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Join Date: Nov 2011
Re: Getting error 8504:5 and Symantec Framework crashes
You can very well try out the above mentioned solution but if it is not helping then you can try out the below possible solutions as well. I am not very sure if they will work or not but I have found people mentioning that they have helped them out with same error message.
- Clearing the temporary files:Go to start type “cmd” without the quotes and hit enter, when you see the cmd program in the list then right click on the same and select “Run as Administrator”. Now you will get a new black window, so type “chkdsk /r /f “without the quotes and hit enter after that type y and reboot the system. After reboot check disk will run so just wait till the process gets over and check out the Norton Internet Security program and see if you are encountering the same error or not.
- If it occurs again then you will have to uninstall and reinstall Norton internet Security using Norton Remove & Reinstall tool. You can get Norton Remove & Reinstall tool from here. I will like to inform you that this Norton tool will uninstall all supported Norton products and will reinstall latest version of the same automatically. It is compatible with Norton AntiVirus Online, Norton Internet Security Online, Norton 360 Online and other Norton Online products. If you are having other utility products like Norton System Works, Norton Ghost, pcAnywhere, or Norton Utilities then they won’t get reinstalled automatically by Norton Remove & Reinstall tool as they are apart from Norton security products and you will have to install them manually later. Just download this Norton tool save it to the desktop double click on NRnR icon and simply follow the onscreen instruction that you get. Once the process gets completed restart your system and see if it making any difference in your case or not.
If you face any further issue with the same then feel free to ask I will surely try to help you with the same.