HI Carlyn,
i eventually got rid of all traces of avira and the firewall,this is how i did it..
click start and type in regedit,open regedit,you will then get a menu on the left,at the top click on computer and then click on edit then click on find,type in avira,this wil search your registry for all traces of avira,delete all traces that it finds,this should solve the problem,however in my case it did not,so i defragged my registry using tune up utilities and this removed it.I am running windows vista 2,therefore if your o s is different there may be variations to the above,but it is basically the same process.
hope this helps.
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