Can't repair or reinstall Office 2003 Professional Edition

OK--here's my scenario. I installed Microsoft Office Professional Eidtion
2003 (full version) a couple of years ago on my Dell Dimension E510 computer
with Windows XP Media Center Edition Version 2002 Service Pack 3 .
The installation went fine and I've applied all updates including Security
updates and SP3. I've used all of the modules (Outlook, Word, Access,
Excel, Publisher) with no problems since I installed it.
I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
the best of my knowledge my computer does not have any viruses. All of the
other programs on my computer work just fine.

A couple of weeks ago one of the Windows Security updates for Office 2003
kept "hanging" and would not install. So I got the not-so-brainy idea to
uninstall Office 2003 and reinstall it
using the original installation CD. When I tried to reinstall it the
installation gets to a certain point but then it won't complete (I've waited
for hours). If I try to open any of the modules I can
go in and they all seem to work fine. But I can't seem to cancel or quit
the installation and the next time I reboot the computer I get error
messages when I try to open them.

For example, when trying to open Outlook I get this message: "Cannot start
Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong version. This
could have been caused by installing other messaging software. Please
reinstall Outlook."

And when I try to open Word or Excel I get this message: "Problem with
shortcut. This action is only valid for products that are currently
installed".

So here I am owning a license to dthe full version of Office Professional
Edition 2003 but now I can't seem to install, uninstall, or repair it.
Please help!!

May be relevent
http://support.microsoft.com/default...b;en-us;290301

"Quentin Schiltz" <qschy@comcast.net> wrote in message
news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> OK--here's my scenario. I installed Microsoft Office Professional Eidtion
> 2003 (full version) a couple of years ago on my Dell Dimension E510
> computer with Windows XP Media Center Edition Version 2002 Service Pack 3
> .
> The installation went fine and I've applied all updates including Security
> updates and SP3. I've used all of the modules (Outlook, Word, Access,
> Excel, Publisher) with no problems since I installed it.
> I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
> the best of my knowledge my computer does not have any viruses. All of
> the other programs on my computer work just fine.
>
> A couple of weeks ago one of the Windows Security updates for Office 2003
> kept "hanging" and would not install. So I got the not-so-brainy idea to
> uninstall Office 2003 and reinstall it
> using the original installation CD. When I tried to reinstall it the
> installation gets to a certain point but then it won't complete (I've
> waited for hours). If I try to open any of the modules I can
> go in and they all seem to work fine. But I can't seem to cancel or quit
> the installation and the next time I reboot the computer I get error
> messages when I try to open them.
>
> For example, when trying to open Outlook I get this message: "Cannot
> start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
> version. This could have been caused by installing other messaging
> software. Please reinstall Outlook."
>
> And when I try to open Word or Excel I get this message: "Problem with
> shortcut. This action is only valid for products that are currently
> installed".
>
> So here I am owning a license to dthe full version of Office Professional
> Edition 2003 but now I can't seem to install, uninstall, or repair it.
> Please help!!
>
>
>

I've tried the Windows Installer CleanUp Utility then reinstalling but it
still gets only so far on the reinstall then hangs.

If I posted my installation log file would someone be able to take a look at
it and tell me what might be causing the hangup?

I'm about at my wit's end.

"DL" wrote:

> May be relevent
> http://support.microsoft.com/default...b;en-us;290301
>
> "Quentin Schiltz" <qschy@comcast.net> wrote in message
> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> > OK--here's my scenario. I installed Microsoft Office Professional Eidtion
> > 2003 (full version) a couple of years ago on my Dell Dimension E510
> > computer with Windows XP Media Center Edition Version 2002 Service Pack 3
> > .
> > The installation went fine and I've applied all updates including Security
> > updates and SP3. I've used all of the modules (Outlook, Word, Access,
> > Excel, Publisher) with no problems since I installed it.
> > I am running Bit Defender Total Security 2008 Anti-virus and Firewall. To
> > the best of my knowledge my computer does not have any viruses. All of
> > the other programs on my computer work just fine.
> >
> > A couple of weeks ago one of the Windows Security updates for Office 2003
> > kept "hanging" and would not install. So I got the not-so-brainy idea to
> > uninstall Office 2003 and reinstall it
> > using the original installation CD. When I tried to reinstall it the
> > installation gets to a certain point but then it won't complete (I've
> > waited for hours). If I try to open any of the modules I can
> > go in and they all seem to work fine. But I can't seem to cancel or quit
> > the installation and the next time I reboot the computer I get error
> > messages when I try to open them.
> >
> > For example, when trying to open Outlook I get this message: "Cannot
> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
> > version. This could have been caused by installing other messaging
> > software. Please reinstall Outlook."
> >
> > And when I try to open Word or Excel I get this message: "Problem with
> > shortcut. This action is only valid for products that are currently
> > installed".
> >
> > So here I am owning a license to dthe full version of Office Professional
> > Edition 2003 but now I can't seem to install, uninstall, or repair it.
> > Please help!!
> >
> >
> >
>
>
>

Maybe
Have you tried installing when booted in Safe Mode?

