Project 2007 Closes When Adding Deliverable

We are running Project 2007 and Project Server 2007. Both are at the SP2 level.

Whenever we attempt to add a deliverable through Collaborate --> Manage
Deliverables everything works until we click "done." At that point the
application says it has encountered a problem and needs to close. The error
signature appears below.

Error Signature:
AppName: winproj.exe AppVer: 12.0.6423.1000 AppStamp:49b0d864
ModName: mshtml.dll ModVer: 8.0.6001.18812 ModStamp:4a631d43
fDebug: 0 Offset: 002543a2

This is appearing on multiple workstations as well as across all the
projects. We are running Symantec AntiVirus.

This use to work and then all of a sudden this error started occurring. I
even ent back to the original 2007 release and it would do the same thing
there. I've done multiple reinstalls of MS Project to no avail.

One interesting thing is when we restart MS Project and check out
deliverables list the new deliverable that we created is actually there. It's
even in the deliverable list in the project workspace on Project Server. I
could live with this if we had few deliverables but we are working on a
project that has 60+ deliverables that need to be listed. Restarting after
each "done" is not a reasonable workaround.

I'm wondering if anyone else is encountering this issue or if anyone knows
of a solution. I thought I'd check the newsgroup before opening an incident
with Microsoft.

Any help would be appreciated.

--
Chet Dodge, Program Manager
Inter-Tel

Hi Chet,

Try posting on the microsoft.public.project.server newsgroup (forum).
Please see FAQ Item: 24. Project Newsgroups. FAQs, companion products and
other useful Project information can be seen at this web address:
http://project.mvps.org/faqs.htm

Mike Glen
Project MVP


"Chet" <chet_dodge@inter-tel.com> wrote in message
news:89CF4655-C05A-4922-BC2D-4DBEEF527926@microsoft.com...
> We are running Project 2007 and Project Server 2007. Both are at the SP2
> level.
>
> Whenever we attempt to add a deliverable through Collaborate --> Manage
> Deliverables everything works until we click "done." At that point the
> application says it has encountered a problem and needs to close. The
> error
> signature appears below.
>
> Error Signature:
> AppName: winproj.exe AppVer: 12.0.6423.1000 AppStamp:49b0d864
> ModName: mshtml.dll ModVer: 8.0.6001.18812 ModStamp:4a631d43
> fDebug: 0 Offset: 002543a2
>
> This is appearing on multiple workstations as well as across all the
> projects. We are running Symantec AntiVirus.
>
> This use to work and then all of a sudden this error started occurring. I
> even ent back to the original 2007 release and it would do the same thing
> there. I've done multiple reinstalls of MS Project to no avail.
>
> One interesting thing is when we restart MS Project and check out
> deliverables list the new deliverable that we created is actually there.
> It's
> even in the deliverable list in the project workspace on Project Server.
> I
> could live with this if we had few deliverables but we are working on a
> project that has 60+ deliverables that need to be listed. Restarting
> after
> each "done" is not a reasonable workaround.
>
> I'm wondering if anyone else is encountering this issue or if anyone knows
> of a solution. I thought I'd check the newsgroup before opening an
> incident
> with Microsoft.
>
> Any help would be appreciated.
>
> --
> Chet Dodge, Program Manager
> Inter-Tel

Thanks Glen. I went over there and found that IE8 was causing the issue. I
didn't think in terms of the server since it was the PC application that was
crashing.
--
Chet Dodge, Program Manager
Inter-Tel


"Mike Glen" wrote:

> Hi Chet,
>
> Try posting on the microsoft.public.project.server newsgroup (forum).
> Please see FAQ Item: 24. Project Newsgroups. FAQs, companion products and
> other useful Project information can be seen at this web address:
> http://project.mvps.org/faqs.htm
>
> Mike Glen
> Project MVP
>
>
> "Chet" <chet_dodge@inter-tel.com> wrote in message
> news:89CF4655-C05A-4922-BC2D-4DBEEF527926@microsoft.com...
> > We are running Project 2007 and Project Server 2007. Both are at the SP2
> > level.
> >
> > Whenever we attempt to add a deliverable through Collaborate --> Manage
> > Deliverables everything works until we click "done." At that point the
> > application says it has encountered a problem and needs to close. The
> > error
> > signature appears below.
> >
> > Error Signature:
> > AppName: winproj.exe AppVer: 12.0.6423.1000 AppStamp:49b0d864
> > ModName: mshtml.dll ModVer: 8.0.6001.18812 ModStamp:4a631d43
> > fDebug: 0 Offset: 002543a2
> >
> > This is appearing on multiple workstations as well as across all the
> > projects. We are running Symantec AntiVirus.
> >
> > This use to work and then all of a sudden this error started occurring. I
> > even ent back to the original 2007 release and it would do the same thing
> > there. I've done multiple reinstalls of MS Project to no avail.
> >
> > One interesting thing is when we restart MS Project and check out
> > deliverables list the new deliverable that we created is actually there.
> > It's
> > even in the deliverable list in the project workspace on Project Server.
> > I
> > could live with this if we had few deliverables but we are working on a
> > project that has 60+ deliverables that need to be listed. Restarting
> > after
> > each "done" is not a reasonable workaround.
> >
> > I'm wondering if anyone else is encountering this issue or if anyone knows
> > of a solution. I thought I'd check the newsgroup before opening an
> > incident
> > with Microsoft.
> >
> > Any help would be appreciated.
> >
> > --
> > Chet Dodge, Program Manager
> > Inter-Tel
>
>

You're welcome, Chet :-)

Mike Glen
MS Project MVP
See http://tinyurl.com/2xbhc for my free Project Tutorials


"Chet" <chet_dodge@inter-tel.com> wrote in message
news:0D050172-8D7D-4E25-99C0-54182C167AE6@microsoft.com...
> Thanks Glen. I went over there and found that IE8 was causing the issue.
> I
> didn't think in terms of the server since it was the PC application that
> was
> crashing.
> --
> Chet Dodge, Program Manager
> Inter-Tel
>
>
> "Mike Glen" wrote:
>
>> Hi Chet,
>>
>> Try posting on the microsoft.public.project.server newsgroup (forum).
>> Please see FAQ Item: 24. Project Newsgroups. FAQs, companion products
>> and
>> other useful Project information can be seen at this web address:
>> http://project.mvps.org/faqs.htm
>>
>> Mike Glen
>> Project MVP
>>
>>
>> "Chet" <chet_dodge@inter-tel.com> wrote in message
>> news:89CF4655-C05A-4922-BC2D-4DBEEF527926@microsoft.com...
>> > We are running Project 2007 and Project Server 2007. Both are at the
>> > SP2
>> > level.
>> >
>> > Whenever we attempt to add a deliverable through Collaborate --> Manage
>> > Deliverables everything works until we click "done." At that point the
>> > application says it has encountered a problem and needs to close. The
>> > error
>> > signature appears below.
>> >
>> > Error Signature:
>> > AppName: winproj.exe AppVer: 12.0.6423.1000 AppStamp:49b0d864
>> > ModName: mshtml.dll ModVer: 8.0.6001.18812 ModStamp:4a631d43
>> > fDebug: 0 Offset: 002543a2
>> >
>> > This is appearing on multiple workstations as well as across all the
>> > projects. We are running Symantec AntiVirus.
>> >
>> > This use to work and then all of a sudden this error started occurring.
>> > I
>> > even ent back to the original 2007 release and it would do the same
>> > thing
>> > there. I've done multiple reinstalls of MS Project to no avail.
>> >
>> > One interesting thing is when we restart MS Project and check out
>> > deliverables list the new deliverable that we created is actually
>> > there.
>> > It's
>> > even in the deliverable list in the project workspace on Project
>> > Server.
>> > I
>> > could live with this if we had few deliverables but we are working on a
>> > project that has 60+ deliverables that need to be listed. Restarting
>> > after
>> > each "done" is not a reasonable workaround.
>> >
>> > I'm wondering if anyone else is encountering this issue or if anyone
>> > knows
>> > of a solution. I thought I'd check the newsgroup before opening an
>> > incident
>> > with Microsoft.
>> >
>> > Any help would be appreciated.
>> >
>> > --
>> > Chet Dodge, Program Manager
>> > Inter-Tel
>>
>>