Microsoft Office 2000 SR-1 Premium -- Error 1706

I have a few users who are receiving the following errors. Have been hunting
high and low, cant find a solution that seems to work. Looked at KB 258847
and also looked at KB 298385 which seems to fit exactly for the product
number.

I am getting this on an XP Machine and a 2000 machine. I have noticed tons
of posts with this related error, however no solution. Would appreciate the
assistance.

Thanks
J

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 5/18/2005
Time: 9:55:14 AM
User: DOMAIN\Username
Computer: COMPUTERNAME
Description:
Detection of product '{00000409-78E1-11D2-B60F-006097C998E7}', feature
'WordUserData', component '{8ADD2C93-C8B7-11D1-9C67-0000F81F1B38}' failed.
The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\UserData'
does not exist.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 5/18/2005
Time: 9:55:23 AM
User: DOMAIN/Username
Computer: COMPUTERNAME
Description:
Product: Microsoft Office 2000 SR-1 Premium -- Error 1706. No valid source
could be found for product Microsoft Office 2000 SR-1 Premium. The Windows
installer cannot continue.

Data:
0000: 7b 30 30 30 30 30 34 30 {0000040
0008: 39 2d 37 38 45 31 2d 31 9-78E1-1
0010: 31 44 32 2d 42 36 30 46 1D2-B60F
0018: 2d 30 30 36 30 39 37 43 -006097C
0020: 39 39 38 45 37 7d 998E7}

Hi J.,

Error 1706 is the installer not being able to access
the original installation source, either CD or network
point. It can be a permissions issue, path/drivemapping issue,
incorrect (non matching) CD or that the source is not available.

========
<<"Smurfman" <smurfman@news.postalias> wrote in message news:D87D66B6-9A8C-4298-96E8-D825455F9F7B@microsoft.com...
I have a few users who are receiving the following errors. Have been hunting
high and low, cant find a solution that seems to work. Looked at KB 258847
and also looked at KB 298385 which seems to fit exactly for the product
number.

I am getting this on an XP Machine and a 2000 machine. I have noticed tons
of posts with this related error, however no solution. Would appreciate the
assistance.

Thanks
J >>

--
Let us know if this helped you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

Hello Partner,

Based on my experience, I assume that these users are using Office 2000 on
a Terminal Server, am I right?
If this is the case on your side, we can perform the following steps below
to resolve this problem:

Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

For Existing Users
===============
Follow these steps for each user who is experiencing the behavior:

1. Click Start, and then click Run.
2. In the Open box, type "Regedit" (without the quotation marks) and then
click OK.
3. Locate and select the following keys in the registry:

[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word]
[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common]
[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Access]
[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Excel]
[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook]
[HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\PowerPoint]

4. On the Edit menu, point to New and then click DWORD Value.
5. With New Value #1 selected (highlighted), type "UserData" (without the
quotation marks) and then press ENTER.
6. Double-click UserData, type "1" (without the quotation marks) in the
Data Value box, and then click OK.

For Future Users
=================
To prevent this behavior for future users when they log on, follow these
steps:

1. Log on as an administrator of the computer.
2. Click Start, and then click Run.
3. In the Open box, type "Regedit" (without the quotation marks) and then
click OK.
4. Locate and select the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\Microsoft\Office\9.0\Common

5. On the Edit menu, point to New and then click DWORD Value.
6. With New Value #1 selected, type "UserData" (without the quotation
marks) and then press ENTER.
7. Double-click UserData, type "1" (without the quotation marks) in the
Data Value box, and then click OK.
8. On the Edit menu, point to New, and then click DWORD Value.
9. With New Value #2 selected, type "OSAShortcut" (without the quotation
marks) and then press ENTER.
10. Double-click OSAShortcut, type "1" (without the quotation marks) in the
Data Value box, and then click OK.
11. Locate and select the following keys in the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\Word]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\Access]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\Excel]


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\Outlook]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\9.0\PowerPoint]

12. For each of the keys above, on the Edit menu, point to New and then
click DWORD Value.
13. With New Value #1 selected, type "UserData" (without the quotation
marks) and then press ENTER.
14. Double-click UserData, type "1" (without the quotation marks) in the
Data Value box, and then click OK.
15. On the Registry menu, click Exit.

Hope this helps.