"Quent52" <Quent52@discussions.microsoft.com> wrote in message
news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
> I've tried the Windows Installer CleanUp Utility then reinstalling but it
> still gets only so far on the reinstall then hangs.
>
> If I posted my installation log file would someone be able to take a look
> at
> it and tell me what might be causing the hangup?
>
> I'm about at my wit's end.
>
> "DL" wrote:
>
>> May be relevent
>> http://support.microsoft.com/default...b;en-us;290301
>>
>> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>> > OK--here's my scenario. I installed Microsoft Office Professional
>> > Eidtion
>> > 2003 (full version) a couple of years ago on my Dell Dimension E510
>> > computer with Windows XP Media Center Edition Version 2002 Service Pack
>> > 3
>> > .
>> > The installation went fine and I've applied all updates including
>> > Security
>> > updates and SP3. I've used all of the modules (Outlook, Word, Access,
>> > Excel, Publisher) with no problems since I installed it.
>> > I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
>> > To
>> > the best of my knowledge my computer does not have any viruses. All of
>> > the other programs on my computer work just fine.
>> >
>> > A couple of weeks ago one of the Windows Security updates for Office
>> > 2003
>> > kept "hanging" and would not install. So I got the not-so-brainy idea
>> > to
>> > uninstall Office 2003 and reinstall it
>> > using the original installation CD. When I tried to reinstall it the
>> > installation gets to a certain point but then it won't complete (I've
>> > waited for hours). If I try to open any of the modules I can
>> > go in and they all seem to work fine. But I can't seem to cancel or
>> > quit
>> > the installation and the next time I reboot the computer I get error
>> > messages when I try to open them.
>> >
>> > For example, when trying to open Outlook I get this message: "Cannot
>> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
>> > version. This could have been caused by installing other messaging
>> > software. Please reinstall Outlook."
>> >
>> > And when I try to open Word or Excel I get this message: "Problem with
>> > shortcut. This action is only valid for products that are currently
>> > installed".
>> >
>> > So here I am owning a license to dthe full version of Office
>> > Professional
>> > Edition 2003 but now I can't seem to install, uninstall, or repair it.
>> > Please help!!
>> >
>> >
>> >
>>
>>
>>

Per your suggestion I booted into Safe Mode and attempted the re-installation
(from the original Microsoft Office 2003 Professional Edition installation
CD).

No go.

Immediately upon clicking the "setup.exe" file a window comes up "Windows
Installer" that says "The system administrator has set policies to prevent
this installation".

But I AM the system administrator and have logged in as administrator (there
are no other users on this computer)!

What now?


"DL" wrote:

> Maybe
> Have you tried installing when booted in Safe Mode?
>
> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
> > I've tried the Windows Installer CleanUp Utility then reinstalling but it
> > still gets only so far on the reinstall then hangs.
> >
> > If I posted my installation log file would someone be able to take a look
> > at
> > it and tell me what might be causing the hangup?
> >
> > I'm about at my wit's end.
> >
> > "DL" wrote:
> >
> >> May be relevent
> >> http://support.microsoft.com/default...b;en-us;290301
> >>
> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> >> > OK--here's my scenario. I installed Microsoft Office Professional
> >> > Eidtion
> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
> >> > computer with Windows XP Media Center Edition Version 2002 Service Pack
> >> > 3
> >> > .
> >> > The installation went fine and I've applied all updates including
> >> > Security
> >> > updates and SP3. I've used all of the modules (Outlook, Word, Access,
> >> > Excel, Publisher) with no problems since I installed it.
> >> > I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
> >> > To
> >> > the best of my knowledge my computer does not have any viruses. All of
> >> > the other programs on my computer work just fine.
> >> >
> >> > A couple of weeks ago one of the Windows Security updates for Office
> >> > 2003
> >> > kept "hanging" and would not install. So I got the not-so-brainy idea
> >> > to
> >> > uninstall Office 2003 and reinstall it
> >> > using the original installation CD. When I tried to reinstall it the
> >> > installation gets to a certain point but then it won't complete (I've
> >> > waited for hours). If I try to open any of the modules I can
> >> > go in and they all seem to work fine. But I can't seem to cancel or
> >> > quit
> >> > the installation and the next time I reboot the computer I get error
> >> > messages when I try to open them.
> >> >
> >> > For example, when trying to open Outlook I get this message: "Cannot
> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
> >> > version. This could have been caused by installing other messaging
> >> > software. Please reinstall Outlook."
> >> >
> >> > And when I try to open Word or Excel I get this message: "Problem with
> >> > shortcut. This action is only valid for products that are currently
> >> > installed".
> >> >
> >> > So here I am owning a license to dthe full version of Office
> >> > Professional
> >> > Edition 2003 but now I can't seem to install, uninstall, or repair it.
> >> > Please help!!
> >> >
> >> >
> >> >
> >>
> >>
> >>
>
>
>

Format C: /s ???

There's got to be a way to reinstall Office without reformatting the hard
drive.

"DL" wrote:

> Maybe
> Have you tried installing when booted in Safe Mode?
>
> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
> > I've tried the Windows Installer CleanUp Utility then reinstalling but it
> > still gets only so far on the reinstall then hangs.
> >
> > If I posted my installation log file would someone be able to take a look
> > at
> > it and tell me what might be causing the hangup?
> >
> > I'm about at my wit's end.
> >
> > "DL" wrote:
> >
> >> May be relevent
> >> http://support.microsoft.com/default...b;en-us;290301
> >>
> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> >> > OK--here's my scenario. I installed Microsoft Office Professional
> >> > Eidtion
> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
> >> > computer with Windows XP Media Center Edition Version 2002 Service Pack
> >> > 3
> >> > .
> >> > The installation went fine and I've applied all updates including
> >> > Security
> >> > updates and SP3. I've used all of the modules (Outlook, Word, Access,
> >> > Excel, Publisher) with no problems since I installed it.
> >> > I am running Bit Defender Total Security 2008 Anti-virus and Firewall.
> >> > To
> >> > the best of my knowledge my computer does not have any viruses. All of
> >> > the other programs on my computer work just fine.
> >> >
> >> > A couple of weeks ago one of the Windows Security updates for Office
> >> > 2003
> >> > kept "hanging" and would not install. So I got the not-so-brainy idea
> >> > to
> >> > uninstall Office 2003 and reinstall it
> >> > using the original installation CD. When I tried to reinstall it the
> >> > installation gets to a certain point but then it won't complete (I've
> >> > waited for hours). If I try to open any of the modules I can
> >> > go in and they all seem to work fine. But I can't seem to cancel or
> >> > quit
> >> > the installation and the next time I reboot the computer I get error
> >> > messages when I try to open them.
> >> >
> >> > For example, when trying to open Outlook I get this message: "Cannot
> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
> >> > version. This could have been caused by installing other messaging
> >> > software. Please reinstall Outlook."
> >> >
> >> > And when I try to open Word or Excel I get this message: "Problem with
> >> > shortcut. This action is only valid for products that are currently
> >> > installed".
> >> >
> >> > So here I am owning a license to dthe full version of Office
> >> > Professional
> >> > Edition 2003 but now I can't seem to install, uninstall, or repair it.
> >> > Please help!!
> >> >
> >> >
> >> >
> >>
> >>
> >>
>
>
>

Safe mode is NOT reformatting.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Quent52" <Quent52@discussions.microsoft.com> wrote in message
news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
> Format C: /s ???
>
> There's got to be a way to reinstall Office without reformatting the hard
> drive.
>
> "DL" wrote:
>
>> Maybe
>> Have you tried installing when booted in Safe Mode?
>>
>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
>> > I've tried the Windows Installer CleanUp Utility then reinstalling but
>> > it
>> > still gets only so far on the reinstall then hangs.
>> >
>> > If I posted my installation log file would someone be able to take a
>> > look
>> > at
>> > it and tell me what might be causing the hangup?
>> >
>> > I'm about at my wit's end.
>> >
>> > "DL" wrote:
>> >
>> >> May be relevent
>> >> http://support.microsoft.com/default...b;en-us;290301
>> >>
>> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>> >> > OK--here's my scenario. I installed Microsoft Office Professional
>> >> > Eidtion
>> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
>> >> > computer with Windows XP Media Center Edition Version 2002 Service
>> >> > Pack
>> >> > 3
>> >> > .
>> >> > The installation went fine and I've applied all updates including
>> >> > Security
>> >> > updates and SP3. I've used all of the modules (Outlook, Word,
>> >> > Access,
>> >> > Excel, Publisher) with no problems since I installed it.
>> >> > I am running Bit Defender Total Security 2008 Anti-virus and
>> >> > Firewall.
>> >> > To
>> >> > the best of my knowledge my computer does not have any viruses. All
>> >> > of
>> >> > the other programs on my computer work just fine.
>> >> >
>> >> > A couple of weeks ago one of the Windows Security updates for Office
>> >> > 2003
>> >> > kept "hanging" and would not install. So I got the not-so-brainy
>> >> > idea
>> >> > to
>> >> > uninstall Office 2003 and reinstall it
>> >> > using the original installation CD. When I tried to reinstall it
>> >> > the
>> >> > installation gets to a certain point but then it won't complete
>> >> > (I've
>> >> > waited for hours). If I try to open any of the modules I can
>> >> > go in and they all seem to work fine. But I can't seem to cancel or
>> >> > quit
>> >> > the installation and the next time I reboot the computer I get error
>> >> > messages when I try to open them.
>> >> >
>> >> > For example, when trying to open Outlook I get this message:
>> >> > "Cannot
>> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
>> >> > version. This could have been caused by installing other messaging
>> >> > software. Please reinstall Outlook."
>> >> >
>> >> > And when I try to open Word or Excel I get this message: "Problem
>> >> > with
>> >> > shortcut. This action is only valid for products that are currently
>> >> > installed".
>> >> >
>> >> > So here I am owning a license to dthe full version of Office
>> >> > Professional
>> >> > Edition 2003 but now I can't seem to install, uninstall, or repair
>> >> > it.
>> >> > Please help!!
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

I made no mention of Format

"Quent52" <Quent52@discussions.microsoft.com> wrote in message
news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
> Format C: /s ???
>
> There's got to be a way to reinstall Office without reformatting the hard
> drive.
>
> "DL" wrote:
>
>> Maybe
>> Have you tried installing when booted in Safe Mode?
>>
>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
>> > I've tried the Windows Installer CleanUp Utility then reinstalling but
>> > it
>> > still gets only so far on the reinstall then hangs.
>> >
>> > If I posted my installation log file would someone be able to take a
>> > look
>> > at
>> > it and tell me what might be causing the hangup?
>> >
>> > I'm about at my wit's end.
>> >
>> > "DL" wrote:
>> >
>> >> May be relevent
>> >> http://support.microsoft.com/default...b;en-us;290301
>> >>
>> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>> >> > OK--here's my scenario. I installed Microsoft Office Professional
>> >> > Eidtion
>> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
>> >> > computer with Windows XP Media Center Edition Version 2002 Service
>> >> > Pack
>> >> > 3
>> >> > .
>> >> > The installation went fine and I've applied all updates including
>> >> > Security
>> >> > updates and SP3. I've used all of the modules (Outlook, Word,
>> >> > Access,
>> >> > Excel, Publisher) with no problems since I installed it.
>> >> > I am running Bit Defender Total Security 2008 Anti-virus and
>> >> > Firewall.
>> >> > To
>> >> > the best of my knowledge my computer does not have any viruses. All
>> >> > of
>> >> > the other programs on my computer work just fine.
>> >> >
>> >> > A couple of weeks ago one of the Windows Security updates for Office
>> >> > 2003
>> >> > kept "hanging" and would not install. So I got the not-so-brainy
>> >> > idea
>> >> > to
>> >> > uninstall Office 2003 and reinstall it
>> >> > using the original installation CD. When I tried to reinstall it
>> >> > the
>> >> > installation gets to a certain point but then it won't complete
>> >> > (I've
>> >> > waited for hours). If I try to open any of the modules I can
>> >> > go in and they all seem to work fine. But I can't seem to cancel or
>> >> > quit
>> >> > the installation and the next time I reboot the computer I get error
>> >> > messages when I try to open them.
>> >> >
>> >> > For example, when trying to open Outlook I get this message:
>> >> > "Cannot
>> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
>> >> > version. This could have been caused by installing other messaging
>> >> > software. Please reinstall Outlook."
>> >> >
>> >> > And when I try to open Word or Excel I get this message: "Problem
>> >> > with
>> >> > shortcut. This action is only valid for products that are currently
>> >> > installed".
>> >> >
>> >> > So here I am owning a license to dthe full version of Office
>> >> > Professional
>> >> > Edition 2003 but now I can't seem to install, uninstall, or repair
>> >> > it.
>> >> > Please help!!
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Joanne--Yes, I realize that Safe Mode is not the same as formatting my
computer's hard drive.

