Setup from CD
>
> Smooth sailing....
>
> Hope this helps.
>
> "Bob Buckland ?:-)" wrote:
>
> > Hi I.D.,
> >
> > Is the Symantec package turned off when installing?
> >
> > Have you checked the Setup.exe(nnnnn).log file from
> > Start=>Run and typing
> > %temp% {enter key}
> > for any additional details?
> >
> > Are you installing as an upgrade to a prior Office product version, or ??
> > =======
> > <<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
> > Having same issue...So I completed the steps as described below. Extracted
> > successfully. So I ran the setup.exe file from within the new folder..and
> > same issue..I get a "Setup did not complete successfully. Sorry for the
> > inconvenience". Same intall package worked on another PC I tried...tried on
> > this PC and get error within seconds of running setup.exe...Am trying on HP
> > nx9010, WinXP SP2, Firewall off, Symantec v.10.1...
> >
> > Any ideas? >>
> > --
> > Bob Buckland ?:-)
> > MS Office System Products MVP
> >
> > *Courtesy is not expensive and can pay big dividends*
> >
> >
> >

Well PC needed a good cleaning anyways...so reloaded OS and office 2007
installed like a charm.

"ID" wrote:

> You deleted the Office 2007 keys in HKLM...or a previous office? I did not
> realize your log showed you having a failed install...what error did you get?
>
> "thinktwice" wrote:
>
> > I think I solved this problem.
> > 1. Ran Disk Cleanup
> > 2. Deleted Office keys in HKLM
> > 3. Ran Setup from CD
> >
> > Smooth sailing....
> >
> > Hope this helps.
> >
> > "Bob Buckland ?:-)" wrote:
> >
> > > Hi I.D.,
> > >
> > > Is the Symantec package turned off when installing?
> > >
> > > Have you checked the Setup.exe(nnnnn).log file from
> > > Start=>Run and typing
> > > %temp% {enter key}
> > > for any additional details?
> > >
> > > Are you installing as an upgrade to a prior Office product version, or ??
> > > =======
> > > <<"ID" <ID@discussions.microsoft.com> wrote in message news:30B5B561-E19D-4000-BB14-DAA5D8A43425@microsoft.com...
> > > Having same issue...So I completed the steps as described below. Extracted
> > > successfully. So I ran the setup.exe file from within the new folder..and
> > > same issue..I get a "Setup did not complete successfully. Sorry for the
> > > inconvenience". Same intall package worked on another PC I tried...tried on
> > > this PC and get error within seconds of running setup.exe...Am trying on HP
> > > nx9010, WinXP SP2, Firewall off, Symantec v.10.1...
> > >
> > > Any ideas? >>
> > > --
> > > Bob Buckland ?:-)
> > > MS Office System Products MVP
> > >
> > > *Courtesy is not expensive and can pay big dividends*
> > >
> > >
> > >