I am suggesting that you should download the OTL on the computer. you can get the same from the official website and run the same by simply having administrative rights on the computer. You need to put following thing into Custom Scan Box.
Code:
netsvcs
msconfig
drivers32 /all
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\system32\*.sys /90
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\*. /mp /s
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
CREATERESTOREPOINT
Finally you need to click on the Run Scan button.
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