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Thread: Word 2007 Crashes & Scroll- & Outlook- bars frozen

  1. #1
    Join Date
    Oct 2005
    Posts
    18

    Word 2007 Crashes & Scroll- & Outlook- bars frozen

    I’m running Office 2007 on Windows Vista. MS Word and other applications were working fine but when I launched Outllok 2007 I noticed that the scroll bars and Outlook bar on such pages as the options pages are effectively frozen. After a day or two even Word or Excel started crashing. It was a new Office CD. I even removed it completely and re-installed Office but still the same problem occurs. Any help on this?

  2. #2
    Join Date
    Jun 2009
    Posts
    1
    I'm having the exact same problem. Any help would be really appreciated. To add some information to the problem I have run the microsoft diagnostics and it didn't help. I also noticed that in word if I open up the options menu I can not click through the other tabs, which mean I'm stuck in the popular tab and can't reset anything.

    I am running Windows 7 and below is the error report when Word crashes.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: WINWORD.EXE
    Application Version: 12.0.4518.1014
    Application Timestamp: 45428028
    Fault Module Name: mso.dll
    Fault Module Version: 12.0.4518.1014
    Fault Module Timestamp: 4542867b
    Exception Code: c0000005
    Exception Offset: 0003977b
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    Brand: Office12Crash
    skulcid: 1033

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I finally fixed it!!

    It was an issue in the registry

  3. #3
    Join Date
    Jun 2009
    Posts
    1

    Re: Word 2007 Crashes & Scroll- & Outlook- bars frozen

    i had the same problem.
    And yes, i fixed it was an issue in the registry.

    Here it is the solution:


    Open de regedit (start -> Run-> enter "regedit"). Then go to:

    1. CURRENT_USER/Software/Microsoft/Office/Word
    and modify Addins -> oldAddins

    2. CURRENT_USER/Software/Microsoft/Office/12.0/Word
    and modify Data -> oldData
    and modify Options -> oldOptions

    3. LOCAL_MACHINE/Software/Microsoft/Office/Word
    and modify Addins -> oldAddins
    (i didn't have this one in my registry)

  4. #4
    Join Date
    Jul 2009
    Posts
    1

    Re: Word 2007 Crashes & Scroll- & Outlook- bars frozen

    have no idea what i just did, but waldo's solution worked for me, cheers!

    (followed steps 2. & 3. only, as I did not have "Addins" at "CURRENT_USER/Software/Microsoft/Office/Word").

    hope this will resolve the issue once and for all as i've already had this happen once (sidebars freezing and word crashing) although with another faulty module if I remember well, and the solution then, if I remember well, had to do with the "normal template" in word which I think I had to modify.

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