Jacky Gu

Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================

Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/tec...rview/40010469
Others: https://partner.microsoft.com/US/tec...pportoverview/

If you are outside the United States, please visit our International
Support page: http://support.microsoft.com/common/international.aspx

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Microsoft Office 2000 SR-1 Premium -- Error 1706
| thread-index: AcVdc/606X44xH7YT8emHy+6qeLMPQ==
| X-WBNR-Posting-Host: 209.217.222.70
| From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
| Subject: Microsoft Office 2000 SR-1 Premium -- Error 1706
| Date: Fri, 20 May 2005 12:42:02 -0700
| Lines: 46
| Message-ID: <D87D66B6-9A8C-4298-96E8-D825455F9F7B@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.office.misc
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.office.misc:35546
| X-Tomcat-NG: microsoft.public.office.misc
|
| I have a few users who are receiving the following errors. Have been
hunting
| high and low, cant find a solution that seems to work. Looked at KB
258847
| and also looked at KB 298385 which seems to fit exactly for the product
| number.
|
| I am getting this on an XP Machine and a 2000 machine. I have noticed
tons
| of posts with this related error, however no solution. Would appreciate
the
| assistance.
|
| Thanks
| J
|
| Event Type: Warning
| Event Source: MsiInstaller
| Event Category: None
| Event ID: 1004
| Date: 5/18/2005
| Time: 9:55:14 AM
| User: DOMAIN\Username
| Computer: COMPUTERNAME
| Description:
| Detection of product '{00000409-78E1-11D2-B60F-006097C998E7}', feature
| 'WordUserData', component '{8ADD2C93-C8B7-11D1-9C67-0000F81F1B38}'
failed.
| The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\UserData'
| does not exist.
|
| Event Type: Error
| Event Source: MsiInstaller
| Event Category: None
| Event ID: 11706
| Date: 5/18/2005
| Time: 9:55:23 AM
| User: DOMAIN/Username
| Computer: COMPUTERNAME
| Description:
| Product: Microsoft Office 2000 SR-1 Premium -- Error 1706. No valid
source
| could be found for product Microsoft Office 2000 SR-1 Premium. The
Windows
| installer cannot continue.
|
| Data:
| 0000: 7b 30 30 30 30 30 34 30 {0000040
| 0008: 39 2d 37 38 45 31 2d 31 9-78E1-1
| 0010: 31 44 32 2d 42 36 30 46 1D2-B60F
| 0018: 2d 30 30 36 30 39 37 43 -006097C
| 0020: 39 39 38 45 37 7d 998E7}
|
|

Good Afternoon, just returned from Vacation, and to quickly answer your
quesiton, this is not from Terminal Services. But I seem to recall making
this kind of change before...and will look into it a little further. If you
have more suggestions given this is not terminal services, let me know, I
would appreciate it.

Thanks
J

"Jacky Gu [MSFT]" wrote:

> Hello Partner,
>
> Based on my experience, I assume that these users are using Office 2000 on
> a Terminal Server, am I right?
> If this is the case on your side, we can perform the following steps below
> to resolve this problem:
>
> Warning If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system. Microsoft
> cannot guarantee that you can solve problems that result from using
> Registry Editor incorrectly. Use Registry Editor at your own risk.
>
> For Existing Users
> ===============
> Follow these steps for each user who is experiencing the behavior:
>
> 1. Click Start, and then click Run.
> 2. In the Open box, type "Regedit" (without the quotation marks) and then
> click OK.
> 3. Locate and select the following keys in the registry:
>
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word]
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common]
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Access]
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Excel]
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook]
> [HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\PowerPoint]
>
> 4. On the Edit menu, point to New and then click DWORD Value.
> 5. With New Value #1 selected (highlighted), type "UserData" (without the
> quotation marks) and then press ENTER.
> 6. Double-click UserData, type "1" (without the quotation marks) in the
> Data Value box, and then click OK.
>
> For Future Users
> =================
> To prevent this behavior for future users when they log on, follow these
> steps:
>
> 1. Log on as an administrator of the computer.
> 2. Click Start, and then click Run.
> 3. In the Open box, type "Regedit" (without the quotation marks) and then
> click OK.
> 4. Locate and select the following key in the registry:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\Microsoft\Office\9.0\Common
>
> 5. On the Edit menu, point to New and then click DWORD Value.
> 6. With New Value #1 selected, type "UserData" (without the quotation
> marks) and then press ENTER.
> 7. Double-click UserData, type "1" (without the quotation marks) in the
> Data Value box, and then click OK.
> 8. On the Edit menu, point to New, and then click DWORD Value.
> 9. With New Value #2 selected, type "OSAShortcut" (without the quotation
> marks) and then press ENTER.
> 10. Double-click OSAShortcut, type "1" (without the quotation marks) in the
> Data Value box, and then click OK.
> 11. Locate and select the following keys in the registry:
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\MICROSOFT\Office\9.0\Word]
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\MICROSOFT\Office\9.0\Access]
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\MICROSOFT\Office\9.0\Excel]
>
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\MICROSOFT\Office\9.0\Outlook]
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
> Server\Install\Software\MICROSOFT\Office\9.0\PowerPoint]
>
> 12. For each of the keys above, on the Edit menu, point to New and then
> click DWORD Value.
> 13. With New Value #1 selected, type "UserData" (without the quotation
> marks) and then press ENTER.
> 14. Double-click UserData, type "1" (without the quotation marks) in the
> Data Value box, and then click OK.
> 15. On the Registry menu, click Exit.
>
> Hope this helps.
>
> Jacky Gu
>
> Microsoft Online Partner Support
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
>
> Business-Critical Phone Support (BCPS) provides you with technical phone
> support at no charge during critical LAN outages or "business down"
> situations. This benefit is available 24 hours a day, 7 days a week to all
> Microsoft technology partners in the United States and Canada.
>
> This and other support options are available here:
> BCPS:
> https://partner.microsoft.com/US/tec...rview/40010469
> Others: https://partner.microsoft.com/US/tec...pportoverview/
>
> If you are outside the United States, please visit our International
> Support page: http://support.microsoft.com/common/international.aspx
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: Microsoft Office 2000 SR-1 Premium -- Error 1706
> | thread-index: AcVdc/606X44xH7YT8emHy+6qeLMPQ==
> | X-WBNR-Posting-Host: 209.217.222.70
> | From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
> | Subject: Microsoft Office 2000 SR-1 Premium -- Error 1706
> | Date: Fri, 20 May 2005 12:42:02 -0700
> | Lines: 46
> | Message-ID: <D87D66B6-9A8C-4298-96E8-D825455F9F7B@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.office.misc
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.office.misc:35546
> | X-Tomcat-NG: microsoft.public.office.misc
> |
> | I have a few users who are receiving the following errors. Have been
> hunting
> | high and low, cant find a solution that seems to work. Looked at KB
> 258847
> | and also looked at KB 298385 which seems to fit exactly for the product
> | number.
> |
> | I am getting this on an XP Machine and a 2000 machine. I have noticed
> tons
> | of posts with this related error, however no solution. Would appreciate
> the
> | assistance.
> |
> | Thanks
> | J
> |
> | Event Type: Warning
> | Event Source: MsiInstaller
> | Event Category: None
> | Event ID: 1004
> | Date: 5/18/2005
> | Time: 9:55:14 AM
> | User: DOMAIN\Username
> | Computer: COMPUTERNAME
> | Description:
> | Detection of product '{00000409-78E1-11D2-B60F-006097C998E7}', feature
> | 'WordUserData', component '{8ADD2C93-C8B7-11D1-9C67-0000F81F1B38}'
> failed.
> | The resource
> 'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\UserData'
> | does not exist.
> |
> | Event Type: Error
> | Event Source: MsiInstaller
> | Event Category: None
> | Event ID: 11706
> | Date: 5/18/2005
> | Time: 9:55:23 AM
> | User: DOMAIN/Username
> | Computer: COMPUTERNAME
> | Description:
> | Product: Microsoft Office 2000 SR-1 Premium -- Error 1706. No valid
> source
> | could be found for product Microsoft Office 2000 SR-1 Premium. The
> Windows
> | installer cannot continue.
> |
> | Data:
> | 0000: 7b 30 30 30 30 30 34 30 {0000040
> | 0008: 39 2d 37 38 45 31 2d 31 9-78E1-1
> | 0010: 31 44 32 2d 42 36 30 46 1D2-B60F
> | 0018: 2d 30 30 36 30 39 37 43 -006097C
> | 0020: 39 39 38 45 37 7d 998E7}
> |
> |
>
>

Hello,

Based on my research, Office 2000 SR-1 is installed from a CD or a copy of
the CD on the network. If a non-admin user launches any of the office
products, i.e. Word, the installer will run every time the applications are
launched. The user will receive an error 1706 which is that Office needs
the source available. The non-admin user does not have the correct
permissions to utilize the CD or the source is not available for them.

To resolve it, please perform the following steps:

01. Log on as the local administrator or domain administrator to the
machine. Implement the registry key policy:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"AllowLockdownMedia"=dword:00000001
"AllowLockdownBrowse"=dword:00000001


02. The feature, NotInstalled, is requesting the source - this feature is
linked to a file named Extract.exe. This file resides on the source which
is a CD-Rom. The file is not crucial to the functioning of the Office
products. We remove the feature and resynchronize to the source location,
i.e. CD Rom or admin install point of the same Office SKU (Professional to
Professional, etc.):

msiexec /i CD-rom drive letter:\data1.msi REINSTALLMODE=vm
REMOVE=NotInstalled /L*V C:\resync.txt

NOTE: If you want to resynchronize for the admin install point of Office,
then you can run on the client machine (as the local admin) the following
command line:

msiexec /fvm <admin install point location>\data1.msi /L*V C:\resync.txt

Related Knowledge Base Articles:
===============================

258847OFF2000: Error Message: "The Feature You Are Trying to Use Is on a
Network Resource That Is Unavailable" or "Error 1706"
http://support.microsoft.com/?id=258847

227091 Command-Line Switches for the Microsoft Windows Installer Tool
http://support.microsoft.com/?id=227091

223300 How to Enable Windows Installer Logging
http://support.microsoft.com/?id=223300


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.