DL--Yes, I know that you made no mention of formatting.

I was simply asking whether I should consider formatting the hard drive and
completely reinstalling everything. Nothing that has been suggested so far
seems to work.
Sorry for the sarcasm.

"DL" wrote:

> I made no mention of Format
>
> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
> > Format C: /s ???
> >
> > There's got to be a way to reinstall Office without reformatting the hard
> > drive.
> >
> > "DL" wrote:
> >
> >> Maybe
> >> Have you tried installing when booted in Safe Mode?
> >>
> >> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> >> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
> >> > I've tried the Windows Installer CleanUp Utility then reinstalling but
> >> > it
> >> > still gets only so far on the reinstall then hangs.
> >> >
> >> > If I posted my installation log file would someone be able to take a
> >> > look
> >> > at
> >> > it and tell me what might be causing the hangup?
> >> >
> >> > I'm about at my wit's end.
> >> >
> >> > "DL" wrote:
> >> >
> >> >> May be relevent
> >> >> http://support.microsoft.com/default...b;en-us;290301
> >> >>
> >> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
> >> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> >> >> > OK--here's my scenario. I installed Microsoft Office Professional
> >> >> > Eidtion
> >> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
> >> >> > computer with Windows XP Media Center Edition Version 2002 Service
> >> >> > Pack
> >> >> > 3
> >> >> > .
> >> >> > The installation went fine and I've applied all updates including
> >> >> > Security
> >> >> > updates and SP3. I've used all of the modules (Outlook, Word,
> >> >> > Access,
> >> >> > Excel, Publisher) with no problems since I installed it.
> >> >> > I am running Bit Defender Total Security 2008 Anti-virus and
> >> >> > Firewall.
> >> >> > To
> >> >> > the best of my knowledge my computer does not have any viruses. All
> >> >> > of
> >> >> > the other programs on my computer work just fine.
> >> >> >
> >> >> > A couple of weeks ago one of the Windows Security updates for Office
> >> >> > 2003
> >> >> > kept "hanging" and would not install. So I got the not-so-brainy
> >> >> > idea
> >> >> > to
> >> >> > uninstall Office 2003 and reinstall it
> >> >> > using the original installation CD. When I tried to reinstall it
> >> >> > the
> >> >> > installation gets to a certain point but then it won't complete
> >> >> > (I've
> >> >> > waited for hours). If I try to open any of the modules I can
> >> >> > go in and they all seem to work fine. But I can't seem to cancel or
> >> >> > quit
> >> >> > the installation and the next time I reboot the computer I get error
> >> >> > messages when I try to open them.
> >> >> >
> >> >> > For example, when trying to open Outlook I get this message:
> >> >> > "Cannot
> >> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
> >> >> > version. This could have been caused by installing other messaging
> >> >> > software. Please reinstall Outlook."
> >> >> >
> >> >> > And when I try to open Word or Excel I get this message: "Problem
> >> >> > with
> >> >> > shortcut. This action is only valid for products that are currently
> >> >> > installed".
> >> >> >
> >> >> > So here I am owning a license to dthe full version of Office
> >> >> > Professional
> >> >> > Edition 2003 but now I can't seem to install, uninstall, or repair
> >> >> > it.
> >> >> > Please help!!
> >> >> >
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

If you use the CleanUp utility be certain to have your product code handy.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

