Unable to open links

Hello

I am unable to open links in Word documents (2002). When I click on any
link using "Ctrl", the appears quickly as if it wants to open and closes.
Popup enabled.

Thanks

Best

Hi Best,

Are you able to open links in other applications (such as the links in a webpage in IE, the links in an email message in Outlook 2002)?

Perform the steps below to see if it works.

#1 check the Internet options setting
===========
Go to Control Panel > Internet Options.
In the Programs tab, click Reset Web Settings.
In the Advanced tab, click Restore Defaults.
Click OK.

Test the issue. What is the result?

#2 Start Word safe mode to see if it works fine
======================
Under Word safe mode, it doesn't load the third party add-ins, the global template normal.dot, Word setting registry keys, and the files
in the startup folder.
1. Click Start menu > Run.
2. Type winword /a, click OK.

#3 re-register Word
=============
Click the Start menu > Run > type winword /r, click OK. When the process finishes, test the issue again.

#4 check addins.
================
Go to Start > Run > Type regedit, click OK > if you find any sub key under the following registry key, please backup the Addins key and
then delete the sub keys under it.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: Unable to open links
>thread-index: Acg8wHDhoFys7FNvRreyVyV0Ik2Q8A==
>X-WBNR-Posting-Host: 207.46.192.207
>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <best@news.postalias>
>Subject: Unable to open links
>Date: Wed, 12 Dec 2007 05:11:00 -0800
>Lines: 9
>Message-ID: <61C66339-4230-47EC-B37D-CA3CC09C6259@microsoft.com>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>Newsgroups: microsoft.public.office.misc
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:33572
>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>X-Tomcat-NG: microsoft.public.office.misc
>
>Hello
>
>I am unable to open links in Word documents (2002). When I click on any
>link using "Ctrl", the appears quickly as if it wants to open and closes.
>Popup enabled.
>
>Thanks
>
>Best
>

Hi Best,

We wanted to see if the information provided was helpful. Please keep us posted on your progress and let us know if you have any
additional questions or concerns.

We are looking forward to your response.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>X-Tomcat-ID: 160733595
>References: <61C66339-4230-47EC-B37D-CA3CC09C6259@microsoft.com>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-emilin@online.microsoft.com (Emily Lin)
>Organization: [Microsoft]
>Date: Thu, 13 Dec 2007 07:45:20 GMT
>Subject: RE: Unable to open links
>X-Tomcat-NG: microsoft.public.office.misc
>Message-ID: <4hy8ewVPIHA.5204@TK2MSFTNGHUB02.phx.gbl>
>Newsgroups: microsoft.public.office.misc
>Lines: 72
>Path: TK2MSFTNGHUB02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:33663
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>
>Hi Best,
>
>Are you able to open links in other applications (such as the links in a webpage in IE, the links in an email message in Outlook 2002)?
>
>Perform the steps below to see if it works.
>
>#1 check the Internet options setting
>===========
>Go to Control Panel > Internet Options.
>In the Programs tab, click Reset Web Settings.
>In the Advanced tab, click Restore Defaults.
>Click OK.
>
>Test the issue. What is the result?
>
>#2 Start Word safe mode to see if it works fine
>======================
>Under Word safe mode, it doesn't load the third party add-ins, the global template normal.dot, Word setting registry keys, and the files
>in the startup folder.
>1. Click Start menu > Run.
>2. Type winword /a, click OK.
>
>#3 re-register Word
>=============
>Click the Start menu > Run > type winword /r, click OK. When the process finishes, test the issue again.
>
>#4 check addins.
>================
>Go to Start > Run > Type regedit, click OK > if you find any sub key under the following registry key, please backup the Addins key
and
>then delete the sub keys under it.
>
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\
>HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
>If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
>
>Regards,
>
>Emily Lin
>
>Microsoft Online Partner Support
>Get Secure! - www.microsoft.com/security
>====================================================
>When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
>====================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>Thread-Topic: Unable to open links
>>thread-index: Acg8wHDhoFys7FNvRreyVyV0Ik2Q8A==
>>X-WBNR-Posting-Host: 207.46.192.207
>>From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <best@news.postalias>
>>Subject: Unable to open links
>>Date: Wed, 12 Dec 2007 05:11:00 -0800
>>Lines: 9
>>Message-ID: <61C66339-4230-47EC-B37D-CA3CC09C6259@microsoft.com>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
>>X-Newsreader: Microsoft CDO for Windows 2000
>>Content-Class: urn:content-classes:message
>>Importance: normal
>>Priority: normal
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
>>Newsgroups: microsoft.public.office.misc
>>Path: TK2MSFTNGHUB02.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:33572
>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
>>X-Tomcat-NG: microsoft.public.office.misc
>>
>>Hello
>>
>>I am unable to open links in Word documents (2002). When I click on any
>>link using "Ctrl", the appears quickly as if it wants to open and closes.
>>Popup enabled.
>>
>>Thanks
>>
>>Best
>>
>
>
>