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Thread: Unable to remove Norton Removal tool

  1. #1
    Join Date
    Feb 2009
    Posts
    81

    Unable to remove Norton Removal tool

    I used the "Norton Remove tool" to try and remove NORTON 360 from my PC.

    There is a problem.. Norton 360 is still showing up in Vista Security Center.
    How can I solve this problem?

    I have tried many options to remove from my computer but i still feel that there would be some file that has not been removed perfectly,Please help.

    Thanks in Advance!

  2. #2
    Join Date
    Jan 2009
    Posts
    99

    Re: Unable to remove Norton Removal tool

    Follow the steps given below:
    1. Go to Start --> Control Panel --> Add/Remove Programs.
    2. Scroll down to your Norton program
    3. Click Change --> Remove All.
      You will be asked to restart your PC. Do so.
    4. Now go to Start --> My Computer --> Program Files. Right click on each Symantec folder and select Delete.
    5. While you are in Program Files go to the Common Files folder at or near the top of the Program Files window. Delete every Symantec folder there. And, again, restart your PC.
    6. Go to Start --> Search --> All Files and Folders --> More Advanced Options. Check each option except for "Case sensitive"
    7. Now type in Norton and delete each Norton folder from the search results (Again, right click, choose "Delete"). One more time, restart your PC.
    8. Repeat step 5 except type Symantec in the "Search" box.


    The next step is trickier: go into the Registry.
    1. First thing to do is Back up the Registry. I'll be saying more about the Registry later. But suffice it to say that the presence of uninstalled security software in the Registry can conflict with newly installed security software and cause system freezes. So can folders of "uninstalled" programs for that matter.
    2. Once again, go to Start, then click on "Run". Type in "regedit"
    3. Go to the top of the Regedit window. Click (+) next to HKEY_CURRENT_USER. Go down the thread until you see Software. Click on Software and scroll down the thread until you see Symantec. Right click on Symantec and choose "Delete".
    4. From there go down to HKEY_LOCAL_MACHINE and repeat step 3. Restart your PC.
    5. Click (+) next to HKEY_LOCAL_MACHINE, now: Click (+) next to Software, Click (+) next to Microsoft, Click (+) next to Windows and Click (+) next to CurrentVersion.
    6. Select the Run folder. Right-click and delete each Symantec entry you see (if present). Restart your PC.


    That should completely eradicate Norton Antivirus from your system!

    Note: Symantec offers an uninstaller for NAV (Norton Antivirus) 5.0/2000/2001/2002/2003 which they say removes Norton from your Program Files and the Registry, but commentary on various discussion boards suggests that it might not work too well.

  3. #3
    Join Date
    Dec 2008
    Posts
    128

    Re: Unable to remove Norton Removal tool

    There is a very cool FREE tool you should use for such instances:
    There are many programs that are so cleverly coded that you have difficulty removing them, even going through Add & Remove Programs...

    Here is a handy little tool that is FREE, download and follow the instructions
    and those nuisance programs will be removed on reboot.
    Use Program:
    REMOVE ON BOOT SHELL EXTENSION

    Go to:
    http://www.snapfiles.com/get/removereboo...
    Scroll down to: (and click it to download)
    Remove on Reboot Shell Extension - Free
    OS: Windows
    Size: 364 Kb

    1. Download it
    2. To remove program >Right click on your program folder that you want removed
    3. Left click sub-menu option: REMOVE ON REBOOT
    4. Then reboot your pc
    5. I've had lots of great luck with this little program. I think you'll like it too.


    Note: To get to a program FOLDER (not just the shortcut icon) >
    • RIGHT click START > select Explore >
    • then in the Explore window, left panel >
    • scroll down to Programs >
    • then in Programs scroll down to the FOLDER that has the program you want to remove.
    • then do the right click "remove on reboot" selection >
    • Restart your computer

  4. #4
    Join Date
    Feb 2008
    Posts
    130

    Re: Unable to remove Norton Removal tool

    you can download the Norton removal tool from here to uninstall all the norton related files.

    download here : Norton Removal Tool 2009.0.5.26

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