Outlook 2003: Failure to close personal folder file -- Operation failed, object could not be found

For some reason, I have three "Personal Folders" files open in my
Outlook 2003, only one of which corresponds to the set into which my
internet-only (no Exchange) mail is delivered.

On that one, when I right click on the folder name, the option "Close
'Personal Folders'" is greyed out. On the other two, which
corresponds to an older version of the files, when I right click, on
one it is greyed out, on the other it is not creyed out. When I
select it, I get a pop-up box saying "Operation failed, an object
could not be found."

I went to support.microsoft.com, and found a page for Outlook 2000
which tells me to edit the registry to delete the offending entries.
But this is Outlook 2003, the key described is not present.

When I try to search for a similar page for Outlook 2003 using the
context-sensitive keyword search field, when I start to enter "Outlook
2003 operation failes object could" I get a number of completions
presented in a drop-down, one of which is "Outlook 2003 operation
failed object could not be found close personal folder", which would
seem to be exactly what I want. But, when I select it, all I get is a
list of pages talking about what to do after upgrading to service pack
3 (which I did before the problem ever arose).

I reported this to Microsoft, and got some doubletalk back from
someone with an Indian surname, asking me to contact another
Indian-surnamed manager if I am unhappy. They didn't want to provide
the missing web page, but insisted I open up a support ticket in my
home country. I see nothing but a big runaround and lots of lost time
and cost here.

How would I clean this issue? I've searched the registry, and don't
find any keys which contain the characters "outlook.pst" which I know
to be the name of one of the valid files open. Is this data stored
elsewhere in Outlook 2003?

Thanks,

Charles

Use the mail applet in the control panel to create a new profile - not
copy - add the required data file, the accounts & test the accounts, if ok,
open outlook.

"Charles Buckley" <ceb@mauto.com> wrote in message
news:ud4msmuo4.fsf@mauto.com...
> For some reason, I have three "Personal Folders" files open in my
> Outlook 2003, only one of which corresponds to the set into which my
> internet-only (no Exchange) mail is delivered.
>
> On that one, when I right click on the folder name, the option "Close
> 'Personal Folders'" is greyed out. On the other two, which
> corresponds to an older version of the files, when I right click, on
> one it is greyed out, on the other it is not creyed out. When I
> select it, I get a pop-up box saying "Operation failed, an object
> could not be found."
>
> I went to support.microsoft.com, and found a page for Outlook 2000
> which tells me to edit the registry to delete the offending entries.
> But this is Outlook 2003, the key described is not present.
>
> When I try to search for a similar page for Outlook 2003 using the
> context-sensitive keyword search field, when I start to enter "Outlook
> 2003 operation failes object could" I get a number of completions
> presented in a drop-down, one of which is "Outlook 2003 operation
> failed object could not be found close personal folder", which would
> seem to be exactly what I want. But, when I select it, all I get is a
> list of pages talking about what to do after upgrading to service pack
> 3 (which I did before the problem ever arose).
>
> I reported this to Microsoft, and got some doubletalk back from
> someone with an Indian surname, asking me to contact another
> Indian-surnamed manager if I am unhappy. They didn't want to provide
> the missing web page, but insisted I open up a support ticket in my
> home country. I see nothing but a big runaround and lots of lost time
> and cost here.
>
> How would I clean this issue? I've searched the registry, and don't
> find any keys which contain the characters "outlook.pst" which I know
> to be the name of one of the valid files open. Is this data stored
> elsewhere in Outlook 2003?
>
> Thanks,
>
> Charles
>
>