Setup cannot continue because a required file is either corrupted

I have a new HP PC running XP Pro with Office Pro 2007 pre-installed & I have
new, unused full copy of Office Pro 2007. The pre-installed version would not
convert to the permanent licensed version when I entered the product key from
the newly purchased full version. I receive the message that "The key is
incorrect. Verify that you have the correct key, and then retype it."

Additionally, I tried to install the full version over the trial version but
received the message that "Setup cannot continue because a required file is
ether corrupt or missing. Run setup again from the original source disk or
download version."

Also, I tried to load Office Pro 2007 from another copy of Office Pro 2007,
which copy was recently installed on another PC without problem, but I
receved the same "Setup cannot continue...." message.

So, I re-formated the hard drive & reloaded the XP Pro OS but did not reload
the Office 2007 trial program. Then, I tried to install the full version of
Office but received the same "Setup cannot continue....." message.

Next, I reloaded the trial version of Office 2007 & activated the trial
version. All went smoothly & it is operating smoothly.

Again, I tried to convert the trial version to the full version using the
Product Key from the new Office Pro 2007

Your trial copy is probably Home and Student Editiopn. Your paid key is for
Office Pro and will not work no matter what you try. Is your Office 2007
disk an original one from Microsoft?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"OMS-Hockey" <OMSHockey@discussions.microsoft.com> wrote in message
news:307552DB-E0E7-4353-B0D3-6A92BFFDA218@microsoft.com...
>I have a new HP PC running XP Pro with Office Pro 2007 pre-installed & I
>have
> new, unused full copy of Office Pro 2007. The pre-installed version would
> not
> convert to the permanent licensed version when I entered the product key
> from
> the newly purchased full version. I receive the message that "The key is
> incorrect. Verify that you have the correct key, and then retype it."
>
> Additionally, I tried to install the full version over the trial version
> but
> received the message that "Setup cannot continue because a required file
> is
> ether corrupt or missing. Run setup again from the original source disk or
> download version."
>
> Also, I tried to load Office Pro 2007 from another copy of Office Pro
> 2007,
> which copy was recently installed on another PC without problem, but I
> receved the same "Setup cannot continue...." message.
>
> So, I re-formated the hard drive & reloaded the XP Pro OS but did not
> reload
> the Office 2007 trial program. Then, I tried to install the full version
> of
> Office but received the same "Setup cannot continue....." message.
>
> Next, I reloaded the trial version of Office 2007 & activated the trial
> version. All went smoothly & it is operating smoothly.
>
> Again, I tried to convert the trial version to the full version using the
> Product Key from the new Office Pro 2007
>