Remove Hidden Data tool will not install

Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom

Beth,

Please reread my OP. Windows 2000 SP4 with Office 2003

> In any event, it can't be used with Office 2000.

> "Tom Ker" <thomasDOTkerA@ThighmarkDOTcom> wrote in message
> news:%231vze4H2EHA.4028@TK2MSFTNGP15.phx.gbl...
>> Windows 2000 SP4, Office 2003, RHD 1.1
>>
>> Any known reasons why the RHD tool won't install properly on this system?
>>
>> When I open an Office product after attempting to install the tool I get
>> the message that it did not install correctly and I should try again. It
>> never works.
>>
>> Thanks,
>>
>> Tom
>>
>
>

Of course, I assumed you have to be an admin to install software. I tried
using my domain admin ID to install it. When that failed I put the user in
the local admin group and tried it. That failed, too. I did not try using
the built-in administrator ID, though.

"Bob I" <birelan@yahoo.com> wrote in message
news:41AF4D19.6050804@yahoo.com...
> Possibly a permissions issue? Try installing as the Administrator.

Whoops! Sorry Tom, I saw "2000" and missed the "Windows" part. (Guess
that explains why I couldn't figure out why it allowed you to install
in the first place. lol)

I'm not sure why you are unable to install it since the installation
is fairly simple.

Did you disable your virus scanner and exit all applications? What is
the exact error message you are encountering? Do you have any
applications from a previous version of Office installed?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Tom Ker" <thomasDOTkerA@ThighmarkDOTcom> wrote in message
news:eXtW7aX2EHA.2876@TK2MSFTNGP12.phx.gbl...
> Beth,
>
> Please reread my OP. Windows 2000 SP4 with Office 2003
>
>> In any event, it can't be used with Office 2000.

"Beth Melton" <bmelton@NoSpam4Memvps.org> wrote in message
news:eY5FOih2EHA.3708@TK2MSFTNGP14.phx.gbl...
> Did you disable your virus scanner and exit all applications? What is the
> exact error message you are encountering? Do you have any applications
> from a previous version of Office installed?
>

Yes, I did disable the virus scanner and exited everything else. This is an
upgrade installation from Office 2000 to Office 2003. The upgrade removed
all the previous versions. The message is so generic it's lame. All it
says is there's a problem and I should try reinstalling.

This PC does have something unique, though. He's got a customized AutoExec
macro running in Word to display a small departmental menu. Does RHD update
the AutoExec during a normal install? Could that be stopping it?

Thanks,

Tom

Hi Tom,

In addition to Beth's comments you can run
the tool from a command line in Start=>Run.
More information on that is in the Readme .htm
file in

<drive>:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm

If you have Winzip (or equivalent) you can right click
on the RHDTool.exe download and choose 'open with Winzip'
and inside that archive open RHD.CAB to get to the .htm
readme file and manually extract the files.

Are you using U.S. English (1033) as the default on
your system? Have you installed Service Pack 1 on Office 2003?

======
<<"Tom Ker" <thomasDOTkerA@ThighmarkDOTcom> wrote in message news:%231vze4H2EHA.4028@TK2MSFTNGP15.phx.gbl...
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom >>
--
Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

[Ken664]

Eureka - here is the solution everyone, and no reinstalls or new profiles at all, and like everything, it is so simple (but missed by MS and my work IT technicians)!

Stumbled on this when fixing a similar loss of Acrobat PDF maker in my work laptop (fixes that problem too).

It seems to have come about because of Word running in 'safe mode' (at some point - who knows why). This disables any add-in modules. But when you restart Word normally, they are not re-enabled automatically - it has to be done manually.

Solution in 10 clicks :
Open Word
Click 'Help'
Click 'About MS Word'
Click 'Disabled items'
Select RHD tool reference
Click' Enable'
Click 'Close'
Click 'OK'
Close Word
Restart Word .... sorted.

Don't applaud, just throw money! :-)

Ken

[Ken664]

Eureka - here is the solution everyone, and no reinstalls or new profiles at all, and like everything, it is so simple (but missed by MS and my work IT technicians)!

Stumbled on this when fixing a similar loss of Acrobat PDF maker in my work laptop (fixes that problem too).

It seems to have come about because of Word running in 'safe mode' (at some point - who knows why). This disables any add-in modules. But when you restart Word normally, they are not re-enabled automatically - it has to be done manually.

Solution in 10 clicks :
Open Word
Click 'Help'
Click 'About MS Word'
Click 'Disabled items'
Select RHD tool reference
Click' Enable'
Click 'Close'
Click 'OK'
Close Word
Restart Word .... sorted.

Don't applaud, just throw money! :-)

[duncan21]

Ken664,

I had another user come to me with the Remove Hidden Data Tool error today. I followed your instructions and checked the Disabled Items from within Word, but there was nothing listed as disabled. I tried the instructions from my previous post about resetting the toolbars and such (which had worked before) -- no luck there, either. Out of frustration, I resorted to creating a new profile and migrating the data from the old to the new one (Desktop items, My Document items, IE Favorites, etc) and this finally fixed the issue.

I want to say that the root cause definitely lies within the profile; however, I don't think anyone has come up with a "magic bullet" solution that takes care of the issue 100% of the time with a scalpel instead of a broadsword (i.e. creating the new profile).

Hello, I had to do the above steps twice before it took hold but it did
work.
Thanks!!

-----------
Eureka - here is the solution everyone, and no reinstalls or new
profiles at all, and like everything, it is so simple (but missed by
MS
and my work IT technicians)!

Stumbled on this when fixing a similar loss of Acrobat PDF maker in my
work laptop (fixes that problem too).

It seems to have come about because of Word running in 'safe mode' (at
some point - who knows why). This disables any add-in modules. But
when you restart Word normally, they are not re-enabled automatically
- it has to be done manually.

Solution in 10 clicks :
Open Word
Click 'Help'
Click 'About MS Word'
Click 'Disabled items'
Select RHD tool reference
Click' Enable'
Click 'Close'
Click 'OK'
Close Word
Restart Word .... sorted.

Don't applaud, just throw money! :-)

Ken


--
Ken664


--
jlyatesjr
http://www.techtalkz.com - Technology and Computer Troubleshooting Forums