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#1
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| Vista Ultimate Media Center - Message - "Tuner Not Found"
*** 2nd Post *** After some Windows updates run on my PC on the 14th Feb 2008, my Media Centre has failed with the message "Tuner Not Found". It's been 3 weeks without any working "solutions". I believe it is possible to do with the latest Cumulative Update for Media Center for Windows Vista (KB947172) as I am finding this "Tuner Not Found" .... complaint everywhere since then. I d/loaded & installed this update on Thursday evening 14th Feb 2008 and have had this problem only since then. I am in the process of seeking a solution.... so far all I am finding is a lot of ill-informed guesswork from perhaps too well-meaning people. My PC is a Dell Dimension E-520 with Vista Ultimate 32 bit edition, and a Dell oem AverMedia M779 Hybrid tuner card. See full hardware specs below. It has been running fine since July 07, apart from some localised issues with the Guide which have been resolved since December. So far, and without success, I have: 1) Checked physical connection of the tuner card through to the TV antennae point. Everything is fine and working. Device Manager indicates everything is okay. 2) Restore failed, as previous restore point had been corrupted and not fixed. 3) Un-installed the last relevant update (Cumulative Update for Media Center for Windows Vista KB947172)... no change. 4) Turned-off firewall, re-installed update, switched firewall back on.... no change. 5) Uninstalled AverMedia drivers then reinstalled. No change 6) And as a last resort I have now Edited registry using regedit (and after backup) and found this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media Center\Service\Video\Tuners\{TunerID} Deleted the tuners subkeys. Checked Device Manager and removed the tv card drivers then restarted PC. Upon restarting reinstalled the tv card drivers. I took note of the tuners registered at the above key and made sure my tuners re-appeared under TunerID. Suggestions read in this and other forums include: 1) replace tuner card... pointless if working correctly (tested in another pc) 2) Backup, re-format hdd and re-install Vista do not answer the original problem. There should be no need for this after a simple Windows update - surely? Maybe I am wrong, but it occurs to me that if this latest Microsoft Cummulative update appeared to have generated a lot of cries for help globally, and it appears not directed at any particular hardware configuration, and specifically any brand of tuner card, then the problem must lie with the software including this latest update of changes made to the registry as a result of it..... I also have a brand new Dell Inspiron 1520 notebook pc with Vista Home Premium & a Dell oem USB tuner. I have not downloaded the update to this until I have fixed the Desktop PC and so far it continues to work correctly. At this point I do not wish to risk stuffing around with having 2 pcs not working correctly. In the meantime, I shall continue my search. as their must be an answer. Microsoft' s web-site has not yielded any glimmer of hope just yet. May be someone from Dell or the community has experienced this and knows what the fix is. My system specs include: Dell Dimension E520 model Dell DM061 Operating System: Microsoft® Windows VistaT Ultimate 32bit BIOS: Version 2.2.0 Dated 01/16/07 CPU: Intel(R) Core(TM)2 CPU E6600 @ 2.40GHz RAM: 2GB (2 x 1024gb) Non ECC 667 DDR2 HDD: 320GB Western Digital x 2 (RAID1) Optical Drives: PHILIPS DVD-ROM DROM6316 SATA2, Pioneer DVR-215 SATA2 Graphics: ATI Radeon X1300 Pro 256mb TV Tuner: Dell oem AverMedia M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner (Video Capture) Audio: Creative Sound Blaster X-Fi Extreme Music Display: Dell 2407WFP Security Software: Trend Micro Internet Security Pro 2008 ciao ciao et tu Brute! |
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#2
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| Re: Vista Ultimate Media Center - Message - "Tuner Not Found"
