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Thread: Need to "reconfigure router" Arris modem. Lost password please help!

  1. #1
    Join Date
    Feb 2012
    Posts
    1

    Need to "reconfigure router" Arris modem. Lost password please help!

    When Comcast came and set up our internet, they never gave us the network password. This has never been an issue until today when I bought a new laptop and tried to connect to the internet. Comcast is trying to charge me 70 dollars to retrieve my password! The guy at customer support said there is a way to "reconfigure the router" and go in and reset and enter a new password without knowing the original password. Is this true? If so, does anyone know how? This is crazy.

  2. #2
    Join Date
    Jan 2006
    Posts
    4,221

    Re: Need to "reconfigure router" Arris modem. Lost password please help!

    Have you tried admin in the password field to reset the modem. If not then call the comcast provider and someone in their tech department should know this being as it's their product they service. Sometimes they also use Administrator as a password, so try it once and see if it works. You can also refer to some similar topics here - How to set up wireless with arris modem

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