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Thread: After installing Bitdefender Media Player Classic Stop Working

  1. #1
    Join Date
    Apr 2011
    Posts
    66

    After installing Bitdefender Media Player Classic Stop Working

    My system is running Windows 7 x64 professional and I'm using Bitdefender Internet Security 2011.
    Before installing Bitdefender Internet Security 2011, Media Player Classic running fine .But when I installed Bitdefender Internet Security 2011, Media Player Classic stopped working and I got the error.
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: mpc-hc64.exe
    Application Version: 1.5.0.2827
    Application Timestamp: 4d469cdb
    Fault Module Name: StackHash_00f6
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c000051d
    Exception Offset: 000000006fff018a
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 99f6
    Additional Information 2: 99f6565571d96535hhf767a0d7b44d7
    Additional Information 3: 3e4d
    Additional Information 4: 3e4d30b1dd75h4g18f60cc23cbfbb8d7e

  2. #2
    Join Date
    May 2009
    Posts
    1,084

    Re: After installing Bitdefender Media Player Classic Stop Working

    Double click on BitDefender 2011 icon on taskbar and Open BitDefender Internet Security 2011and from normal mode switch it to Expert mode. Then go to the Antivirus tab and click on 'Advanced Settings'. Under antivirus tab go to exclusion and add Windows Media Player Classic as an exception (the file mpc-hc64.exe) then restart the PC. Test to see if the issue still occurs: \windows\Minimum .Go through this and let me know if u require any help further.

  3. #3
    Join Date
    Mar 2010
    Posts
    124

    Re: After installing Bitdefender Media Player Classic Stop Working

    My media player classic doesn’t run after installing Bit defender internet Security 2011 and also counter strike source is not running. It all happen after I installed Bitdefender internet Security 2011. I am not able to figure out exact problem. I’m using media player classic latest version and earlier it was working properly so I don’t think its media player classic problem. I think problem is with Bitdefender internet Security 2011. Can anyone help me to solve this issue?

  4. #4
    Join Date
    Nov 2009
    Posts
    857

    Re: After installing Bitdefender Media Player Classic Stop Working

    First and foremost I would like to say sorry for any problem you have encountered with BitDefender Internet Security 2011. The resolution will come as a regular update that requires no further action on your behalf. To be certain that the issue is not caused by something else; I have created a ticket and sent you instructions via email on how to start troubleshooting the issue. Ticket ID: 2045546599862655

  5. #5
    Join Date
    Mar 2010
    Posts
    118

    Re: After installing Bitdefender Media Player Classic Stop Working

    Read our BitDefender Forum policy about how to post a Support inquiry. With all the respect but without providing me at least the basics information about the PC and the issue you come across, it will be not possible to understand the issue and provide you with a right resolution. Go to our website and create a ticket and write the problem u facing. Our expert will reply to your problem as soon as they understand your issue. Further if u requires any help call us on our helpline number provided on our website.

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