Can you play a DVD using MC? Can you play a DVD or recorded TV program using Media Player? Can you play any recorded programs including the samples? "Bruce Herford" <bigbadbruce_nospam@hotmail.com> wrote in message news:E7321DCB-02C2-498B-AC93-888C91E88281@microsoft.com... > *** 2nd Post *** > After some Windows updates run on my PC on the 14th Feb 2008, my Media > Centre has failed with the message "Tuner Not Found". It's been 3 weeks > without any working "solutions". > > I believe it is possible to do with the latest Cumulative Update for Media > Center for Windows Vista (KB947172) as I am finding this "Tuner Not Found" > ... complaint everywhere since then. I d/loaded & installed this update on > Thursday evening 14th Feb 2008 and have had this problem only since then. > I am in the process of seeking a solution.... so far all I am finding is a > lot of ill-informed guesswork from perhaps too well-meaning people. > > My PC is a Dell Dimension E-520 with Vista Ultimate 32 bit edition, and a > Dell oem AverMedia M779 Hybrid tuner card. See full hardware specs below. > It has been running fine since July 07, apart from some localised issues > with the Guide which have been resolved since December. > > So far, and without success, I have: > 1) Checked physical connection of the tuner card through to the TV > antennae point. Everything is fine and working. Device Manager indicates > everything is okay. > 2) Restore failed, as previous restore point had been corrupted and not > fixed. > 3) Un-installed the last relevant update (Cumulative Update for Media > Center for Windows Vista KB947172)... no change. > 4) Turned-off firewall, re-installed update, switched firewall back on.... > no change. > 5) Uninstalled AverMedia drivers then reinstalled. No change > 6) And as a last resort I have now Edited registry using regedit (and > after backup) and found this key: > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media > Center\Service\Video\Tuners\{TunerID} > Deleted the tuners subkeys. > Checked Device Manager and removed the tv card drivers then restarted PC. > Upon restarting reinstalled the tv card drivers. I took note of the tuners > registered at the above key and made sure my tuners re-appeared under > TunerID. > > Suggestions read in this and other forums include: > 1) replace tuner card... pointless if working correctly (tested in another > pc) > 2) Backup, re-format hdd and re-install Vista > do not answer the original problem. There should be no need for this after > a simple Windows update - surely? > > Maybe I am wrong, but it occurs to me that if this latest Microsoft > Cummulative update appeared to have generated a lot of cries for help > globally, and it appears not directed at any particular hardware > configuration, and specifically any brand of tuner card, then the problem > must lie with the software including this latest update of changes made to > the registry as a result of it..... > > I also have a brand new Dell Inspiron 1520 notebook pc with Vista Home > Premium & a Dell oem USB tuner. I have not downloaded the update to this > until I have fixed the Desktop PC and so far it continues to work > correctly. At this point I do not wish to risk stuffing around with having > 2 pcs not working correctly. > > In the meantime, I shall continue my search. as their must be an answer. > Microsoft' s web-site has not yielded any glimmer of hope just yet. May be > someone from Dell or the community has experienced this and knows what the > fix is. > > My system specs include: > > Dell Dimension E520 model Dell DM061 > Operating System: Microsoft® Windows VistaT Ultimate 32bit > BIOS: Version 2.2.0 Dated 01/16/07 > CPU: Intel(R) Core(TM)2 CPU E6600 @ 2.40GHz > RAM: 2GB (2 x 1024gb) Non ECC 667 DDR2 > HDD: 320GB Western Digital x 2 (RAID1) > Optical Drives: PHILIPS DVD-ROM DROM6316 SATA2, Pioneer DVR-215 SATA2 > Graphics: ATI Radeon X1300 Pro 256mb > TV Tuner: Dell oem AverMedia M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner > (Video Capture) > Audio: Creative Sound Blaster X-Fi Extreme Music > Display: Dell 2407WFP > Security Software: Trend Micro Internet Security Pro 2008 > > ciao ciao > > et tu Brute! > |
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#3
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| Re: Vista Ultimate Media Center - Message - "Tuner Not Found"
This fixed my HP.... http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN Ron "Bruce Herford" <bigbadbruce_nospam@hotmail.com> wrote in message news:E7321DCB-02C2-498B-AC93-888C91E88281@microsoft.com... > *** 2nd Post *** > After some Windows updates run on my PC on the 14th Feb 2008, my Media > Centre has failed with the message "Tuner Not Found". It's been 3 weeks > without any working "solutions". > |
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#4
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| RE: Vista Ultimate Media Center - Message - "Tuner Not Found"
Hope this helps it help me from Microsoft. This is Ankush Vig with Microsoft Windows Technical Support. It was my pleasure to work with you on your Windows service request 1065962721. I hope that you were happy with the service provided to you. Based on our last conversation it appears that this service request is resolved and ready to be archived. If this is not correct or if you are not happy with the support we’ve provided please let us know as soon as possible. My goal is to ensure that your experience with Microsoft Windows Technical Support leaves you pleased with our products and services. Here is a summary of the key points of the service request for your records: ============================================== ACTION :You set up the connection fot Tv tunner RESULT :You were unable to setup the connection CAUSE :During diagnosis of the issue, we determined that issue with some services & Digital rights management RESOLUTION:We started the Windows Media Center Service for TV and FM & reset the Digital rights management ============================================== If you have any feedback regarding Microsoft support, we would be glad to hear from you. If you would feel more comfortable speaking with someone else regarding my service, Rabindra Patnaik, my manager, would be very happy to hear your comments and suggestions. You may reach my manager by sending an email to v-2rabip@mssupport.microsoft.com Thank you for contacting Microsoft Windows Technical Support. "Bruce Herford" wrote: > *** 2nd Post *** > After some Windows updates run on my PC on the 14th Feb 2008, my Media > Centre has failed with the message "Tuner Not Found". It's been 3 weeks > without any working "solutions". > > I believe it is possible to do with the latest Cumulative Update for Media > Center for Windows Vista (KB947172) as I am finding this "Tuner Not Found" > ... complaint everywhere since then. I d/loaded & installed this update on > Thursday evening 14th Feb 2008 and have had this problem only since then. > I am in the process of seeking a solution.... so far all I am finding is a > lot of ill-informed guesswork from perhaps too well-meaning people. > > My PC is a Dell Dimension E-520 with Vista Ultimate 32 bit edition, and a > Dell oem AverMedia M779 Hybrid tuner card. See full hardware specs below. It > has been running fine since July 07, apart from some localised issues with > the Guide which have been resolved since December. > > So far, and without success, I have: > 1) Checked physical connection of the tuner card through to the TV antennae > point. Everything is fine and working. Device Manager indicates everything > is okay. > 2) Restore failed, as previous restore point had been corrupted and not > fixed. > 3) Un-installed the last relevant update (Cumulative Update for Media Center > for Windows Vista KB947172)... no change. > 4) Turned-off firewall, re-installed update, switched firewall back on.... > no change. > 5) Uninstalled AverMedia drivers then reinstalled. No change > 6) And as a last resort I have now Edited registry using regedit (and after > backup) and found this key: > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media > Center\Service\Video\Tuners\{TunerID} > Deleted the tuners subkeys. > Checked Device Manager and removed the tv card drivers then restarted PC. > Upon restarting reinstalled the tv card drivers. I took note of the tuners > registered at the above key and made sure my tuners re-appeared under > TunerID. > > Suggestions read in this and other forums include: > 1) replace tuner card... pointless if working correctly (tested in another > pc) > 2) Backup, re-format hdd and re-install Vista > do not answer the original problem. There should be no need for this after a > simple Windows update - surely? > > Maybe I am wrong, but it occurs to me that if this latest Microsoft > Cummulative update appeared to have generated a lot of cries for help > globally, and it appears not directed at any particular hardware > configuration, and specifically any brand of tuner card, then the problem > must lie with the software including this latest update of changes made to > the registry as a result of it..... > > I also have a brand new Dell Inspiron 1520 notebook pc with Vista Home > Premium & a Dell oem USB tuner. I have not downloaded the update to this > until I have fixed the Desktop PC and so far it continues to work correctly. > At this point I do not wish to risk stuffing around with having 2 pcs not > working correctly. > > In the meantime, I shall continue my search. as their must be an answer. > Microsoft' s web-site has not yielded any glimmer of hope just yet. May be > someone from Dell or the community has experienced this and knows what the > fix is. > > My system specs include: > > Dell Dimension E520 model Dell DM061 > Operating System: Microsoft Windows VistaT Ultimate 32bit > BIOS: Version 2.2.0 Dated 01/16/07 > CPU: Intel(R) Core(TM)2 CPU E6600 @ 2.40GHz > RAM: 2GB (2 x 1024gb) Non ECC 667 DDR2 > HDD: 320GB Western Digital x 2 (RAID1) > Optical Drives: PHILIPS DVD-ROM DROM6316 SATA2, Pioneer DVR-215 SATA2 > Graphics: ATI Radeon X1300 Pro 256mb > TV Tuner: Dell oem AverMedia M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner > (Video Capture) > Audio: Creative Sound Blaster X-Fi Extreme Music > Display: Dell 2407WFP > Security Software: Trend Micro Internet Security Pro 2008 > > ciao ciao > > et tu Brute! > |
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#5
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| Re: Vista Ultimate Media Center - Message - "Tuner Not Found"
What did they have you do to reset the DRM? "TedG" <TedG@discussions.microsoft.com> wrote in message news:911B638A-213D-454E-833D-E4B9134F3705@microsoft.com... > Hope this helps it help me from Microsoft. > > This is Ankush Vig with Microsoft Windows Technical Support. > > It was my pleasure to work with you on your Windows service request > 1065962721. I hope that you were happy with the service provided to you. > > Based on our last conversation it appears that this service request is > resolved and ready to be archived. If this is not correct or if you are > not > happy with the support we’ve provided please let us know as soon as > possible. > My goal is to ensure that your experience with Microsoft Windows Technical > Support leaves you pleased with our products and services. > > Here is a summary of the key points of the service request for your > records: > > ============================================== > ACTION :You set up the connection fot Tv tunner > RESULT :You were unable to setup the connection > CAUSE :During diagnosis of the issue, we determined that issue with > some > services & Digital rights management > RESOLUTION:We started the Windows Media Center Service for TV and FM & > reset > the Digital rights management > > > ============================================== > > If you have any feedback regarding Microsoft support, we would be glad to > hear from you. If you would feel more comfortable speaking with someone > else > regarding my service, Rabindra Patnaik, my manager, would be very happy to > hear your comments and suggestions. You may reach my manager by sending > an > email to v-2rabip@mssupport.microsoft.com > > Thank you for contacting Microsoft Windows Technical Support. > > > > "Bruce Herford" wrote: > >> *** 2nd Post *** >> After some Windows updates run on my PC on the 14th Feb 2008, my Media >> Centre has failed with the message "Tuner Not Found". It's been 3 weeks >> without any working "solutions". >> >> I believe it is possible to do with the latest Cumulative Update for >> Media >> Center for Windows Vista (KB947172) as I am finding this "Tuner Not >> Found" >> ... complaint everywhere since then. I d/loaded & installed this update >> on >> Thursday evening 14th Feb 2008 and have had this problem only since then. >> I am in the process of seeking a solution.... so far all I am finding is >> a >> lot of ill-informed guesswork from perhaps too well-meaning people. >> >> My PC is a Dell Dimension E-520 with Vista Ultimate 32 bit edition, and a >> Dell oem AverMedia M779 Hybrid tuner card. See full hardware specs below. >> It >> has been running fine since July 07, apart from some localised issues >> with >> the Guide which have been resolved since December. >> >> So far, and without success, I have: >> 1) Checked physical connection of the tuner card through to the TV >> antennae >> point. Everything is fine and working. Device Manager indicates >> everything >> is okay. >> 2) Restore failed, as previous restore point had been corrupted and not >> fixed. >> 3) Un-installed the last relevant update (Cumulative Update for Media >> Center >> for Windows Vista KB947172)... no change. >> 4) Turned-off firewall, re-installed update, switched firewall back >> on.... >> no change. >> 5) Uninstalled AverMedia drivers then reinstalled. No change >> 6) And as a last resort I have now Edited