Vista MC Error Code 13

Hi all!

Been having a few problems with my Media centre guide since I upgraded my TV
card. Since upgrading and scanning for new channels it has been unable to
download the guide data, before it would just sit on the same screen with
the progress bar and not move. Earlier tonight I tried it and its giving me
error code 13.

I have searched the net and their doesn't seem to be any solutions for Vista
MC only XP MCE.

Hopefully somebody on here will know :)

Thanks

--
Paul

I have the same problem. I just updated the drivers for my ATI TVWonder 650
card. I get to the point where MC lists my available guides. When it goes to
download, it sits there with 3 dots showing for a few minutes before saying
that it couldn't download the guide. In event viewer it says that MC
encounter error code 13. I have Netscape Antivirus allowing ehsched to
connect to the internet. It obviously is because it can pull up a list of
guides. I have seen the articles about deleting the existing guide info and
reregistering dlls but they don't work for me. Any suggestions?

"Paul Beattie [Windows Live Butterfly]" wrote:

> Hi all!
>
> Been having a few problems with my Media centre guide since I upgraded my TV
> card. Since upgrading and scanning for new channels it has been unable to
> download the guide data, before it would just sit on the same screen with
> the progress bar and not move. Earlier tonight I tried it and its giving me
> error code 13.
>
> I have searched the net and their doesn't seem to be any solutions for Vista
> MC only XP MCE.
>
> Hopefully somebody on here will know :)
>
> Thanks
>
> --
> Paul
>
>

Any ideas?

"ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> I have the same problem. I just updated the drivers for my ATI TVWonder
> 650
> card. I get to the point where MC lists my available guides. When it goes
> to
> download, it sits there with 3 dots showing for a few minutes before
> saying
> that it couldn't download the guide. In event viewer it says that MC
> encounter error code 13. I have Netscape Antivirus allowing ehsched to
> connect to the internet. It obviously is because it can pull up a list of
> guides. I have seen the articles about deleting the existing guide info
> and
> reregistering dlls but they don't work for me. Any suggestions?
>
> "Paul Beattie [Windows Live Butterfly]" wrote:
>
>> Hi all!
>>
>> Been having a few problems with my Media centre guide since I upgraded my
>> TV
>> card. Since upgrading and scanning for new channels it has been unable to
>> download the guide data, before it would just sit on the same screen with
>> the progress bar and not move. Earlier tonight I tried it and its giving
>> me
>> error code 13.
>>
>> I have searched the net and their doesn't seem to be any solutions for
>> Vista
>> MC only XP MCE.
>>
>> Hopefully somebody on here will know :)
>>
>> Thanks
>>
>> --
>> Paul
>>
>>

My MC has usddenly started receiving guides now. I'm not sure what the
problem was.

Strange, think I will just give up on MC. Was really good but theirs no
community support, no support from MS or anything. Waste of time to be
honest.

Never seen such a poor response from a community as I have with Vista MC.

"ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
news:240307FA-8F63-462E-9672-E49760C35AFC@microsoft.com...
> My MC has usddenly started receiving guides now. I'm not sure what the
> problem was.

"Paul Beattie" <paulbeattie36NoSpAm@hotmail.com> wrote in message
news:ObH5rbpkIHA.3780@TK2MSFTNGP06.phx.gbl...
> Strange, think I will just give up on MC. Was really good but theirs no
> community support, no support from MS or anything. Waste of time to be
> honest.
>
> Never seen such a poor response from a community as I have with Vista MC.
>



It's individuals that respond, not communities.

My understanding of the Code 13 error is that it's essentially a firewall
issue, and revolves around the way Microsoft is testing the Internet
connection.There seem to be a variety of methods it can use for this.

It either tries retrieving the site

http://www.msftncsi.com/ncsi.txt

ie a small text file which you can view in a browser, or does something
similar with other ip addresses such as 65.55.13.251 (another Microsoft
owned web server). If the method it chooses fails then it throws up this
Code 13 error, telling you there's a problem with the Internet connection,
even when it's obvious there isn't.

Although not an ideal long-term solution, you should be able to download the
guide by temporarily disabling the Windows firewall (assuming that's the
only firewall you've got running), and then reenabling it once done.

These commands run from an elevated ("Run as administrator") command prompt
on Vista should enable you to do that

net stop MpsSvc (stops the firewall)
net start MpsSvc (restarts the firewall)

--
Jon

Assuming "Netscape Antivirus" is Norton.

