Results 1 to 6 of 6

Thread: Word 2007 SP 1 Crash on Close

  1. #1
    Join Date
    Jan 2004
    Posts
    15

    Word 2007 SP 1 Crash on Close

    Hi, Iím using Windows Vista with Office 2007 SP1. I have installed it recently. Installation went fine, but whenever I try changing page layout through the Ribbon or even through old Page Setup dialog box, my word crashes immediately. The changes Iím talking is like changing margins to narrow. And while saving the document, it crashes. This is happening in my Vista as well as another XP computer. Is it a bug?

    Any idea how can fix this?

  2. #2
    Join Date
    Sep 2004
    Posts
    144

    Re: Word 2007 SP 1 Crash on Close

    One thing I want to make clear. You said the Word crashes while saving. Is it when you press Ctrl+S in opened document or while closing and selecting Yes from pop up dialog box?

  3. #3
    Join Date
    May 2008
    Posts
    2

    Office 07 Apps Crashing

    All Office applications on a clients cpu are repeatedly crashing.
    The following errors are lsited in the Event logs:

    Event Type: Error
    Event Source: Microsoft Office 12 Sessions
    Event Category: None
    Event ID: 7001
    Date: 9/17/2008
    Time: 12:48:13 PM
    User: N/A
    Computer: LFIWS480IW035
    Description:
    ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash.

    Event Type: Error
    Event Source: Microsoft Office 12
    Event Category: None
    Event ID: 1000
    Date: 9/17/2008
    Time: 1:24:57 PM
    User: N/A
    Computer: LFIWS480IW035
    Description:
    Faulting application powerpnt.exe, version 12.0.6300.5000, stamp 47606dee, faulting module mso.dll, version 12.0.6213.1000, stamp 46eafebf, debug? 0, fault address 0x001a501c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
    0008: 69 00 63 00 61 00 74 00 i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
    0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
    0020: 75 00 72 00 65 00 20 00 u.r.e. .
    0028: 20 00 70 00 6f 00 77 00 .p.o.w.
    0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
    0038: 74 00 2e 00 65 00 78 00 t...e.x.
    0040: 65 00 20 00 31 00 32 00 e. .1.2.
    0048: 2e 00 30 00 2e 00 36 00 ..0...6.
    0050: 33 00 30 00 30 00 2e 00 3.0.0...
    0058: 35 00 30 00 30 00 30 00 5.0.0.0.
    0060: 20 00 34 00 37 00 36 00 .4.7.6.
    0068: 30 00 36 00 64 00 65 00 0.6.d.e.
    0070: 65 00 20 00 69 00 6e 00 e. .i.n.
    0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
    0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
    0088: 20 00 31 00 32 00 2e 00 .1.2...
    0090: 30 00 2e 00 36 00 32 00 0...6.2.
    0098: 31 00 33 00 2e 00 31 00 1.3...1.
    00a0: 30 00 30 00 30 00 20 00 0.0.0. .
    00a8: 34 00 36 00 65 00 61 00 4.6.e.a.
    00b0: 66 00 65 00 62 00 66 00 f.e.b.f.
    00b8: 20 00 66 00 44 00 65 00 .f.D.e.
    00c0: 62 00 75 00 67 00 20 00 b.u.g. .
    00c8: 30 00 20 00 61 00 74 00 0. .a.t.
    00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
    00d8: 73 00 65 00 74 00 20 00 s.e.t. .
    00e0: 30 00 30 00 31 00 61 00 0.0.1.a.
    00e8: 35 00 30 00 31 00 63 00 5.0.1.c.
    00f0: 0d 00 0a 00 ....

    Event Type: Error
    Event Source: Microsoft Office 12
    Event Category: None
    Event ID: 5000
    Date: 9/17/2008
    Time: 1:31:17 PM
    User: N/A
    Computer: LFIWS480IW035
    Description:
    EventType offdiag12, P1 c1245a15-7f6e-40d2-8927-8c384b956adcc3d50035-585b-40f1-96e2-c8a79501dd66, P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
    0008: 69 00 61 00 67 00 31 00 i.a.g.1.
    0010: 32 00 2c 00 20 00 63 00 2.,. .c.
    0018: 31 00 32 00 34 00 35 00 1.2.4.5.
    0020: 61 00 31 00 35 00 2d 00 a.1.5.-.
    0028: 37 00 66 00 36 00 65 00 7.f.6.e.
    0030: 2d 00 34 00 30 00 64 00 -.4.0.d.
    0038: 32 00 2d 00 38 00 39 00 2.-.8.9.
    0040: 32 00 37 00 2d 00 38 00 2.7.-.8.
    0048: 63 00 33 00 38 00 34 00 c.3.8.4.
    0050: 62 00 39 00 35 00 36 00 b.9.5.6.
    0058: 61 00 64 00 63 00 63 00 a.d.c.c.
    0060: 33 00 64 00 35 00 30 00 3.d.5.0.
    0068: 30 00 33 00 35 00 2d 00 0.3.5.-.
    0070: 35 00 38 00 35 00 62 00 5.8.5.b.
    0078: 2d 00 34 00 30 00 66 00 -.4.0.f.
    0080: 31 00 2d 00 39 00 36 00 1.-.9.6.
    0088: 65 00 32 00 2d 00 63 00 e.2.-.c.
    0090: 38 00 61 00 37 00 39 00 8.a.7.9.
    0098: 35 00 30 00 31 00 64 00 5.0.1.d.
    00a0: 64 00 36 00 36 00 2c 00 d.6.6.,.
    00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
    00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
    00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
    00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
    00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
    00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
    00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
    00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
    00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
    00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
    00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
    0100: 0a 00 ..

    The user is running Windows XP SP2 and using Office 07 SP1. She is doing nothing in common when these errors occur. They happen at random times and with all Office applications. The errors above just happen to be the most recent. Please help. I found all kinds of refrences to this but no fixes. I can't believe that my client is the first to experience an issue like this.
    Thanks in advance.

    ~keith

  4. #4
    Join Date
    May 2008
    Posts
    2
    Forgot to post this error as well....

    Event Type: Error
    Event Source: Microsoft Office 12 Sessions
    Event Category: None
    Event ID: 7001
    Date: 9/17/2008
    Time: 2:57:44 PM
    User: N/A
    Computer:
    Description:
    ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6307.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 11573 seconds with 1980 seconds of active time. This session ended with a crash.

  5. #5
    Join Date
    Jun 2009
    Posts
    407

    Re: Word 2007 SP 1 Crash on Close

    You can just try and repair your Microsoft Word 2007. For doing that you need to go to Control panel ---> Add Remove program ---> MS Office 2007 ---> Change ---> Repair.

    Just follow this step it can solve your problem.

  6. #6
    Join Date
    Oct 2005
    Posts
    792

    Re: Office 07 Apps Crashing

    You can try to perform a clean boot to troubleshoot. To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. More information can be found here - http://support.microsoft.com/kb/929135

Similar Threads

  1. Word 2007 crash and hp driver
    By Muhammad Waqar in forum MS Office Support
    Replies: 1
    Last Post: 04-02-2013, 12:35 PM
  2. Replies: 5
    Last Post: 18-01-2011, 02:42 PM
  3. Replies: 3
    Last Post: 23-12-2010, 06:40 AM
  4. How to close MS Word 2007 in a second monitor
    By Jackamus in forum Windows Software
    Replies: 1
    Last Post: 01-05-2010, 05:50 PM
  5. word, powerpoint 2007 crash at start
    By popular loser in forum Vista Help
    Replies: 8
    Last Post: 15-03-2008, 11:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •