ksuser.dll is not a valid Windows image

When I try to open iTunes, it will not open and the following error message
is prompted:

DDE Server Window: iTunes.exe - Bad Image The application or DLL
C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
this against your installation diskette.

I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows firewall
is active. My security updates stay current. AVG Anti Virus scans each
night.

Also, I have received the following error message when trying to open/
listen to a voice mail delivered to me via e-mail:

0xC00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with
your sound device, such as a sound card or sound controller.

Error ID = 0xC00D11BA, Condition ID = 0x00000000


FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse Generic
10.ITI. Since then, I have run multiple programs and my system seems to be
clean.

Recent changes to my computer........I added new RAM and downloaded Apple's
Safari.

This issue occurred within the last few days.

What can I do to correct this problem?

Regards,

Scott

What is your OS?
What version of ksuser.dll is in your system?You can download the
specific version from the web.

"I'm getting error 0xc00d11ba... "
http://zachd.com/pss/pss.html#0xc00d11ba

regards,
S.Sengupta[MS-MVP]


Scott wrote:
> When I try to open iTunes, it will not open and the following error message
> is prompted:
>
> DDE Server Window: iTunes.exe - Bad Image The application or DLL
> C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> this against your installation diskette.
>
> I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows firewall
> is active. My security updates stay current. AVG Anti Virus scans each
> night.
>
> Also, I have received the following error message when trying to open/
> listen to a voice mail delivered to me via e-mail:
>
> 0xC00D11BA: Cannot play the file
> Windows Media Player cannot play the file because there is a problem with
> your sound device, such as a sound card or sound controller.
>
> Error ID = 0xC00D11BA, Condition ID = 0x00000000
>
>
> FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse Generic
> 10.ITI. Since then, I have run multiple programs and my system seems to be
> clean.
>
> Recent changes to my computer........I added new RAM and downloaded Apple's
> Safari.
>
> This issue occurred within the last few days.
>
> What can I do to correct this problem?
>
> Regards,
>
> Scott

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2

DELL Dimension 4550

Intel(R)
Pentium(R) 4 CPU 2.00GHz
2.00 GHz, 1,00 GB of RAM

ksuser.dll Version # 5.3.2600.2180


"S.Sengupta" wrote:

> What is your OS?
> What version of ksuser.dll is in your system?You can download the
> specific version from the web.
>
> "I'm getting error 0xc00d11ba... "
> http://zachd.com/pss/pss.html#0xc00d11ba
>
> regards,
> S.Sengupta[MS-MVP]
>
>
> Scott wrote:
> > When I try to open iTunes, it will not open and the following error message
> > is prompted:
> >
> > DDE Server Window: iTunes.exe - Bad Image The application or DLL
> > C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> > this against your installation diskette.
> >
> > I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows firewall
> > is active. My security updates stay current. AVG Anti Virus scans each
> > night.
> >
> > Also, I have received the following error message when trying to open/
> > listen to a voice mail delivered to me via e-mail:
> >
> > 0xC00D11BA: Cannot play the file
> > Windows Media Player cannot play the file because there is a problem with
> > your sound device, such as a sound card or sound controller.
> >
> > Error ID = 0xC00D11BA, Condition ID = 0x00000000
> >
> >
> > FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse Generic
> > 10.ITI. Since then, I have run multiple programs and my system seems to be
> > clean.
> >
> > Recent changes to my computer........I added new RAM and downloaded Apple's
> > Safari.
> >
> > This issue occurred within the last few days.
> >
> > What can I do to correct this problem?
> >
> > Regards,
> >
> > Scott
>

You can download from here:-
http://www.driverskit.com/dll/ksuser.dll/1556.html

regards,
S.Sengupta[MS-MVP]

Scott wrote:
> Microsoft Windows XP
> Home Edition
> Version 2002
> Service Pack 2
>
> DELL Dimension 4550
>
> Intel(R)
> Pentium(R) 4 CPU 2.00GHz
> 2.00 GHz, 1,00 GB of RAM
>
> ksuser.dll Version # 5.3.2600.2180
>
>
> "S.Sengupta" wrote:
>
>
>>What is your OS?
>>What version of ksuser.dll is in your system?You can download the
>>specific version from the web.
>>
>>"I'm getting error 0xc00d11ba... "
>>http://zachd.com/pss/pss.html#0xc00d11ba
>>
>>regards,
>>S.Sengupta[MS-MVP]
>>
>>
>>Scott wrote:
>>
>>>When I try to open iTunes, it will not open and the following error message
>>>is prompted:
>>>
>>>DDE Server Window: iTunes.exe - Bad Image The application or DLL
>>>C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
>>>this against your installation diskette.
>>>
>>>I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows firewall
>>>is active. My security updates stay current. AVG Anti Virus scans each
>>>night.
>>>
>>>Also, I have received the following error message when trying to open/
>>>listen to a voice mail delivered to me via e-mail:
>>>
>>>0xC00D11BA: Cannot play the file
>>>Windows Media Player cannot play the file because there is a problem with
>>>your sound device, such as a sound card or sound controller.
>>>
>>>Error ID = 0xC00D11BA, Condition ID = 0x00000000
>>>
>>>
>>>FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse Generic
>>>10.ITI. Since then, I have run multiple programs and my system seems to be
>>>clean.
>>>
>>>Recent changes to my computer........I added new RAM and downloaded Apple's
>>>Safari.
>>>
>>>This issue occurred within the last few days.
>>>
>>>What can I do to correct this problem?
>>>
>>>Regards,
>>>
>>>Scott
>>

iTunes still does not open / work. I think I am having problems with
multiple DLL's.

I have XP Medic. It says everything is OK.

Also, I cannot open Support and Help in the Start section.

Frustrating......


"S.Sengupta" wrote:

> You can download from here:-
> http://www.driverskit.com/dll/ksuser.dll/1556.html
>
> regards,
> S.Sengupta[MS-MVP]
>
> Scott wrote:
> > Microsoft Windows XP
> > Home Edition
> > Version 2002
> > Service Pack 2
> >
> > DELL Dimension 4550
> >
> > Intel(R)
> > Pentium(R) 4 CPU 2.00GHz
> > 2.00 GHz, 1,00 GB of RAM
> >
> > ksuser.dll Version # 5.3.2600.2180
> >
> >
> > "S.Sengupta" wrote:
> >
> >
> >>What is your OS?
> >>What version of ksuser.dll is in your system?You can download the
> >>specific version from the web.
> >>
> >>"I'm getting error 0xc00d11ba... "
> >>http://zachd.com/pss/pss.html#0xc00d11ba
> >>
> >>regards,
> >>S.Sengupta[MS-MVP]
> >>
> >>
> >>Scott wrote:
> >>
> >>>When I try to open iTunes, it will not open and the following error message
> >>>is prompted:
> >>>
> >>>DDE Server Window: iTunes.exe - Bad Image The application or DLL
> >>>C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> >>>this against your installation diskette.
> >>>
> >>>I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows firewall
> >>>is active. My security updates stay current. AVG Anti Virus scans each
> >>>night.
> >>>
> >>>Also, I have received the following error message when trying to open/
> >>>listen to a voice mail delivered to me via e-mail:
> >>>
> >>>0xC00D11BA: Cannot play the file
> >>>Windows Media Player cannot play the file because there is a problem with
> >>>your sound device, such as a sound card or sound controller.
> >>>
> >>>Error ID = 0xC00D11BA, Condition ID = 0x00000000
> >>>
> >>>
> >>>FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse Generic
> >>>10.ITI. Since then, I have run multiple programs and my system seems to be
> >>>clean.
> >>>
> >>>Recent changes to my computer........I added new RAM and downloaded Apple's
> >>>Safari.
> >>>
> >>>This issue occurred within the last few days.
> >>>
> >>>What can I do to correct this problem?
> >>>
> >>>Regards,
> >>>
> >>>Scott
> >>
>

You might get more/better help by posting in an appropriate forum as this
one is for Windows Media Center. I would suggest a XP general forum or (the
most logical) an iTunes or Apple newsgroup.
--
James
Orlando (Goofy says "Hey"), Florida

