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  #1  
Old 15-02-2012
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Join Date: Dec 2011
Posts: 26
Unable to install Symantec Endpoint Protection 12.1 on windows 7 64bit

I am not able to install Symantec Endpoint Protection 12.1 on my Windows 7 64bit OS computer. I have tried to install in 2 modes, like in remote as well as in locally installing but none works. I have also disabled Windows Firewall, Windows Defender and UAC. I dont have any other security program installed on my machine as well. Previously my computer had Trend Officescan installed but now it seems to be completely removed by the SEP installer. Any ideas
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  #2  
Old 15-02-2012
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Join Date: Nov 2010
Posts: 442
re: Unable to install Symantec Endpoint Protection 12.1 on windows 7 64bit

Try to create a new custom client installation configuration by following the below steps:
  1. Open the Symantec Endpoint Protection Manager console.
  2. On the Admin Tab, under Tasks, click Install Packages.
    The current default client installation packages appear on the right.
  3. Under Install Packages, click Client Install Settings.
  4. Under Tasks, click Add Client Install Settings.
  5. Specify the name you would like the custom Client Install Settings to have.
  6. Give the custom Client Install Settings a description.
  7. Select an installation type from the following:
    Show progress bar only (Displays notification, but requires no user input)
    Interactive (User input required)
    Silent (No user input or display)
  8. Select the installation location (default or custom folder).
  9. Enable or disable installation logging.
  10. Submit reputation information to Symantec Security Response.
  11. Select whether or not to add the program to the Start Menu.
  12. Select whether or not to maintain all previous logs, policies, and client-server communication settings
  13. Viewing the 'Schedule Reboot' tab, consider whether to force or schedule a reboot.
  14. Click OK.
More information can be found here - http://www.symantec.com/docs/TECH165801
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  #3  
Old 15-02-2012
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Join Date: Mar 2011
Posts: 464
re: Unable to install Symantec Endpoint Protection 12.1 on windows 7 64bit

First of all try to disable UAC and then Windows Firewall and try to create a custom setting under the Client Install Settings options to not use Add the program to the Start Menu and leave that unchecked. Or else you can deplay a client install package with "Remove all previous logs and policies, and reset the client-server communications settings".
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  #4  
Old 15-02-2012
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Join Date: May 2011
Posts: 459
You need to first try to clean wipe tool and reinstall Symantec Endpoint Protection client. You can also try to contat Symantec Technical Support and create a case for latest CleanWipe tool. Check the article on how to create a new case in MySymantec here - http://www.symantec.com/business/sup...t&id=TECH58873

Below is the Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
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