--
Mary Sauer
http://msauer.mvps.org/

"Quent52" <Quent52@discussions.microsoft.com> wrote in message
news:8B4CA21A-F0E6-49BA-BA73-635A227A0F49@microsoft.com...
> Joanne--Yes, I realize that Safe Mode is not the same as formatting my
> computer's hard drive.
>
> DL--Yes, I know that you made no mention of formatting.
>
> I was simply asking whether I should consider formatting the hard drive and
> completely reinstalling everything. Nothing that has been suggested so far
> seems to work.
> Sorry for the sarcasm.
>
> "DL" wrote:
>
>> I made no mention of Format
>>
>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
>> > Format C: /s ???
>> >
>> > There's got to be a way to reinstall Office without reformatting the hard
>> > drive.
>> >
>> > "DL" wrote:
>> >
>> >> Maybe
>> >> Have you tried installing when booted in Safe Mode?
>> >>
>> >> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> >> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
>> >> > I've tried the Windows Installer CleanUp Utility then reinstalling but
>> >> > it
>> >> > still gets only so far on the reinstall then hangs.
>> >> >
>> >> > If I posted my installation log file would someone be able to take a
>> >> > look
>> >> > at
>> >> > it and tell me what might be causing the hangup?
>> >> >
>> >> > I'm about at my wit's end.
>> >> >
>> >> > "DL" wrote:
>> >> >
>> >> >> May be relevent
>> >> >> http://support.microsoft.com/default...b;en-us;290301
>> >> >>
>> >> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>> >> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>> >> >> > OK--here's my scenario. I installed Microsoft Office Professional
>> >> >> > Eidtion
>> >> >> > 2003 (full version) a couple of years ago on my Dell Dimension E510
>> >> >> > computer with Windows XP Media Center Edition Version 2002 Service
>> >> >> > Pack
>> >> >> > 3
>> >> >> > .
>> >> >> > The installation went fine and I've applied all updates including
>> >> >> > Security
>> >> >> > updates and SP3. I've used all of the modules (Outlook, Word,
>> >> >> > Access,
>> >> >> > Excel, Publisher) with no problems since I installed it.
>> >> >> > I am running Bit Defender Total Security 2008 Anti-virus and
>> >> >> > Firewall.
>> >> >> > To
>> >> >> > the best of my knowledge my computer does not have any viruses. All
>> >> >> > of
>> >> >> > the other programs on my computer work just fine.
>> >> >> >
>> >> >> > A couple of weeks ago one of the Windows Security updates for Office
>> >> >> > 2003
>> >> >> > kept "hanging" and would not install. So I got the not-so-brainy
>> >> >> > idea
>> >> >> > to
>> >> >> > uninstall Office 2003 and reinstall it
>> >> >> > using the original installation CD. When I tried to reinstall it
>> >> >> > the
>> >> >> > installation gets to a certain point but then it won't complete
>> >> >> > (I've
>> >> >> > waited for hours). If I try to open any of the modules I can
>> >> >> > go in and they all seem to work fine. But I can't seem to cancel or
>> >> >> > quit
>> >> >> > the installation and the next time I reboot the computer I get error
>> >> >> > messages when I try to open them.
>> >> >> >
>> >> >> > For example, when trying to open Outlook I get this message:
>> >> >> > "Cannot
>> >> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
>> >> >> > version. This could have been caused by installing other messaging
>> >> >> > software. Please reinstall Outlook."
>> >> >> >
>> >> >> > And when I try to open Word or Excel I get this message: "Problem
>> >> >> > with
>> >> >> > shortcut. This action is only valid for products that are currently
>> >> >> > installed".
>> >> >> >
>> >> >> > So here I am owning a license to dthe full version of Office
>> >> >> > Professional
>> >> >> > Edition 2003 but now I can't seem to install, uninstall, or repair
>> >> >> > it.
>> >> >> > Please help!!
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

The op said they'd allready tried that

"Mary Sauer" <mary.sauer@mygmail.com> wrote in message
news:OMJ$ON3IKHA.5984@TK2MSFTNGP05.phx.gbl...
> If you use the CleanUp utility be certain to have your product code handy.
>
> Description of the Windows Installer CleanUp Utility
> http://support.microsoft.com/kb/290301
>
> --
> Mary Sauer
> http://msauer.mvps.org/
>
> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> news:8B4CA21A-F0E6-49BA-BA73-635A227A0F49@microsoft.com...
>> Joanne--Yes, I realize that Safe Mode is not the same as formatting my
>> computer's hard drive.
>>
>> DL--Yes, I know that you made no mention of formatting.
>>
>> I was simply asking whether I should consider formatting the hard drive
>> and
>> completely reinstalling everything. Nothing that has been suggested so
>> far
>> seems to work.
>> Sorry for the sarcasm.
>>
>> "DL" wrote:
>>
>>> I made no mention of Format
>>>
>>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>>> news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
>>> > Format C: /s ???
>>> >
>>> > There's got to be a way to reinstall Office without reformatting the
>>> > hard
>>> > drive.
>>> >
>>> > "DL" wrote:
>>> >
>>> >> Maybe
>>> >> Have you tried installing when booted in Safe Mode?
>>> >>
>>> >> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>>> >> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
>>> >> > I've tried the Windows Installer CleanUp Utility then reinstalling
>>> >> > but
>>> >> > it
>>> >> > still gets only so far on the reinstall then hangs.
>>> >> >
>>> >> > If I posted my installation log file would someone be able to take
>>> >> > a
>>> >> > look
>>> >> > at
>>> >> > it and tell me what might be causing the hangup?
>>> >> >
>>> >> > I'm about at my wit's end.
>>> >> >
>>> >> > "DL" wrote:
>>> >> >
>>> >> >> May be relevent
>>> >> >> http://support.microsoft.com/default...b;en-us;290301
>>> >> >>
>>> >> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>>> >> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>>> >> >> > OK--here's my scenario. I installed Microsoft Office
>>> >> >> > Professional
>>> >> >> > Eidtion
>>> >> >> > 2003 (full version) a couple of years ago on my Dell Dimension
>>> >> >> > E510
>>> >> >> > computer with Windows XP Media Center Edition Version 2002
>>> >> >> > Service
>>> >> >> > Pack
>>> >> >> > 3
>>> >> >> > .
>>> >> >> > The installation went fine and I've applied all updates
>>> >> >> > including
>>> >> >> > Security
>>> >> >> > updates and SP3. I've used all of the modules (Outlook, Word,
>>> >> >> > Access,
>>> >> >> > Excel, Publisher) with no problems since I installed it.
>>> >> >> > I am running Bit Defender Total Security 2008 Anti-virus and
>>> >> >> > Firewall.
>>> >> >> > To
>>> >> >> > the best of my knowledge my computer does not have any viruses.
>>> >> >> > All
>>> >> >> > of
>>> >> >> > the other programs on my computer work just fine.
>>> >> >> >
>>> >> >> > A couple of weeks ago one of the Windows Security updates for
>>> >> >> > Office
>>> >> >> > 2003
>>> >> >> > kept "hanging" and would not install. So I got the
>>> >> >> > not-so-brainy
>>> >> >> > idea
>>> >> >> > to
>>> >> >> > uninstall Office 2003 and reinstall it
>>> >> >> > using the original installation CD. When I tried to reinstall
>>> >> >> > it
>>> >> >> > the
>>> >> >> > installation gets to a certain point but then it won't complete
>>> >> >> > (I've
>>> >> >> > waited for hours). If I try to open any of the modules I can
>>> >> >> > go in and they all seem to work fine. But I can't seem to
>>> >> >> > cancel or
>>> >> >> > quit
>>> >> >> > the installation and the next time I reboot the computer I get
>>> >> >> > error
>>> >> >> > messages when I try to open them.
>>> >> >> >
>>> >> >> > For example, when trying to open Outlook I get this message:
>>> >> >> > "Cannot
>>> >> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the
>>> >> >> > wrong
>>> >> >> > version. This could have been caused by installing other
>>> >> >> > messaging
>>> >> >> > software. Please reinstall Outlook."
>>> >> >> >
>>> >> >> > And when I try to open Word or Excel I get this message:
>>> >> >> > "Problem
>>> >> >> > with
>>> >> >> > shortcut. This action is only valid for products that are
>>> >> >> > currently
>>> >> >> > installed".
>>> >> >> >
>>> >> >> > So here I am owning a license to dthe full version of Office
>>> >> >> > Professional
>>> >> >> > Edition 2003 but now I can't seem to install, uninstall, or
>>> >> >> > repair
>>> >> >> > it.
>>> >> >> > Please help!!
>>> >> >> >
>>> >> >> >
>>> >> >> >
>>> >> >>
>>> >> >>
>>> >> >>
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>

