Serious 2003/2007 upgrade issue

[mtaffer]

Hi guys,

I'm having a problem with a recent upgrade from Office 2003 Pro to Office 2007 Small Business. I selected upgrade on the clients PC and after it finished I started opening apps to make sure everything was ok. All of the other apps seem fine except for Outlook 2007.

It came up telling me that it was not closed properly and asked if I wanted to open in safe mode. Then it complained about the users mailbox possibly being damaged and proceeded to scan it for errors. Once the app came up it then posted this in the systray as I got an hourglass and had to wait again "A data file did not close properly the last time it was used and is being checked for problems. Performance might be affected while the check is in progress." The app is painfully slow getting e-mail from the server. It complains again about each of the clients archive folders (which he uses for reference constantly) saying they might be corrupt and proceeds to scan each of them. Finally everything seems to be up, but send/receive is stuck at 50% and will not move.

This is nightmare. This client was worried about the upgrade and I had to calm them down to do it, and now this I have to face on Monday. Right now I have the app open with all archive folders scanned and it works...that is until it's closed. Even if I go to file and exit, it will still come up and say it was not closed properly and ask if I want to start in safe mode. My client is going to freak out!

I have had this issue before and I tracked it all the way down to the .pst files created in 2003, that 2007 just does not like for some reason. I have got to get this fixed fast. It could be a huge ordeal for me come Monday.

I don't know what to do or where to even start. I attempted to remove it and re-install but got the same errors, and the .pst files were still open despite me removing Office through add/remove and rebooting before I re-installed.

Please help! Why does Office hate these .pst files, and why would it allow an upgrade if there were issues with them to begin with?

mtaffer