Hello friends, I have been facing some weird in the virgin media cable connection. Since this problem was occurring frequently I happened to solve the problem, as I little knowledge about this and it works from time to time, before giving a call to the technical support people. Since my internet connection is in the form of cable connection, I have tried to unplug the cable for abound ten times a day and tried ti install the modem, but no use of it. I also tried to ping the two dns server that I had able to see so I thought that this problem was because of some dns server issue. Even tried the Virgin dns server, to manually insert into the net gear router but the problem remained the same. The Mac address that was showing was of the main computer and not of the net gear router.