infected by JS\Tenia

[akhtar]

Yesterday when I started my computer, I found out that my internet explorer and firefox browsers were not working and if I searched for any query then it was redirected to only one place and hence I was not aboe to access some websites. I scanned my pc with McAfee and to my surprise I found some trojans which were called JS/Tenia.d and Generic PUP.z, so I deleted them but it still comes back. So can anyone tell me how to remove JS\Tenia trojan from my pc? Thank you

[Big Fish]

Have you tried to download Malwarebytes Anti-Malware and save it to your desktop:

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  Update Malwarebytes' Anti-Malware
  Launch Malwarebytes' Anti-Malware
• Then click Finish.

Copy and paste the contents of that report in your next reply and exit MBAM.

[Zachary]

You first need to disable your system restore then only start the scan with MBAM. Below is the method on how to disable the System Restore Utility:

1. Right click the My Computer icon on the Desktop and click on Properties.
2. Click on the System Restore tab.
3. Put a check mark next to 'Turn off System Restore on All Drives'.
4. Click the 'OK' button.
5. You will be prompted to restart the computer. Click Yes.

[Mr. Boo Bear]

Download Hijackthis from here: HijackThis - How to use HijackThis? What it dose?
Also download Combofix from here: How to remove Virus / Malware using ComboFix

Post the reports generated by this two software in your next reply.

Also look for some virus removal guides from here: http://forums.techarena.in/guides-tutorials/501102.htm