Norton is likely causing your problem.
Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems which don’t always appear immediately.
Download and run the Norton Removal Tool.
http://service1.symantec.com/SUPPORT...05033108162039

-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

"ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
>I have the same problem. I just updated the drivers for my ATI TVWonder 650
> card. I get to the point where MC lists my available guides. When it goes
> to
> download, it sits there with 3 dots showing for a few minutes before
> saying
> that it couldn't download the guide. In event viewer it says that MC
> encounter error code 13. I have Netscape Antivirus allowing ehsched to
> connect to the internet. It obviously is because it can pull up a list of
> guides. I have seen the articles about deleting the existing guide info
> and
> reregistering dlls but they don't work for me. Any suggestions?
>
> "Paul Beattie [Windows Live Butterfly]" wrote:
>
>> Hi all!
>>
>> Been having a few problems with my Media centre guide since I upgraded my
>> TV
>> card. Since upgrading and scanning for new channels it has been unable to
>> download the guide data, before it would just sit on the same screen with
>> the progress bar and not move. Earlier tonight I tried it and its giving
>> me
>> error code 13.
>>
>> I have searched the net and their doesn't seem to be any solutions for
>> Vista
>> MC only XP MCE.
>>
>> Hopefully somebody on here will know :)
>>
>> Thanks
>>
>> --
>> Paul
>>
>>

No luck with that sadly.

"Jon" <Email_Address@SomewhereOrOther.com> wrote in message
news:eDGqCvwkIHA.4140@TK2MSFTNGP04.phx.gbl...
> "Paul Beattie" <paulbeattie36NoSpAm@hotmail.com> wrote in message
> news:ObH5rbpkIHA.3780@TK2MSFTNGP06.phx.gbl...
>> Strange, think I will just give up on MC. Was really good but theirs no
>> community support, no support from MS or anything. Waste of time to be
>> honest.
>>
>> Never seen such a poor response from a community as I have with Vista MC.
>>
>
>
>
> It's individuals that respond, not communities.
>
> My understanding of the Code 13 error is that it's essentially a firewall
> issue, and revolves around the way Microsoft is testing the Internet
> connection.There seem to be a variety of methods it can use for this.
>
> It either tries retrieving the site
>
> http://www.msftncsi.com/ncsi.txt
>
> ie a small text file which you can view in a browser, or does something
> similar with other ip addresses such as 65.55.13.251 (another Microsoft
> owned web server). If the method it chooses fails then it throws up this
> Code 13 error, telling you there's a problem with the Internet connection,
> even when it's obvious there isn't.
>
> Although not an ideal long-term solution, you should be able to download
> the guide by temporarily disabling the Windows firewall (assuming that's
> the only firewall you've got running), and then reenabling it once done.
>
> These commands run from an elevated ("Run as administrator") command
> prompt on Vista should enable you to do that
>
> net stop MpsSvc (stops the firewall)
> net start MpsSvc (restarts the firewall)
>
> --
> Jon
>
>
>

Same issue, but I have always been running AVG.
Even disabled I am not able to get the guide.
Couple of other things I have noticed. With or without AVG turned on:

- Can not remote dekstop to the PC (another issue i am trying to resolve)
- Does not respond to pings on the lan, but can ping the gateway and other
devices.
- I have added a site white list on the router based on the logs for
microsoft epg site.
- Other applications on he PC (itunes for example) and in MCE (sport scores,
internet trailers etc) are all being downloaded correctly.

Any help would be appreciated.

"Bob" wrote:

> Assuming "Netscape Antivirus" is Norton.
>
> Norton is likely causing your problem.
> Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> Defender. Disabling Norton is not enough. You need to completely uninstall
> it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> known to cause many problems which don’t always appear immediately.
> Download and run the Norton Removal Tool.
> http://service1.symantec.com/SUPPORT...05033108162039
>
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
>
> "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
> news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> >I have the same problem. I just updated the drivers for my ATI TVWonder 650
> > card. I get to the point where MC lists my available guides. When it goes
> > to
> > download, it sits there with 3 dots showing for a few minutes before
> > saying
> > that it couldn't download the guide. In event viewer it says that MC
> > encounter error code 13. I have Netscape Antivirus allowing ehsched to
> > connect to the internet. It obviously is because it can pull up a list of
> > guides. I have seen the articles about deleting the existing guide info
> > and
> > reregistering dlls but they don't work for me. Any suggestions?
> >
> > "Paul Beattie [Windows Live Butterfly]" wrote:
> >
> >> Hi all!
> >>
> >> Been having a few problems with my Media centre guide since I upgraded my
> >> TV
> >> card. Since upgrading and scanning for new channels it has been unable to
> >> download the guide data, before it would just sit on the same screen with
> >> the progress bar and not move. Earlier tonight I tried it and its giving
> >> me
> >> error code 13.
> >>
> >> I have searched the net and their doesn't seem to be any solutions for
> >> Vista
> >> MC only XP MCE.
> >>
> >> Hopefully somebody on here will know :)
> >>
> >> Thanks
> >>
> >> --
> >> Paul
> >>
> >>
>
>

Anyone...Ayyone...Bueller???

"AH" wrote:

> Same issue, but I have always been running AVG.
> Even disabled I am not able to get the guide.
> Couple of other things I have noticed. With or without AVG turned on:
>
> - Can not remote dekstop to the PC (another issue i am trying to resolve)
> - Does not respond to pings on the lan, but can ping the gateway and other
> devices.
> - I have added a site white list on the router based on the logs for
> microsoft epg site.
> - Other applications on he PC (itunes for example) and in MCE (sport scores,
> internet trailers etc) are all being downloaded correctly.
>
> Any help would be appreciated.
>
> "Bob" wrote:
>
> > Assuming "Netscape Antivirus" is Norton.
> >
> > Norton is likely causing your problem.
> > Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> > http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> > Defender. Disabling Norton is not enough. You need to completely uninstall
> > it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> > known to cause many problems which don’t always appear immediately.
> > Download and run the Norton Removal Tool.
> > http://service1.symantec.com/SUPPORT...05033108162039
> >
> > -------
> > *Report back, please*
> > [When responding to posts, please include the post(s) you are replying to so
> > that others may learn and benefit from the issue]
> >
> > [How to ask a question]
> > http://support.microsoft.com/kb/555375
> >
> > "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
> > news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> > >I have the same problem. I just updated the drivers for my ATI TVWonder 650
> > > card. I get to the point where MC lists my available guides. When it goes
> > > to
> > > download, it sits there with 3 dots showing for a few minutes before
> > > saying
> > > that it couldn't download the guide. In event viewer it says that MC
> > > encounter error code 13. I have Netscape Antivirus allowing ehsched to
> > > connect to the internet. It obviously is because it can pull up a list of
> > > guides. I have seen the articles about deleting the existing guide info
> > > and
> > > reregistering dlls but they don't work for me. Any suggestions?
> > >
> > > "Paul Beattie [Windows Live Butterfly]" wrote:
> > >
> > >> Hi all!
> > >>
> > >> Been having a few problems with my Media centre guide since I upgraded my
> > >> TV
> > >> card. Since upgrading and scanning for new channels it has been unable to
> > >> download the guide data, before it would just sit on the same screen with
> > >> the progress bar and not move. Earlier tonight I tried it and its giving
> > >> me
> > >> error code 13.
> > >>
> > >> I have searched the net and their doesn't seem to be any solutions for
> > >> Vista
> > >> MC only XP MCE.
> > >>
> > >> Hopefully somebody on here will know :)
> > >>
> > >> Thanks
> > >>
> > >> --
> > >> Paul
> > >>
> > >>
> >
> >

I dont think the problem is on your end. Just recently I've started
experiencing error 13s too.

It varies but I get a successful guide download from about 1 every 3
tries to 1 every 10 tries.

I've made no changes, so I know its not anything on my end. I also
have 2 MCE machines and both are doing it.

Other people have told me that they too are experiencing the same
problem.

It seems that something funky is happening at the servers.

