Can't save to network drive from Office after upgrading to Office

I recently upgraded several users from Office 2000 to Office 2007. Now
whenever these users attempt to save a new document on a mapped network drive
using the "save as" method, they receive a message saying the file cannot be
found, and then a pop up box that suggests they save the file locally and
transfer it to the networked location. When the users follow this
suggestion, they can copy the document to the networked location - showing
they do indeed have write access to the networked drive and that it has disk
space available.

The users have full control over the drives in question, and can save from
any other application to the networked drives without issue. They can also
create an Office 2007 document from a network location - right click in the
folder, choose new then any office 07 file. You can name the file whatever
you wish, then open it, edit it and save it.

If you login as the domain administrator you can use "save as" to save
documents from Office 2007, but if you add a user to the administrator group,
they still cannot save to the network drive from Office. If you start in
safe mode with networking support, the regular non-administrator users can
use "save as" to save to the network location from Office 2007.

I have used System Restore to go back to a date previous to the Office 07
upgrade and the users are able to use "save as" with no problem from Office
2000. I then re-installed Office 07 as the domain administrator instead of
the local PC administrator, but I get the same results.

Has anyone else had this issue or have any ideas? I'm stuck.

Are you using "CA ETrust AntiVirus"? There has been a recent issue there
with the Office 2007 Save As.

Yes I am, the corporate edition with an AV server.

Contact their support for the fix.

[jeff.wilson]

Found a fix! Vista Enterprise, Office 2007 Enterprise
My problem was that due to corruption of the offline file store in the Client Side Cache (CSC), the user could not save Microsoft office documents of any type to a network drive or folder. Offline folder synchronization was being forced by a Group Policy. Because of this you could not modify offline file settings and therefore could not enable or disable offline files. You cannot delete the v2.6.0 folder located in C:\Windows\CSC because it is locked while logged into domain.

Solution:
1. Log in as a local (non-domain) administrator.
2. Take ownership of C:\Windows\CSC and all subfolders and files.
3. Delete everything under C:\Windows\CSC. (the v2.6.0 folder MUST be deleted!)
Restart computer, log into domain. Offline file synchronization should now be working and users can connect and save office documents to network drives and folders.

Hi and thanks for response. My issue was related to the CSC - Client-Side-Cache becoming corrupted (undocking laptop while sych of off-line files was occurring in background) here is an update of problem and solution - it occurred again yesterday so I paidd attention to the fix:

Problem:
Found a fix! Vista Enterprise, Office 2007 Enterprise
My problem was that due to corruption of the offline file store in the Client Side Cache (CSC), the user could not save Microsoft office documents of any type to a network drive or folder. Offline folder synchronization was being forced by a Group Policy. Because of this user could not modify offline file settings and therefore could not enable or disable offline files while logged into the Domain.

Solution:
1. Reboot into safemode.
2. Log in as a local (non-domain) administrator.
2. Take ownership of C:\Windows\CSC and all subfolders and files.
3. Delete everything under C:\Windows\CSC, including the CSC folder itself.
4. Restart computer, log into domain. The CSC folder will be re-created. Offline file synchronization should now be working and users can connect and save office documents to network drives and folders.

Keywords: Off-line folder synch, Cannot save office documents to network drive, CSC, Office 2007 Vista Sychronization, Client Side Cache

My fix was related to CA Antivirus. You need to disable "protect network drives" under settings-advanced.

Hope that helps.

I have this very issue, HOWEVER, "disabling protect network drives", IS VERY
TROUBLING.

I hope there is a better fix or an exception to this out there somewhere.

I can save to anything but a shared\permissioned \ network drive.

That is just Wrong Microsoft.

This IS a CA issue deals with the INORT.EXE file.

Call them. They can share in, or explain how.
I saved the NEW INORT.EXE on my drive, stop all CA services, then replace
INORT.EXE, start services.

This works.

I don't know why they don't make a patch.

This IS A CA ISSUE.


"Brandon Brown" wrote:

> Yes I am, the corporate edition with an AV server.
>
> "Bob I" wrote:
>
> > Are you using "CA ETrust AntiVirus"? There has been a recent issue there
> > with the Office 2007 Save As.
> >
> > Brandon Brown wrote:
> >
> > > I recently upgraded several users from Office 2000 to Office 2007. Now
> > > whenever these users attempt to save a new document on a mapped network drive
> > > using the "save as" method, they receive a message saying the file cannot be
> > > found, and then a pop up box that suggests they save the file locally and
> > > transfer it to the networked location. When the users follow this
> > > suggestion, they can copy the document to the networked location - showing
> > > they do indeed have write access to the networked drive and that it has disk
> > > space available.
> > >
> > > The users have full control over the drives in question, and can save from
> > > any other application to the networked drives without issue. They can also
> > > create an Office 2007 document from a network location - right click in the
> > > folder, choose new then any office 07 file. You can name the file whatever
> > > you wish, then open it, edit it and save it.
> > >
> > > If you login as the domain administrator you can use "save as" to save
> > > documents from Office 2007, but if you add a user to the administrator group,
> > > they still cannot save to the network drive from Office. If you start in
> > > safe mode with networking support, the regular non-administrator users can
> > > use "save as" to save to the network location from Office 2007.
> > >
> > > I have used System Restore to go back to a date previous to the Office 07
> > > upgrade and the users are able to use "save as" with no problem from Office
> > > 2000. I then re-installed Office 07 as the domain administrator instead of
> > > the local PC administrator, but I get the same results.
> > >
> > > Has anyone else had this issue or have any ideas? I'm stuck.
> >
> >