Outlook Crashes "Microsoft OUtlook has stopped working"

[shaq28]

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Hi Everyone!

I have a serious problem with MS Office 2007! Iam using windows Vista Business Premium with Office 2007 Professional since Jan 2008
everything was fine till on june 11th i was asked to do update which i did and outlok starts crashing with the following messege "Microsoft Outlook has stopped working, Windows is checking a solution for the problem" then it asks me to start in safe mod and crashes again! I uninstalled office and restarted my PC and then re installed Office, now even word, excel or anything else for that matter doesnt work! from time to time since this episode, even windows explorer keeps messing up and i get a messege every 5-10 min "Windows Explorer has stopped working...

"Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 002194e0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9efe
Additional Information 2: f19c4d15d64faf6ffc966911bf5f718f
Additional Information 3: 4ad4
Additional Information 4: 664e1f2ad6c64d1bdf97c55c21209386"

"Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Hang Signature: 25be
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 2: 6e5e
Additional Hang Signature 3: ed5e520f2e99d072efbc262896ba70ca
Additional Hang Signature 4: 25be
Additional Hang Signature 5: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 6: 6e5e
Additional Hang Signature 7: ed5e520f2e99d072efbc262896ba70ca"

Please help guys...i would really appriciate it

Regards;

sharique

[Victor Kam]

You can go with system restore. This will allow you to get the old settings back and it is one of the easiest way to fix crashing issue. But there is no guarantee that the problem will not appear. Also you have to check system restore is not turned Off. It must be on. You can run some updates also and check out if it resolve the problem.

[shaq28]

i have tried that and it doesn't help


Well, I'm not sure what you're saying you've tried but...was it "Detect
and Repair?" (under the Help Menu)

Also What version of Outlook are you using?

[shaq28]

well, i cannot even get it to start so i cannot go to repair or any other option. I have tried to uninstall and reinstall more than 2 times

i have also updated the windows and everything is up to date.

You might try creating a new Outlook profile. See here:
http://support.microsoft.com/kb/829918

[shaq28]

hi ben,

when i try to create a new profile as mentioned in the steps, i get the following error "windows host process rundll32 has stopped working"


Problem Event Name: BEX
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: StackHash_9e75
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 514cd500
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9e75
Additional Information 2: 98ca0c99f93071c87735e48f91c480a0
Additional Information 3: d362
Additional Information 4: b40cd78fc03e4cc9e9981427f3f3325a

[shaq28]

hi ben

the problem started on june 11th after i downloaded some upates and installed them.
I have tried system restore, but it does not help. i can format my machine, but i really dont wanna do that.

System restore to prior to those updates SHOULD resolve it if those
updates are the problem.

I am getting similar errors - I just re-installed Vista Home Premium SP1 and
Office 2007 Enterprise SP1 - So I don't have anything to restore to.

Problem signature:
Problem Event Name: BEX
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: Splat.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4886f179
Exception Offset: 00002721
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

[teodorom]

Can I join the "happy" company ?
It's been since a blue screen (Windows 7, 64bit) caused by a faulting device
driver (it seems so to me), that is since one week that Outlook 2007
Enteprise Edition doesn't work anymore. After the blues screen I needed to
chkdsk /F (it took two hours !), but then the disk is clean.
Outlook 2007 starts then it stops without any (any !) knowledgeable message
(... it stopped working.
I uninstalled and re-installed the program twice.
I tried all the suggestions given in this thread.
I created another user on my machine and i tried to open Outlook 2007 with "him". I started it without defining any e-mail configuration. The crash happens again ! So it doesn't depend on any (eventual) corruption of the .ost or .pst fils.
The Microsoft Office Diagnostic says nothing interesting (everything looks
OK).
I discovered a file (created during the crash) that contains (among others)
the following messages:
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.6212.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=46e03e45
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16385
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a5bdb3b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003c699
How can I recover from that very UNPLEASANT situation ?
Thanks
--
Teodoro

[p0rkpie]

Originally Posted by Ben M. Schorr - MVP (OneNote)

You might try creating a new Outlook profile. See here:
http://support.microsoft.com/kb/829918

Just to say I had the same problem, tried the above solution and it worked.

Thanks