Well, I finally was able to install MS Office Professional 2003. However it
still didn't make it to the finish line. The window never came up with
message "Microsoft Office Professional Edition 2003 Setup Completed".

Now I'm trying to install SP3 and that update just hangs with the message
window that says "Please wait while Windows configures Microsoft Office
Professional Edition 2003" with the progress bar showing about half way.

Maybe I will end up having to reformat my computer hard drive, reinstall the
OS, then install MS Office Pro 2003?

Does anyone have additional suggestions before I take this drastic measure?

Thanks!



"DL" wrote:

> The op said they'd allready tried that
>
> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
> news:OMJ$ON3IKHA.5984@TK2MSFTNGP05.phx.gbl...
> > If you use the CleanUp utility be certain to have your product code handy.
> >
> > Description of the Windows Installer CleanUp Utility
> > http://support.microsoft.com/kb/290301
> >
> > --
> > Mary Sauer
> > http://msauer.mvps.org/
> >
> > "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> > news:8B4CA21A-F0E6-49BA-BA73-635A227A0F49@microsoft.com...
> >> Joanne--Yes, I realize that Safe Mode is not the same as formatting my
> >> computer's hard drive.
> >>
> >> DL--Yes, I know that you made no mention of formatting.
> >>
> >> I was simply asking whether I should consider formatting the hard drive
> >> and
> >> completely reinstalling everything. Nothing that has been suggested so
> >> far
> >> seems to work.
> >> Sorry for the sarcasm.
> >>
> >> "DL" wrote:
> >>
> >>> I made no mention of Format
> >>>
> >>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> >>> news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
> >>> > Format C: /s ???
> >>> >
> >>> > There's got to be a way to reinstall Office without reformatting the
> >>> > hard
> >>> > drive.
> >>> >
> >>> > "DL" wrote:
> >>> >
> >>> >> Maybe
> >>> >> Have you tried installing when booted in Safe Mode?
> >>> >>
> >>> >> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
> >>> >> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
> >>> >> > I've tried the Windows Installer CleanUp Utility then reinstalling
> >>> >> > but
> >>> >> > it
> >>> >> > still gets only so far on the reinstall then hangs.
> >>> >> >
> >>> >> > If I posted my installation log file would someone be able to take
> >>> >> > a
> >>> >> > look
> >>> >> > at
> >>> >> > it and tell me what might be causing the hangup?
> >>> >> >
> >>> >> > I'm about at my wit's end.
> >>> >> >
> >>> >> > "DL" wrote:
> >>> >> >
> >>> >> >> May be relevent
> >>> >> >> http://support.microsoft.com/default...b;en-us;290301
> >>> >> >>
> >>> >> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
> >>> >> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
> >>> >> >> > OK--here's my scenario. I installed Microsoft Office
> >>> >> >> > Professional
> >>> >> >> > Eidtion
> >>> >> >> > 2003 (full version) a couple of years ago on my Dell Dimension
> >>> >> >> > E510
> >>> >> >> > computer with Windows XP Media Center Edition Version 2002
> >>> >> >> > Service
> >>> >> >> > Pack
> >>> >> >> > 3
> >>> >> >> > .
> >>> >> >> > The installation went fine and I've applied all updates
> >>> >> >> > including
> >>> >> >> > Security
> >>> >> >> > updates and SP3. I've used all of the modules (Outlook, Word,
> >>> >> >> > Access,
> >>> >> >> > Excel, Publisher) with no problems since I installed it.
> >>> >> >> > I am running Bit Defender Total Security 2008 Anti-virus and
> >>> >> >> > Firewall.
> >>> >> >> > To
> >>> >> >> > the best of my knowledge my computer does not have any viruses.
> >>> >> >> > All
> >>> >> >> > of
> >>> >> >> > the other programs on my computer work just fine.
> >>> >> >> >
> >>> >> >> > A couple of weeks ago one of the Windows Security updates for
> >>> >> >> > Office
> >>> >> >> > 2003
> >>> >> >> > kept "hanging" and would not install. So I got the
> >>> >> >> > not-so-brainy
> >>> >> >> > idea
> >>> >> >> > to
> >>> >> >> > uninstall Office 2003 and reinstall it
> >>> >> >> > using the original installation CD. When I tried to reinstall
> >>> >> >> > it
> >>> >> >> > the
> >>> >> >> > installation gets to a certain point but then it won't complete
> >>> >> >> > (I've
> >>> >> >> > waited for hours). If I try to open any of the modules I can
> >>> >> >> > go in and they all seem to work fine. But I can't seem to
> >>> >> >> > cancel or
> >>> >> >> > quit
> >>> >> >> > the installation and the next time I reboot the computer I get
> >>> >> >> > error
> >>> >> >> > messages when I try to open them.
> >>> >> >> >
> >>> >> >> > For example, when trying to open Outlook I get this message:
> >>> >> >> > "Cannot
> >>> >> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the
> >>> >> >> > wrong
> >>> >> >> > version. This could have been caused by installing other
> >>> >> >> > messaging
> >>> >> >> > software. Please reinstall Outlook."
> >>> >> >> >
> >>> >> >> > And when I try to open Word or Excel I get this message:
> >>> >> >> > "Problem
> >>> >> >> > with
> >>> >> >> > shortcut. This action is only valid for products that are
> >>> >> >> > currently
> >>> >> >> > installed".
> >>> >> >> >
> >>> >> >> > So here I am owning a license to dthe full version of Office
> >>> >> >> > Professional
> >>> >> >> > Edition 2003 but now I can't seem to install, uninstall, or
> >>> >> >> > repair
> >>> >> >> > it.
> >>> >> >> > Please help!!
> >>> >> >> >
> >>> >> >> >
> >>> >> >> >
> >>> >> >>
> >>> >> >>
> >>> >> >>
> >>> >>
> >>> >>
> >>> >>
> >>>
> >>>
> >>>
> >
> >
>
>
>

