Microsoft Document Scanning has encountered a problem.......

Please help.
Microsoft Document Scanning has encountered a problem and needs to close.
We are sorry for the inconvenience.
Error Details - Scansrv failure
Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
AppStamp:4616c200
ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
fDebug: 0 Offset: 00008b66
Can anyone help please?
Thanks,
Chris.

Have you installed the Office Service Pack? The download link is in the article.
Description of Office 2003 Service Pack 3
http://support.microsoft.com/kb/923618/en-us

Is your scanner driver current?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Chris." <Chris@discussions.microsoft.com> wrote in message
news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> Please help.
> Microsoft Document Scanning has encountered a problem and needs to close.
> We are sorry for the inconvenience.
> Error Details - Scansrv failure
> Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> AppStamp:4616c200
> ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> fDebug: 0 Offset: 00008b66
> Can anyone help please?
> Thanks,
> Chris.
>

Mary,

Thanks for the response.

I have SP3 installed and as far as I know the latest scanner drivers. My IT
guys have checked all this for me and ensured me the software is all ok.
I have also tried to "detect and repair office" through add and remove
programs to see if it solved the problem but to no avail.

Chris.


"Mary Sauer" wrote:

> Have you installed the Office Service Pack? The download link is in the article.
> Description of Office 2003 Service Pack 3
> http://support.microsoft.com/kb/923618/en-us
>
> Is your scanner driver current?
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
>
> "Chris." <Chris@discussions.microsoft.com> wrote in message
> news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> > Please help.
> > Microsoft Document Scanning has encountered a problem and needs to close.
> > We are sorry for the inconvenience.
> > Error Details - Scansrv failure
> > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> > AppStamp:4616c200
> > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> > fDebug: 0 Offset: 00008b66
> > Can anyone help please?
> > Thanks,
> > Chris.
> >
>
>
>

I really don't know why you are getting this error. I found the following on a
forum.

Shorten the name of your scanner in the control panel to under 26 characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change it to HP
OfficeJet K80 Scanner.


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Chris." <Chris@discussions.microsoft.com> wrote in message
news:E041B152-5EE1-4B5E-9BA9-87FF62EDE5E2@microsoft.com...
> Mary,
>
> Thanks for the response.
>
> I have SP3 installed and as far as I know the latest scanner drivers. My IT
> guys have checked all this for me and ensured me the software is all ok.
> I have also tried to "detect and repair office" through add and remove
> programs to see if it solved the problem but to no avail.
>
> Chris.
>
>
> "Mary Sauer" wrote:
>
>> Have you installed the Office Service Pack? The download link is in the
>> article.
>> Description of Office 2003 Service Pack 3
>> http://support.microsoft.com/kb/923618/en-us
>>
>> Is your scanner driver current?
>>
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>>
>> "Chris." <Chris@discussions.microsoft.com> wrote in message
>> news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
>> > Please help.
>> > Microsoft Document Scanning has encountered a problem and needs to close.
>> > We are sorry for the inconvenience.
>> > Error Details - Scansrv failure
>> > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
>> > AppStamp:4616c200
>> > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
>> > fDebug: 0 Offset: 00008b66
>> > Can anyone help please?
>> > Thanks,
>> > Chris.
>> >
>>
>>
>>

I have found a work around. I got onto another laptop in the office that had
the scanner working and copied the folder and all it's contents named "11.0"
from the directory \Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
below.

Put it in the right place and my scanner works fine.

Probably won't help everyone, but if you have access to another computer to
copy the files from it seems something on my laptop was missing/corrupt.
Replace that folder and contents and all works fine now, with SP3 installed.

Thanks,

Chris.