registry using regedit (and >> after >> backup) and found this key: >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media >> Center\Service\Video\Tuners\{TunerID} >> Deleted the tuners subkeys. >> Checked Device Manager and removed the tv card drivers then restarted PC. >> Upon restarting reinstalled the tv card drivers. I took note of the >> tuners >> registered at the above key and made sure my tuners re-appeared under >> TunerID. >> >> Suggestions read in this and other forums include: >> 1) replace tuner card... pointless if working correctly (tested in >> another >> pc) >> 2) Backup, re-format hdd and re-install Vista >> do not answer the original problem. There should be no need for this >> after a >> simple Windows update - surely? >> >> Maybe I am wrong, but it occurs to me that if this latest Microsoft >> Cummulative update appeared to have generated a lot of cries for help >> globally, and it appears not directed at any particular hardware >> configuration, and specifically any brand of tuner card, then the problem >> must lie with the software including this latest update of changes made >> to >> the registry as a result of it..... >> >> I also have a brand new Dell Inspiron 1520 notebook pc with Vista Home >> Premium & a Dell oem USB tuner. I have not downloaded the update to this >> until I have fixed the Desktop PC and so far it continues to work >> correctly. >> At this point I do not wish to risk stuffing around with having 2 pcs not >> working correctly. >> >> In the meantime, I shall continue my search. as their must be an answer. >> Microsoft' s web-site has not yielded any glimmer of hope just yet. May >> be >> someone from Dell or the community has experienced this and knows what >> the >> fix is. >> >> My system specs include: >> >> Dell Dimension E520 model Dell DM061 >> Operating System: Microsoft Windows VistaT Ultimate 32bit >> BIOS: Version 2.2.0 Dated 01/16/07 >> CPU: Intel(R) Core(TM)2 CPU E6600 @ 2.40GHz >> RAM: 2GB (2 x 1024gb) Non ECC 667 DDR2 >> HDD: 320GB Western Digital x 2 (RAID1) >> Optical Drives: PHILIPS DVD-ROM DROM6316 SATA2, Pioneer DVR-215 SATA2 >> Graphics: ATI Radeon X1300 Pro 256mb >> TV Tuner: Dell oem AverMedia M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner >> (Video Capture) >> Audio: Creative Sound Blaster X-Fi Extreme Music >> Display: Dell 2407WFP >> Security Software: Trend Micro Internet Security Pro 2008 >> >> ciao ciao >> >> et tu Brute! >> |
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#6
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| Re: Vista Ultimate Media Center - Message - "Tuner Not Found"
Same question on the DRM also. I have the same problem after adding a Dvico FusionHDTV Express card to my Vista Ultimate 64 bit PC. Works fine with the Dvico software but gets "Tuner not found" in MCE. "Curious" wrote: > What did they have you do to reset the DRM? > "TedG" <TedG@discussions.microsoft.com> wrote in message > news:911B638A-213D-454E-833D-E4B9134F3705@microsoft.com... > > Hope this helps it help me from Microsoft. > > > > This is Ankush Vig with Microsoft Windows Technical Support. > > > > It was my pleasure to work with you on your Windows service request > > 1065962721. I hope that you were happy with the service provided to you. > > > > Based on our last conversation it appears that this service request is > > resolved and ready to be archived. If this is not correct or if you are > > not > > happy with the support we’ve provided please let us know as soon as > > possible. > > My goal is to ensure that your experience with Microsoft Windows Technical > > Support leaves you pleased with our products and services. > > > > Here is a summary of the key points of the service request for your > > records: > > > > ============================================== > > ACTION :You set up the connection fot Tv tunner > > RESULT :You were unable to setup the connection > > CAUSE :During diagnosis of the issue, we determined that issue with > > some > > services & Digital rights management > > RESOLUTION:We started the Windows Media Center Service for TV and FM & > > reset > > the Digital rights management > > > > > > ============================================== > > > > If you have any feedback regarding Microsoft support, we would be glad to > > hear from you. If you would feel more comfortable speaking with someone > > else > > regarding my service, Rabindra Patnaik, my manager, would be very happy to > > hear your comments and suggestions. You may