If office hasnt installed correctly an sp is unlikely to complete.

Presumably you have run a memory check www.memtest.org and the disk checking
utility from you hd makers site, eg SeaTools from Seagate? - both these
tools are more thorough than any utility included by Dell
Before you take any nucleur option

"Quent52" <Quent52@discussions.microsoft.com> wrote in message
news:3F62B6E2-BFE8-4A43-821F-4EA858D43F68@microsoft.com...
> Well, I finally was able to install MS Office Professional 2003. However
> it
> still didn't make it to the finish line. The window never came up with
> message "Microsoft Office Professional Edition 2003 Setup Completed".
>
> Now I'm trying to install SP3 and that update just hangs with the message
> window that says "Please wait while Windows configures Microsoft Office
> Professional Edition 2003" with the progress bar showing about half way.
>
> Maybe I will end up having to reformat my computer hard drive, reinstall
> the
> OS, then install MS Office Pro 2003?
>
> Does anyone have additional suggestions before I take this drastic
> measure?
>
> Thanks!
>
>
>
> "DL" wrote:
>
>> The op said they'd allready tried that
>>
>> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> news:OMJ$ON3IKHA.5984@TK2MSFTNGP05.phx.gbl...
>> > If you use the CleanUp utility be certain to have your product code
>> > handy.
>> >
>> > Description of the Windows Installer CleanUp Utility
>> > http://support.microsoft.com/kb/290301
>> >
>> > --
>> > Mary Sauer
>> > http://msauer.mvps.org/
>> >
>> > "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> > news:8B4CA21A-F0E6-49BA-BA73-635A227A0F49@microsoft.com...
>> >> Joanne--Yes, I realize that Safe Mode is not the same as formatting my
>> >> computer's hard drive.
>> >>
>> >> DL--Yes, I know that you made no mention of formatting.
>> >>
>> >> I was simply asking whether I should consider formatting the hard
>> >> drive
>> >> and
>> >> completely reinstalling everything. Nothing that has been suggested
>> >> so
>> >> far
>> >> seems to work.
>> >> Sorry for the sarcasm.
>> >>
>> >> "DL" wrote:
>> >>
>> >>> I made no mention of Format
>> >>>
>> >>> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> >>> news:14552960-5104-4AF7-BEAC-13F39481D8C7@microsoft.com...
>> >>> > Format C: /s ???
>> >>> >
>> >>> > There's got to be a way to reinstall Office without reformatting
>> >>> > the
>> >>> > hard
>> >>> > drive.
>> >>> >
>> >>> > "DL" wrote:
>> >>> >
>> >>> >> Maybe
>> >>> >> Have you tried installing when booted in Safe Mode?
>> >>> >>
>> >>> >> "Quent52" <Quent52@discussions.microsoft.com> wrote in message
>> >>> >> news:B192F8B4-E9D3-4EEB-BED0-02285395BA02@microsoft.com...
>> >>> >> > I've tried the Windows Installer CleanUp Utility then
>> >>> >> > reinstalling
>> >>> >> > but
>> >>> >> > it
>> >>> >> > still gets only so far on the reinstall then hangs.
>> >>> >> >
>> >>> >> > If I posted my installation log file would someone be able to
>> >>> >> > take
>> >>> >> > a
>> >>> >> > look
>> >>> >> > at
>> >>> >> > it and tell me what might be causing the hangup?
>> >>> >> >
>> >>> >> > I'm about at my wit's end.
>> >>> >> >
>> >>> >> > "DL" wrote:
>> >>> >> >
>> >>> >> >> May be relevent
>> >>> >> >> http://support.microsoft.com/default...b;en-us;290301
>> >>> >> >>
>> >>> >> >> "Quentin Schiltz" <qschy@comcast.net> wrote in message
>> >>> >> >> news:uHczw6SIKHA.1336@TK2MSFTNGP05.phx.gbl...
>> >>> >> >> > OK--here's my scenario. I installed Microsoft Office
>> >>> >> >> > Professional
>> >>> >> >> > Eidtion
>> >>> >> >> > 2003 (full version) a couple of years ago on my Dell
>> >>> >> >> > Dimension
>> >>> >> >> > E510
>> >>> >> >> > computer with Windows XP Media Center Edition Version 2002
>> >>> >> >> > Service
>> >>> >> >> > Pack
>> >>> >> >> > 3
>> >>> >> >> > .
>> >>> >> >> > The installation went fine and I've applied all updates
>> >>> >> >> > including
>> >>> >> >> > Security
>> >>> >> >> > updates and SP3. I've used all of the modules (Outlook,
>> >>> >> >> > Word,
>> >>> >> >> > Access,
>> >>> >> >> > Excel, Publisher) with no problems since I installed it.
>> >>> >> >> > I am running Bit Defender Total Security 2008 Anti-virus and
>> >>> >> >> > Firewall.
>> >>> >> >> > To
>> >>> >> >> > the best of my knowledge my computer does not have any
>> >>> >> >> > viruses.
>> >>> >> >> > All
>> >>> >> >> > of
>> >>> >> >> > the other programs on my computer work just fine.
>> >>> >> >> >
>> >>> >> >> > A couple of weeks ago one of the Windows Security updates for
>> >>> >> >> > Office
>> >>> >> >> > 2003
>> >>> >> >> > kept "hanging" and would not install. So I got the
>> >>> >> >> > not-so-brainy
>> >>> >> >> > idea
>> >>> >> >> > to
>> >>> >> >> > uninstall Office 2003 and reinstall it
>> >>> >> >> > using the original installation CD. When I tried to
>> >>> >> >> > reinstall
>> >>> >> >> > it
>> >>> >> >> > the
>> >>> >> >> > installation gets to a certain point but then it won't
>> >>> >> >> > complete
>> >>> >> >> > (I've
>> >>> >> >> > waited for hours). If I try to open any of the modules I can
>> >>> >> >> > go in and they all seem to work fine. But I can't seem to
>> >>> >> >> > cancel or
>> >>> >> >> > quit
>> >>> >> >> > the installation and the next time I reboot the computer I
>> >>> >> >> > get
>> >>> >> >> > error
>> >>> >> >> > messages when I try to open them.
>> >>> >> >> >
>> >>> >> >> > For example, when trying to open Outlook I get this message:
>> >>> >> >> > "Cannot
>> >>> >> >> > start Microsoft Office Outlook. MAPI32.DLL is corrupt or the
>> >>> >> >> > wrong
>> >>> >> >> > version. This could have been caused by installing other
>> >>> >> >> > messaging
>> >>> >> >> > software. Please reinstall Outlook."
>> >>> >> >> >
>> >>> >> >> > And when I try to open Word or Excel I get this message:
>> >>> >> >> > "Problem
>> >>> >> >> > with
>> >>> >> >> > shortcut. This action is only valid for products that are
>> >>> >> >> > currently
>> >>> >> >> > installed".
>> >>> >> >> >
>> >>> >> >> > So here I am owning a license to dthe full version of Office
>> >>> >> >> > Professional
>> >>> >> >> > Edition 2003 but now I can't seem to install, uninstall, or
>> >>> >> >> > repair
>> >>> >> >> > it.
>> >>> >> >> > Please help!!
>> >>> >> >> >
>> >>> >> >> >
>> >>> >> >> >
>> >>> >> >>
>> >>> >> >>
>> >>> >> >>
>> >>> >>
>> >>> >>
>> >>> >>
>> >>>
>> >>>
>> >>>
>> >
>> >
>>
>>
>>