"Chris." wrote:

> Mary,
>
> Thanks for the response.
>
> I have SP3 installed and as far as I know the latest scanner drivers. My IT
> guys have checked all this for me and ensured me the software is all ok.
> I have also tried to "detect and repair office" through add and remove
> programs to see if it solved the problem but to no avail.
>
> Chris.
>
>
> "Mary Sauer" wrote:
>
> > Have you installed the Office Service Pack? The download link is in the article.
> > Description of Office 2003 Service Pack 3
> > http://support.microsoft.com/kb/923618/en-us
> >
> > Is your scanner driver current?
> >
> > --
> > Mary Sauer MSFT MVP
> > http://office.microsoft.com/
> > http://msauer.mvps.org/
> > news://msnews.microsoft.com
> >
> > "Chris." <Chris@discussions.microsoft.com> wrote in message
> > news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> > > Please help.
> > > Microsoft Document Scanning has encountered a problem and needs to close.
> > > We are sorry for the inconvenience.
> > > Error Details - Scansrv failure
> > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> > > AppStamp:4616c200
> > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> > > fDebug: 0 Offset: 00008b66
> > > Can anyone help please?
> > > Thanks,
> > > Chris.
> > >
> >
> >
> >

I'm having the same error and it started right about the same time as your
post. Program had worked correctly for almost 2years and then this error
starts. I too have SP3 installed. Any help would be appreciated.

"Chris." wrote:

> I have found a work around. I got onto another laptop in the office that had
> the scanner working and copied the folder and all it's contents named "11.0"
> from the directory \Program Files\Common Files\Microsoft
> Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
> below.
>
> Put it in the right place and my scanner works fine.
>
> Probably won't help everyone, but if you have access to another computer to
> copy the files from it seems something on my laptop was missing/corrupt.
> Replace that folder and contents and all works fine now, with SP3 installed.
>
> Thanks,
>
> Chris.
>
>
> "Chris." wrote:
>
> > Mary,
> >
> > Thanks for the response.
> >
> > I have SP3 installed and as far as I know the latest scanner drivers. My IT
> > guys have checked all this for me and ensured me the software is all ok.
> > I have also tried to "detect and repair office" through add and remove
> > programs to see if it solved the problem but to no avail.
> >
> > Chris.
> >
> >
> > "Mary Sauer" wrote:
> >
> > > Have you installed the Office Service Pack? The download link is in the article.
> > > Description of Office 2003 Service Pack 3
> > > http://support.microsoft.com/kb/923618/en-us
> > >
> > > Is your scanner driver current?
> > >
> > > --
> > > Mary Sauer MSFT MVP
> > > http://office.microsoft.com/
> > > http://msauer.mvps.org/
> > > news://msnews.microsoft.com
> > >
> > > "Chris." <Chris@discussions.microsoft.com> wrote in message
> > > news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> > > > Please help.
> > > > Microsoft Document Scanning has encountered a problem and needs to close.
> > > > We are sorry for the inconvenience.
> > > > Error Details - Scansrv failure
> > > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> > > > AppStamp:4616c200
> > > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> > > > fDebug: 0 Offset: 00008b66
> > > > Can anyone help please?
> > > > Thanks,
> > > > Chris.
> > > >
> > >
> > >
> > >

In my case I was trying to use Microsoft Office Tools--in particular,
Document Scanning--when I clicked the Scan button I got the error. I found
that the SP3 update seemed to change the Scanner selection default to the
TWAIN setting for my HP Office Jet 4215. I changed it back to the regular
setting and no logner got the error.

"MVU" wrote:

> I'm having the same error and it started right about the same time as your
> post. Program had worked correctly for almost 2years and then this error
> starts. I too have SP3 installed. Any help would be appreciated.
>
> "Chris." wrote:
>
> > I have found a work around. I got onto another laptop in the office that had
> > the scanner working and copied the folder and all it's contents named "11.0"
> > from the directory \Program Files\Common Files\Microsoft
> > Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
> > below.
> >
> > Put it in the right place and my scanner works fine.
> >
> > Probably won't help everyone, but if you have access to another computer to
> > copy the files from it seems something on my laptop was missing/corrupt.
> > Replace that folder and contents and all works fine now, with SP3 installed.
> >
> > Thanks,
> >
> > Chris.
> >
> >
> > "Chris." wrote:
> >
> > > Mary,
> > >
> > > Thanks for the response.
> > >
> > > I have SP3 installed and as far as I know the latest scanner drivers. My IT
> > > guys have checked all this for me and ensured me the software is all ok.
> > > I have also tried to "detect and repair office" through add and remove
> > > programs to see if it solved the problem but to no avail.
> > >
> > > Chris.
> > >
> > >
> > > "Mary Sauer" wrote:
> > >
> > > > Have you installed the Office Service Pack? The download link is in the article.
> > > > Description of Office 2003 Service Pack 3
> > > > http://support.microsoft.com/kb/923618/en-us
> > > >
> > > > Is your scanner driver current?
> > > >
> > > > --
> > > > Mary Sauer MSFT MVP
> > > > http://office.microsoft.com/
> > > > http://msauer.mvps.org/
> > > > news://msnews.microsoft.com
> > > >
> > > > "Chris." <Chris@discussions.microsoft.com> wrote in message
> > > > news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> > > > > Please help.
> > > > > Microsoft Document Scanning has encountered a problem and needs to close.
> > > > > We are sorry for the inconvenience.
> > > > > Error Details - Scansrv failure
> > > > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> > > > > AppStamp:4616c200
> > > > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> > > > > fDebug: 0 Offset: 00008b66
> > > > > Can anyone help please?
> > > > > Thanks,
> > > > > Chris.
> > > > >
> > > >
> > > >
> > > >

In my case I was using Microsoft Office Tools..the Docuemnt Scanning
function. After the SP3 update the default scanner selection changed to my
HP OfficeJet 4215 TWAIN setting. I reselected the orginal 4215 setting and
the error did not occur again.

"MVU" wrote:

> I'm having the same error and it started right about the same time as your
> post. Program had worked correctly for almost 2years and then this error
> starts. I too have SP3 installed. Any help would be appreciated.
>
> "Chris." wrote:
>
> > I have found a work around. I got onto another laptop in the office that had
> > the scanner working and copied the folder and all it's contents named "11.0"
> > from the directory \Program Files\Common Files\Microsoft
> > Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
> > below.
> >
> > Put it in the right place and my scanner works fine.
> >
> > Probably won't help everyone, but if you have access to another computer to
> > copy the files from it seems something on my laptop was missing/corrupt.
> > Replace that folder and contents and all works fine now, with SP3 installed.
> >
> > Thanks,
> >
> > Chris.
> >
> >
> > "Chris." wrote:
> >
> > > Mary,
> > >
> > > Thanks for the response.
> > >
> > > I have SP3 installed and as far as I know the latest scanner drivers. My IT
> > > guys have checked all this for me and ensured me the software is all ok.
> > > I have also tried to "detect and repair office" through add and remove
> > > programs to see if it solved the problem but to no avail.
> > >
> > > Chris.
> > >
> > >
> > > "Mary Sauer" wrote:
> > >
> > > > Have you installed the Office Service Pack? The download link is in the article.
> > > > Description of Office 2003 Service Pack 3
> > > > http://support.microsoft.com/kb/923618/en-us
> > > >
> > > > Is your scanner driver current?
> > > >
> > > > --
> > > > Mary Sauer MSFT MVP
> > > > http://office.microsoft.com/
> > > > http://msauer.mvps.org/
> > > > news://msnews.microsoft.com
> > > >
> > > > "Chris." <Chris@discussions.microsoft.com> wrote in message
> > > > news:0338B3D0-744A-4F86-B66C-B084C29E233F@microsoft.com...
> > > > > Please help.
> > > > > Microsoft Document Scanning has encountered a problem and needs to close.
> > > > > We are sorry for the inconvenience.
> > > > > Error Details - Scansrv failure
> > > > > Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
> > > > > AppStamp:4616c200
> > > > > ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
> > > > > fDebug: 0 Offset: 00008b66
> > > > > Can anyone help please?
> > > > > Thanks,
> > > > > Chris.
> > > > >
> > > >
> > > >
> > > >

[Morry]

Everybody here seems to have ignored Mary Sauer's fix for the error message and inability to scan which she got from a forum. It worked for me like a charm so here it is again:
Shorten the name of your scanner in the control panel to under 26 characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change it to HP
OfficeJet K80 Scanner.

hi..
your message helped me a lot.
can you say which scanning is best..
Thanks...