-dickm



On Tue, 15 Apr 2008 15:34:00 -0700, AH <AH@discussions.microsoft.com>
wrote:

>Anyone...Ayyone...Bueller???
>
>"AH" wrote:
>
>> Same issue, but I have always been running AVG.
>> Even disabled I am not able to get the guide.
>> Couple of other things I have noticed. With or without AVG turned on:
>>
>> - Can not remote dekstop to the PC (another issue i am trying to resolve)
>> - Does not respond to pings on the lan, but can ping the gateway and other
>> devices.
>> - I have added a site white list on the router based on the logs for
>> microsoft epg site.
>> - Other applications on he PC (itunes for example) and in MCE (sport scores,
>> internet trailers etc) are all being downloaded correctly.
>>
>> Any help would be appreciated.
>>
>> "Bob" wrote:
>>
>> > Assuming "Netscape Antivirus" is Norton.
>> >
>> > Norton is likely causing your problem.
>> > Replace Norton with the free AVG http://free.grisoft.com/ or Avast
>> > http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
>> > Defender. Disabling Norton is not enough. You need to completely uninstall
>> > it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
>> > known to cause many problems which don’t always appear immediately.
>> > Download and run the Norton Removal Tool.
>> > http://service1.symantec.com/SUPPORT...05033108162039
>> >
>> > -------
>> > *Report back, please*
>> > [When responding to posts, please include the post(s) you are replying to so
>> > that others may learn and benefit from the issue]
>> >
>> > [How to ask a question]
>> > http://support.microsoft.com/kb/555375
>> >
>> > "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
>> > news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
>> > >I have the same problem. I just updated the drivers for my ATI TVWonder 650
>> > > card. I get to the point where MC lists my available guides. When it goes
>> > > to
>> > > download, it sits there with 3 dots showing for a few minutes before
>> > > saying
>> > > that it couldn't download the guide. In event viewer it says that MC
>> > > encounter error code 13. I have Netscape Antivirus allowing ehsched to
>> > > connect to the internet. It obviously is because it can pull up a list of
>> > > guides. I have seen the articles about deleting the existing guide info
>> > > and
>> > > reregistering dlls but they don't work for me. Any suggestions?
>> > >
>> > > "Paul Beattie [Windows Live Butterfly]" wrote:
>> > >
>> > >> Hi all!
>> > >>
>> > >> Been having a few problems with my Media centre guide since I upgraded my
>> > >> TV
>> > >> card. Since upgrading and scanning for new channels it has been unable to
>> > >> download the guide data, before it would just sit on the same screen with
>> > >> the progress bar and not move. Earlier tonight I tried it and its giving
>> > >> me
>> > >> error code 13.
>> > >>
>> > >> I have searched the net and their doesn't seem to be any solutions for
>> > >> Vista
>> > >> MC only XP MCE.
>> > >>
>> > >> Hopefully somebody on here will know :)
>> > >>
>> > >> Thanks
>> > >>
>> > >> --
>> > >> Paul
>> > >>
>> > >>
>> >
>> >

Same issue re Code 13
I use MSN McAfee and DSL with Qwest

How do I fix?



"AH" wrote:

> Anyone...Ayyone...Bueller???
>
> "AH" wrote:
>
> > Same issue, but I have always been running AVG.
> > Even disabled I am not able to get the guide.
> > Couple of other things I have noticed. With or without AVG turned on:
> >
> > - Can not remote dekstop to the PC (another issue i am trying to resolve)
> > - Does not respond to pings on the lan, but can ping the gateway and other
> > devices.
> > - I have added a site white list on the router based on the logs for
> > microsoft epg site.
> > - Other applications on he PC (itunes for example) and in MCE (sport scores,
> > internet trailers etc) are all being downloaded correctly.
> >
> > Any help would be appreciated.
> >
> > "Bob" wrote:
> >
> > > Assuming "Netscape Antivirus" is Norton.
> > >
> > > Norton is likely causing your problem.
> > > Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> > > http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> > > Defender. Disabling Norton is not enough. You need to completely uninstall
> > > it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> > > known to cause many problems which don’t always appear immediately.
> > > Download and run the Norton Removal Tool.
> > > http://service1.symantec.com/SUPPORT...05033108162039
> > >
> > > -------
> > > *Report back, please*
> > > [When responding to posts, please include the post(s) you are replying to so
> > > that others may learn and benefit from the issue]
> > >
> > > [How to ask a question]
> > > http://support.microsoft.com/kb/555375
> > >
> > > "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
> > > news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> > > >I have the same problem. I just updated the drivers for my ATI TVWonder 650
> > > > card. I get to the point where MC lists my available guides. When it goes
> > > > to
> > > > download, it sits there with 3 dots showing for a few minutes before
> > > > saying
> > > > that it couldn't download the guide. In event viewer it says that MC
> > > > encounter error code 13. I have Netscape Antivirus allowing ehsched to
> > > > connect to the internet. It obviously is because it can pull up a list of
> > > > guides. I have seen the articles about deleting the existing guide info
> > > > and
> > > > reregistering dlls but they don't work for me. Any suggestions?
> > > >
> > > > "Paul Beattie [Windows Live Butterfly]" wrote:
> > > >
> > > >> Hi all!
> > > >>
> > > >> Been having a few problems with my Media centre guide since I upgraded my
> > > >> TV
> > > >> card. Since upgrading and scanning for new channels it has been unable to
> > > >> download the guide data, before it would just sit on the same screen with
> > > >> the progress bar and not move. Earlier tonight I tried it and its giving
> > > >> me
> > > >> error code 13.
> > > >>
> > > >> I have searched the net and their doesn't seem to be any solutions for
> > > >> Vista
> > > >> MC only XP MCE.
> > > >>
> > > >> Hopefully somebody on here will know :)
> > > >>
> > > >> Thanks
> > > >>
> > > >> --
> > > >> Paul
> > > >>
> > > >>
> > >
> > >

