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Thread: AVG unable to remove the Virus

  1. #1
    Join Date
    Jun 2008
    Posts
    81

    AVG unable to remove the Virus

    Hi,
    I know that AVG is a good antivirus.
    I have updated it. But is shows me that a virus is found but its unable to remove the virus.
    What should i do?

  2. #2
    Join Date
    Jun 2008
    Posts
    96
    Are you using WindowsXP or ME? Judging by the path, it seems the virus is in your system restore files, and those files are inaccessible from Windows. (Except when you do a system restore.)

  3. #3
    Join Date
    May 2008
    Posts
    90
    Have you started the computer and entered the safe mode during the startup and then used AVG's scan to heal the virus? Are you getting an cannot access due to the file being in use message?

  4. #4
    Join Date
    May 2008
    Posts
    59
    Copy and paste the name/location of the infected file from your scan
    results/log into start/search/for files and folders and when you locate the
    file delete it from there. I am able to do this and get around the system
    restore that way.

  5. #5
    Join Date
    Jun 2008
    Posts
    144
    AVG should remove it, but to make sure I would also use a program called Spybot Search and Destroy which is also free.

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