On Aug 19, 8:40*pm, "Quentin Schiltz" <qs...@comcast.net> wrote:
> OK--here's my scenario. *I installed Microsoft Office Professional Eidtion
> 2003 (full version) a couple of years ago on my Dell Dimension E510 computer
> with Windows XP Media Center Edition Version 2002 Service Pack 3 .
> The installation went fine and I've applied all updates including Security
> updates and SP3. *I've used all of the modules (Outlook, Word, Access,
> Excel, Publisher) with noproblemssince I installed it.
> I am running Bit Defender Total Security 2008 Anti-virus and Firewall. *To
> the best of my knowledge my computer does not have any viruses. *All ofthe
> other programs on my computer work just fine.
>
> A couple of weeks ago one of the Windows Security updates for Office 2003
> kept "hanging" and would not install. *So I got the not-so-brainy idea to
> uninstall Office 2003 and reinstall it
> using the original installation CD. *When I tried to reinstall it the
> installation gets to a certain point but then it won't complete (I've waited
> for hours). *If I try to open any of the modules I can
> go in and they all seem to work fine. *But I can't seem to cancel or quit
> the installation and the next time I reboot the computer I get error
> messages when I try to open them.
>
> For example, when trying to open Outlook I get this message: *"Cannot start
> Microsoft Office Outlook. *MAPI32.DLL is corrupt or the wrong version. *This
> could have been caused by installing other messaging software. *Please
> reinstall Outlook."
>
> And when I try to open Word or Excel I get this message: *"Problem with
> shortcut. *This action is only valid for products that are currently
> installed".
>
> *So here I am owning a license to dthe full version of Office Professional
> Edition 2003 but now I can't seem to install, uninstall, or repair it.
> Please help!!

Can you obtain a copy of spinrite from GRC. See if the hard drive is
causing the problem.

http://www.grc.com

You could try Gibsons Spinrite and see if the drive will recover.

http://www.grc.com

http://www.virushackerfreeinanhour.c...-problems.html

Also perfrom a Chkdsk in windows and maybe optimize your PC with PC
utilities 2009.

Last but not least make sure that CD is clean and run a spyware check
with Malwarebytes.