Ok so it is too varied and widespread to be a configuration issue.
I have checked my Fortinet logs and I see the connection on ports 443 and
port 80. I am at the point of doing a packet dump on the router but this is
getting ridiculous.
At what point would Microsoft help us out?

"Bob G" wrote:

> Same issue re Code 13
> I use MSN McAfee and DSL with Qwest
>
> How do I fix?
>
>
>
> "AH" wrote:
>
> > Anyone...Ayyone...Bueller???
> >
> > "AH" wrote:
> >
> > > Same issue, but I have always been running AVG.
> > > Even disabled I am not able to get the guide.
> > > Couple of other things I have noticed. With or without AVG turned on:
> > >
> > > - Can not remote dekstop to the PC (another issue i am trying to resolve)
> > > - Does not respond to pings on the lan, but can ping the gateway and other
> > > devices.
> > > - I have added a site white list on the router based on the logs for
> > > microsoft epg site.
> > > - Other applications on he PC (itunes for example) and in MCE (sport scores,
> > > internet trailers etc) are all being downloaded correctly.
> > >
> > > Any help would be appreciated.
> > >
> > > "Bob" wrote:
> > >
> > > > Assuming "Netscape Antivirus" is Norton.
> > > >
> > > > Norton is likely causing your problem.
> > > > Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> > > > http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> > > > Defender. Disabling Norton is not enough. You need to completely uninstall
> > > > it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> > > > known to cause many problems which don’t always appear immediately.
> > > > Download and run the Norton Removal Tool.
> > > > http://service1.symantec.com/SUPPORT...05033108162039
> > > >
> > > > -------
> > > > *Report back, please*
> > > > [When responding to posts, please include the post(s) you are replying to so
> > > > that others may learn and benefit from the issue]
> > > >
> > > > [How to ask a question]
> > > > http://support.microsoft.com/kb/555375
> > > >
> > > > "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
> > > > news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> > > > >I have the same problem. I just updated the drivers for my ATI TVWonder 650
> > > > > card. I get to the point where MC lists my available guides. When it goes
> > > > > to
> > > > > download, it sits there with 3 dots showing for a few minutes before
> > > > > saying
> > > > > that it couldn't download the guide. In event viewer it says that MC
> > > > > encounter error code 13. I have Netscape Antivirus allowing ehsched to
> > > > > connect to the internet. It obviously is because it can pull up a list of
> > > > > guides. I have seen the articles about deleting the existing guide info
> > > > > and
> > > > > reregistering dlls but they don't work for me. Any suggestions?
> > > > >
> > > > > "Paul Beattie [Windows Live Butterfly]" wrote:
> > > > >
> > > > >> Hi all!
> > > > >>
> > > > >> Been having a few problems with my Media centre guide since I upgraded my
> > > > >> TV
> > > > >> card. Since upgrading and scanning for new channels it has been unable to
> > > > >> download the guide data, before it would just sit on the same screen with
> > > > >> the progress bar and not move. Earlier tonight I tried it and its giving
> > > > >> me
> > > > >> error code 13.
> > > > >>
> > > > >> I have searched the net and their doesn't seem to be any solutions for
> > > > >> Vista
> > > > >> MC only XP MCE.
> > > > >>
> > > > >> Hopefully somebody on here will know :)
> > > > >>
> > > > >> Thanks
> > > > >>
> > > > >> --
> > > > >> Paul
> > > > >>
> > > > >>
> > > >
> > > >