"Scott" <Scott@discussions.microsoft.com> wrote in message
news:28D046FC-55F9-4259-94AB-675B199EA7B3@microsoft.com...
> iTunes still does not open / work. I think I am having problems with
> multiple DLL's.
>
> I have XP Medic. It says everything is OK.
>
> Also, I cannot open Support and Help in the Start section.
>
> Frustrating......
>
>
> "S.Sengupta" wrote:
>
>> You can download from here:-
>> http://www.driverskit.com/dll/ksuser.dll/1556.html
>>
>> regards,
>> S.Sengupta[MS-MVP]
>>
>> Scott wrote:
>> > Microsoft Windows XP
>> > Home Edition
>> > Version 2002
>> > Service Pack 2
>> >
>> > DELL Dimension 4550
>> >
>> > Intel(R)
>> > Pentium(R) 4 CPU 2.00GHz
>> > 2.00 GHz, 1,00 GB of RAM
>> >
>> > ksuser.dll Version # 5.3.2600.2180
>> >
>> >
>> > "S.Sengupta" wrote:
>> >
>> >
>> >>What is your OS?
>> >>What version of ksuser.dll is in your system?You can download the
>> >>specific version from the web.
>> >>
>> >>"I'm getting error 0xc00d11ba... "
>> >>http://zachd.com/pss/pss.html#0xc00d11ba
>> >>
>> >>regards,
>> >>S.Sengupta[MS-MVP]
>> >>
>> >>
>> >>Scott wrote:
>> >>
>> >>>When I try to open iTunes, it will not open and the following error
>> >>>message
>> >>>is prompted:
>> >>>
>> >>>DDE Server Window: iTunes.exe - Bad Image The application or DLL
>> >>>C:\windows\system32\ksuser.dll is not a valid Windows image. Please
>> >>>check
>> >>>this against your installation diskette.
>> >>>
>> >>>I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows
>> >>>firewall
>> >>>is active. My security updates stay current. AVG Anti Virus scans
>> >>>each
>> >>>night.
>> >>>
>> >>>Also, I have received the following error message when trying to open/
>> >>>listen to a voice mail delivered to me via e-mail:
>> >>>
>> >>>0xC00D11BA: Cannot play the file
>> >>>Windows Media Player cannot play the file because there is a problem
>> >>>with
>> >>>your sound device, such as a sound card or sound controller.
>> >>>
>> >>>Error ID = 0xC00D11BA, Condition ID = 0x00000000
>> >>>
>> >>>
>> >>>FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse
>> >>>Generic
>> >>>10.ITI. Since then, I have run multiple programs and my system seems
>> >>>to be
>> >>>clean.
>> >>>
>> >>>Recent changes to my computer........I added new RAM and downloaded
>> >>>Apple's
>> >>>Safari.
>> >>>
>> >>>This issue occurred within the last few days.
>> >>>
>> >>>What can I do to correct this problem?
>> >>>
>> >>>Regards,
>> >>>
>> >>>Scott
>> >>
>>

Have you tried manually installing the latest version of iTunes from Apple's
website?
http://www.apple.com/itunes/download/

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


"Scott" <Scott@discussions.microsoft.com> wrote in message
news:5EA99C0E-3251-400C-9BF1-A6B31992B58E@microsoft.com...
> When I try to open iTunes, it will not open and the following error
> message
> is prompted:
>
> DDE Server Window: iTunes.exe - Bad Image The application or DLL
> C:\windows\system32\ksuser.dll is not a valid Windows image. Please check
> this against your installation diskette.
>
> I have Windows XP, AVG Anti Virus, Windows Defender, and my Windows
> firewall
> is active. My security updates stay current. AVG Anti Virus scans each
> night.
>
> Also, I have received the following error message when trying to open/
> listen to a voice mail delivered to me via e-mail:
>
> 0xC00D11BA: Cannot play the file
> Windows Media Player cannot play the file because there is a problem with
> your sound device, such as a sound card or sound controller.
>
> Error ID = 0xC00D11BA, Condition ID = 0x00000000
>
>
> FYI...On 4/9/08 and 4/10/08, my AVG Anti Virus captured Trojan Horse
> Generic
> 10.ITI. Since then, I have run multiple programs and my system seems to
> be
> clean.
>
> Recent changes to my computer........I added new RAM and downloaded
> Apple's
> Safari.
>
> This issue occurred within the last few days.
>
> What can I do to correct this problem?
>
> Regards,
>
> Scott