system error: An internal error occurred: the request is not suppo

Well i have a laptop and a computer at home. The internet on my computer
works fine however the internet on the laptop does not work. I called the
internet provider and they went through all the steps to troubleshoot and
they told me that it wasn't the internet's fault and it is a problem with the
computer. The internet provider told me to go on start, click run, and type
in "cmd" from there i was told to type in "ipconfig" and the error on it
says,

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to Query host name.

C:WDocuments and SettingsWOwner>

Ok i dont know what that means. Please help me fix my laptop so i can use
the internet again. Its not just the internet explorer that doesn't work, its
the whole internet. The laptop is a Toshiba laptop Microsoft Windows XP Media
Center Edition Version 2002 Service Pack 2

Go to command prompt. Type "netsh winsock reset catalog" without the
quotation marks.

Does it help?

regards,
S.Sengupta[MS-MVP]


dwoo89@hotmail.com wrote:

> Well i have a laptop and a computer at home. The internet on my computer
> works fine however the internet on the laptop does not work. I called the
> internet provider and they went through all the steps to troubleshoot and
> they told me that it wasn't the internet's fault and it is a problem with the
> computer. The internet provider told me to go on start, click run, and type
> in "cmd" from there i was told to type in "ipconfig" and the error on it
> says,
>
> Windows IP Configuration
>
> An internal error occurred: The request is not supported.
>
> Please contact Microsoft Product Support Services for further help.
>
> Additional information: Unable to Query host name.
>
> C:WDocuments and SettingsWOwner>
>
> Ok i dont know what that means. Please help me fix my laptop so i can use
> the internet again. Its not just the internet explorer that doesn't work, its
> the whole internet. The laptop is a Toshiba laptop Microsoft Windows XP Media
> Center Edition Version 2002 Service Pack 2
>

On Jan 14, 8:14 pm, "S.Sengupta" <ssengup...@msn.com.invalid> wrote:
> Go to command prompt. Type "netsh winsock reset catalog" without the
> quotation marks.
>
> Does it help?
>
> regards,
> S.Sengupta[MS-MVP]
>
> dwo...@hotmail.com wrote:
> > Well i have a laptop and a computer at home. The internet on my computer
> > works fine however the internet on the laptop does not work. I called the
> > internet provider and they went through all the steps to troubleshoot and
> > they told me that it wasn't the internet's fault and it is a problem with the
> > computer. The internet provider told me to go on start, click run, and type
> > in "cmd" from there i was told to type in "ipconfig" and the error on it
> > says,
>
> > Windows IP Configuration
>
> > An internal error occurred: The request is not supported.
>
> > Please contact Microsoft Product Support Services for further help.
>
> > Additional information: Unable to Query host name.
>
> > C:WDocuments and SettingsWOwner>
>
> > Ok i dont know what that means. Please help me fix my laptop so i can use
> > the internet again. Its not just the internet explorer that doesn't work, its
> > the whole internet. The laptop is a Toshiba laptop Microsoft Windows XP Media
> > Center Edition Version 2002 Service Pack 2

I have tried that and it does not resolve any issues. I have also used
a utility to fix the winsock and that was no use either, On my setup I
have windows xp pro SP 2. I have also tried to reinstall the NIC no
luck. not sure what is happening.

"S.Sengupta" wrote:

> Go to command prompt. Type "netsh winsock reset catalog" without the
> quotation marks.
>
> Does it help?
>
> regards,
> S.Sengupta[MS-MVP]
>
>
> dwoo89@hotmail.com wrote:
>
> > Well i have a laptop and a computer at home. The internet on my computer
> > works fine however the internet on the laptop does not work. I called the
> > internet provider and they went through all the steps to troubleshoot and
> > they told me that it wasn't the internet's fault and it is a problem with the
> > computer. The internet provider told me to go on start, click run, and type
> > in "cmd" from there i was told to type in "ipconfig" and the error on it
> > says,
> >
> > Windows IP Configuration
> >
> > An internal error occurred: The request is not supported.
> >
> > Please contact Microsoft Product Support Services for further help.
> >
> > Additional information: Unable to Query host name.
> >
> > C:WDocuments and SettingsWOwner>
> >
> > Ok i dont know what that means. Please help me fix my laptop so i can use
> > the internet again. Its not just the internet explorer that doesn't work, its
> > the whole internet. The laptop is a Toshiba laptop Microsoft Windows XP Media
> > Center Edition Version 2002 Service Pack 2
> >
>

No it does not help. In fact after i type it in it says,

'netsh' is not recognized as an internal or external command,
operable program or batch file.

"S.Sengupta" wrote:

> Go to command prompt. Type "netsh winsock reset catalog" without the
> quotation marks.
>
> Does it help?
>
> regards,
> S.Sengupta[MS-MVP]
>
>
> dwoo89@hotmail.com wrote:
>
> > Well i have a laptop and a computer at home. The internet on my computer
> > works fine however the internet on the laptop does not work. I called the
> > internet provider and they went through all the steps to troubleshoot and
> > they told me that it wasn't the internet's fault and it is a problem with the
> > computer. The internet provider told me to go on start, click run, and type
> > in "cmd" from there i was told to type in "ipconfig" and the error on it
> > says,
> >
> > Windows IP Configuration
> >
> > An internal error occurred: The request is not supported.
> >
> > Please contact Microsoft Product Support Services for further help.
> >
> > Additional information: Unable to Query host name.
> >
> > C:WDocuments and SettingsWOwner>
> >
> > Ok i dont know what that means. Please help me fix my laptop so i can use
> > the internet again. Its not just the internet explorer that doesn't work, its
> > the whole internet. The laptop is a Toshiba laptop Microsoft Windows XP Media
> > Center Edition Version 2002 Service Pack 2
> >
>
No it does not help ... after i type that command in with out the quotation
it says,

'netsh' is not recognized as an internal or external command, operable
program or batch file.

[Pauline35]

i got the same message as before and i put in netsh phase in my run command and it restart my laptop and get the same message internal error message came back