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Thread: Outlook Crashes "Microsoft OUtlook has stopped working"

  1. #1
    Join Date
    Jun 2008
    Posts
    5

    Outlook Crashes "Microsoft OUtlook has stopped working"

    Hi Everyone!

    I have a serious problem with MS Office 2007! Iam using windows Vista Business Premium with Office 2007 Professional since Jan 2008
    everything was fine till on june 11th i was asked to do update which i did and outlok starts crashing with the following messege "Microsoft Outlook has stopped working, Windows is checking a solution for the problem" then it asks me to start in safe mod and crashes again! I uninstalled office and restarted my PC and then re installed Office, now even word, excel or anything else for that matter doesnt work! from time to time since this episode, even windows explorer keeps messing up and i get a messege every 5-10 min "Windows Explorer has stopped working...

    "Problem signature
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 12.0.6300.5000
    Application Timestamp: 4760725d
    Fault Module Name: mso.dll
    Fault Module Version: 12.0.6213.1000
    Fault Module Timestamp: 46eafebf
    Exception Code: c0000005
    Exception Offset: 002194e0
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Information 1: 9efe
    Additional Information 2: f19c4d15d64faf6ffc966911bf5f718f
    Additional Information 3: 4ad4
    Additional Information 4: 664e1f2ad6c64d1bdf97c55c21209386"

    "Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: OUTLOOK.EXE
    Application Version: 12.0.6300.5000
    Application Timestamp: 4760725d
    Hang Signature: 25be
    Hang Type: 0
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Hang Signature 1: 1d8ee4dacc2b0058a0e9749ad71613fc
    Additional Hang Signature 2: 6e5e
    Additional Hang Signature 3: ed5e520f2e99d072efbc262896ba70ca
    Additional Hang Signature 4: 25be
    Additional Hang Signature 5: 1d8ee4dacc2b0058a0e9749ad71613fc
    Additional Hang Signature 6: 6e5e
    Additional Hang Signature 7: ed5e520f2e99d072efbc262896ba70ca"

    Please help guys...i would really appriciate it

    Regards;

    sharique

  2. #2
    Join Date
    Jan 2005
    Posts
    65

    Re: Outlook Crashes "Microsoft OUtlook has stopped working"

    You can go with system restore. This will allow you to get the old settings back and it is one of the easiest way to fix crashing issue. But there is no guarantee that the problem will not appear. Also you have to check system restore is not turned Off. It must be on. You can run some updates also and check out if it resolve the problem.

  3. #3
    Join Date
    Jun 2008
    Posts
    5
    i have tried that and it doesn't help


    Well, I'm not sure what you're saying you've tried but...was it "Detect
    and Repair?" (under the Help Menu)

    Also What version of Outlook are you using?

  4. #4
    Join Date
    Jun 2008
    Posts
    5
    well, i cannot even get it to start so i cannot go to repair or any other option. I have tried to uninstall and reinstall more than 2 times

    i have also updated the windows and everything is up to date.

  5. #5
    Ben M. Schorr - MVP (OneNote) Guest

    Re: Outlook Crashes "Microsoft OUtlook has stopped working"

    You might try creating a new Outlook profile. See here:
    http://support.microsoft.com/kb/829918

  6. #6
    Join Date
    Jun 2008
    Posts
    5
    hi ben,

    when i try to create a new profile as mentioned in the steps, i get the following error "windows host process rundll32 has stopped working"


    Problem Event Name: BEX
    Application Name: rundll32.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b0e1
    Fault Module Name: StackHash_9e75
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 514cd500
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Information 1: 9e75
    Additional Information 2: 98ca0c99f93071c87735e48f91c480a0
    Additional Information 3: d362
    Additional Information 4: b40cd78fc03e4cc9e9981427f3f3325a

  7. #7
    Join Date
    Jun 2008
    Posts
    5
    hi ben

    the problem started on june 11th after i downloaded some upates and installed them.
    I have tried system restore, but it does not help. i can format my machine, but i really dont wanna do that.

    System restore to prior to those updates SHOULD resolve it if those
    updates are the problem.

    I am getting similar errors - I just re-installed Vista Home Premium SP1 and
    Office 2007 Enterprise SP1 - So I don't have anything to restore to.

    Problem signature:
    Problem Event Name: BEX
    Application Name: OUTLOOK.EXE
    Application Version: 12.0.6316.5000
    Application Timestamp: 4833a470
    Fault Module Name: Splat.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4886f179
    Exception Offset: 00002721
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

  8. #8
    Join Date
    Sep 2009
    Posts
    1

    Re: Outlook Crashes "Microsoft OUtlook has stopped working"

    Can I join the "happy" company ?
    It's been since a blue screen (Windows 7, 64bit) caused by a faulting device
    driver (it seems so to me), that is since one week that Outlook 2007
    Enteprise Edition doesn't work anymore. After the blues screen I needed to
    chkdsk /F (it took two hours !), but then the disk is clean.
    Outlook 2007 starts then it stops without any (any !) knowledgeable message
    (... it stopped working.
    I uninstalled and re-installed the program twice.
    I tried all the suggestions given in this thread.
    I created another user on my machine and i tried to open Outlook 2007 with "him". I started it without defining any e-mail configuration. The crash happens again ! So it doesn't depend on any (eventual) corruption of the .ost or .pst fils.
    The Microsoft Office Diagnostic says nothing interesting (everything looks
    OK).
    I discovered a file (created during the crash) that contains (among others)
    the following messages:
    Sig[0].Name=Application Name
    Sig[0].Value=OUTLOOK.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=12.0.6212.1000
    Sig[2].Name=Application Timestamp
    Sig[2].Value=46e03e45
    Sig[3].Name=Fault Module Name
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7600.16385
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4a5bdb3b
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0003c699
    How can I recover from that very UNPLEASANT situation ?
    Thanks
    --
    Teodoro

  9. #9
    Join Date
    Jul 2011
    Posts
    1

    Re: Outlook Crashes "Microsoft OUtlook has stopped working"

    Quote Originally Posted by Ben M. Schorr - MVP (OneNote) View Post
    You might try creating a new Outlook profile. See here:
    http://support.microsoft.com/kb/829918
    Just to say I had the same problem, tried the above solution and it worked.

    Thanks

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