reach my manager by sending > > an > > email to v-2rabip@mssupport.microsoft.com > > > > Thank you for contacting Microsoft Windows Technical Support. > > > > > > > > "Bruce Herford" wrote: > > > >> *** 2nd Post *** > >> After some Windows updates run on my PC on the 14th Feb 2008, my Media > >> Centre has failed with the message "Tuner Not Found". It's been 3 weeks > >> without any working "solutions". > >> > >> I believe it is possible to do with the latest Cumulative Update for > >> Media > >> Center for Windows Vista (KB947172) as I am finding this "Tuner Not > >> Found" > >> ... complaint everywhere since then. I d/loaded & installed this update > >> on > >> Thursday evening 14th Feb 2008 and have had this problem only since then. > >> I am in the process of seeking a solution.... so far all I am finding is > >> a > >> lot of ill-informed guesswork from perhaps too well-meaning people. > >> > >> My PC is a Dell Dimension E-520 with Vista Ultimate 32 bit edition, and a > >> Dell oem AverMedia M779 Hybrid tuner card. See full hardware specs below. > >> It > >> has been running fine since July 07, apart from some localised issues > >> with > >> the Guide which have been resolved since December. > >> > >> So far, and without success, I have: > >> 1) Checked physical connection of the tuner card through to the TV > >> antennae > >> point. Everything is fine and working. Device Manager indicates > >> everything > >> is okay. > >> 2) Restore failed, as previous restore point had been corrupted and not > >> fixed. > >> 3) Un-installed the last relevant update (Cumulative Update for Media > >> Center > >> for Windows Vista KB947172)... no change. > >> 4) Turned-off firewall, re-installed update, switched firewall back > >> on.... > >> no change. > >> 5) Uninstalled AverMedia drivers then reinstalled. No change > >> 6) And as a last resort I have now Edited registry using regedit (and > >> after > >> backup) and found this key: > >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media > >> Center\Service\Video\Tuners\{TunerID} > >> Deleted the tuners subkeys. > >> Checked Device Manager and removed the tv card drivers then restarted PC. > >> Upon restarting reinstalled the tv card drivers. I took note of the > >> tuners > >> registered at the above key and made sure my tuners re-appeared under > >> TunerID. > >> > >> Suggestions read in this and other forums include: > >> 1) replace tuner card... pointless if working correctly (tested in > >> another > >> pc) > >> 2) Backup, re-format hdd and re-install Vista > >> do not answer the original problem. There should be no need for this > >> after a > >> simple Windows update - surely? > >> > >> Maybe I am wrong, but it occurs to me that if this latest Microsoft > >> Cummulative update appeared to have generated a lot of cries for help > >> globally, and it appears not directed at any particular hardware > >> configuration, and specifically any brand of tuner card, then the problem > >> must lie with the software including this latest update of changes made > >> to > >> the registry as a result of it..... > >> > >> I also have a brand new Dell Inspiron 1520 notebook pc with Vista Home > >> Premium & a Dell oem USB tuner. I have not downloaded the update to this > >> until I have fixed the Desktop PC and so far it continues to work > >> correctly. > >> At this point I do not wish to risk stuffing around with having 2 pcs not > >> working correctly. > >> > >> In the meantime, I shall continue my search. as their must be an answer. > >> Microsoft' s web-site has not yielded any glimmer of hope just yet. May > >> be > >> someone from Dell or the community has experienced this and knows what > >> the > >> fix is. > >> > >> My system specs include: > >> > >> Dell Dimension E520 model Dell DM061 > >> Operating System: Microsoft Windows VistaT Ultimate 32bit > >> BIOS: Version 2.2.0 Dated 01/16/07 > >> CPU: Intel(R) Core(TM)2 CPU E6600 @ 2.40GHz > >> RAM: 2GB (2 x 1024gb) Non ECC 667 DDR2 > >> HDD: 320GB Western Digital x 2 (RAID1) > >> Optical Drives: PHILIPS DVD-ROM DROM6316 SATA2, Pioneer DVR-215 SATA2 > >> Graphics: ATI Radeon X1300 Pro 256mb > >> TV Tuner: Dell oem AverMedia M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner > >> (Video Capture) > >> Audio: Creative Sound Blaster X-Fi Extreme Music > >> Display: Dell 2407WFP > >> Security Software: Trend Micro Internet Security Pro 2008 > >> > >> ciao ciao > >> > >> et tu Brute! > >> > |
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