C'mn folks...This is getting ridiculous.
Its a Microsoft update realted problem...someone from MSN should atleast
look at this and make a suggestion

"AH" wrote:

> Ok so it is too varied and widespread to be a configuration issue.
> I have checked my Fortinet logs and I see the connection on ports 443 and
> port 80. I am at the point of doing a packet dump on the router but this is
> getting ridiculous.
> At what point would Microsoft help us out?
>
> "Bob G" wrote:
>
> > Same issue re Code 13
> > I use MSN McAfee and DSL with Qwest
> >
> > How do I fix?
> >
> >
> >
> > "AH" wrote:
> >
> > > Anyone...Ayyone...Bueller???
> > >
> > > "AH" wrote:
> > >
> > > > Same issue, but I have always been running AVG.
> > > > Even disabled I am not able to get the guide.
> > > > Couple of other things I have noticed. With or without AVG turned on:
> > > >
> > > > - Can not remote dekstop to the PC (another issue i am trying to resolve)
> > > > - Does not respond to pings on the lan, but can ping the gateway and other
> > > > devices.
> > > > - I have added a site white list on the router based on the logs for
> > > > microsoft epg site.
> > > > - Other applications on he PC (itunes for example) and in MCE (sport scores,
> > > > internet trailers etc) are all being downloaded correctly.
> > > >
> > > > Any help would be appreciated.
> > > >
> > > > "Bob" wrote:
> > > >
> > > > > Assuming "Netscape Antivirus" is Norton.
> > > > >
> > > > > Norton is likely causing your problem.
> > > > > Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> > > > > http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> > > > > Defender. Disabling Norton is not enough. You need to completely uninstall
> > > > > it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> > > > > known to cause many problems which don’t always appear immediately.
> > > > > Download and run the Norton Removal Tool.
> > > > > http://service1.symantec.com/SUPPORT...05033108162039
> > > > >
> > > > > -------
> > > > > *Report back, please*
> > > > > [When responding to posts, please include the post(s) you are replying to so
> > > > > that others may learn and benefit from the issue]
> > > > >
> > > > > [How to ask a question]
> > > > > http://support.microsoft.com/kb/555375
> > > > >
> > > > > "ig88ds" <ig88ds@discussions.microsoft.com> wrote in message
> > > > > news:C79202A1-6057-4BA2-830B-29FFE4016DEC@microsoft.com...
> > > > > >I have the same problem. I just updated the drivers for my ATI TVWonder 650
> > > > > > card. I get to the point where MC lists my available guides. When it goes
> > > > > > to
> > > > > > download, it sits there with 3 dots showing for a few minutes before
> > > > > > saying
> > > > > > that it couldn't download the guide. In event viewer it says that MC
> > > > > > encounter error code 13. I have Netscape Antivirus allowing ehsched to
> > > > > > connect to the internet. It obviously is because it can pull up a list of
> > > > > > guides. I have seen the articles about deleting the existing guide info
> > > > > > and
> > > > > > reregistering dlls but they don't work for me. Any suggestions?
> > > > > >
> > > > > > "Paul Beattie [Windows Live Butterfly]" wrote:
> > > > > >
> > > > > >> Hi all!
> > > > > >>
> > > > > >> Been having a few problems with my Media centre guide since I upgraded my
> > > > > >> TV
> > > > > >> card. Since upgrading and scanning for new channels it has been unable to
> > > > > >> download the guide data, before it would just sit on the same screen with
> > > > > >> the progress bar and not move. Earlier tonight I tried it and its giving
> > > > > >> me
> > > > > >> error code 13.
> > > > > >>
> > > > > >> I have searched the net and their doesn't seem to be any solutions for
> > > > > >> Vista
> > > > > >> MC only XP MCE.
> > > > > >>
> > > > > >> Hopefully somebody on here will know :)
> > > > > >>
> > > > > >> Thanks
> > > > > >>
> > > > > >> --
> > > > > >> Paul
> > > > > >>
> > > > > >>
> > > > >
> > > > >